Atlantic Key Energy review

"In the middle of 2020, AKE Energy brought a salesperson to my house to try to sell me a solar system. I agreed and purchased the service through them after meeting with the agent. They afterwards sold the service to a third party that provided it. My system is broken, and that firm has subsequently GONE OUT OF BUSINESS. AKE rejects taking accountability and making things right. They said that because they outsourced my system, the 25-year guarantee does not apply via them and that I must locate another company to handle my problems. I feel tricked, misled, and used, and I'm enraged. I want the system to be deleted and the existing debt to be cancelled (they once again signed me up through their lender). It's important to hold this firm responsible for their behavior." - Joseph

"In the informational meeting, it was said that I would: 1) be eligible for tax credits, 2) be approved for financing, and 3) have considerably cheaper power bills, which would essentially make up for the cost of the solar panels. In addition, I was informed that the cost of panel removal and reinstallation should I require any roofing maintenance would be $150 per panel. My electricity expenses have not decreased as promised after 10 months. Although I haven't yet been able to pay taxes, I have very little hope for this based on other evaluations I've read. The "financing" was seen as a new mortgage, thus it is now reflected as such on my credit record. Several of my roof's shingles were blown off by Hurricane Ian. Only 3 panels need to be taken down and put back up so the roofers can access the roofs. Based on 3 panels at the pricing per panel I was first told, it ought to have cost roughly $450. The contact this firm has put me up with is saying $2200 minimum. I'm enraged. Everything was a deception, and I'll be paying for this enormous financial mistake until the day I pass away." - AngryJennifer

"Alfie Carey, the sales representative, visited and called our home daily before to the installation in an effort to persuade us to purchase solar panels. The issues didn't even start to appear till two months, when we had a particularly strong downpour and we started to have a roof leak in one of the rooms where the panels were put. We spoke with Alfie about the problem back in June, but as of today, nothing has been resolved. We attempted to reach Michael, the regional manager, but to no avail. We contacted customer care directly today and spoke with Sara, the supervisor, who informed us that the problem had just been brought up with the business yesterday. Really? approximately 4 months passed before they finally addressed the issue with the company? Simply said, how long will it take them to fix it?" - Jean

"Use this company not. The installers that we hired to install the panels performed a fantastic job, which is the lone star. After more than three weeks, they still don't have a permit, haven't had an inspection, and can't even turn the system on to check whether it works since they never applied for or posted a building permit. Even without the worthless solar panels, my roof was already gathering too much dust." - Upset homeowner

"Terrible situation we have not gone solar despite having a contract that began 8 months ago; we are still paying a loan for solar panels and I still have to pay my monthly power bill. We were without electricity for over two days throughout the transition. Food spoiling in the refrigerator, and melting ice covering the flooring. While dealing with this business, have your wallets ready." - Esperanza Neat