Aurora Energy Overview
Expert Score: 4.3/5
Founded in: 1994
Aurora Energy, established in 1994, has been an active participant in the solar industry, providing services across 3 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Aurora Energy’s Offerings
Customer Experience: With an average rating of 4.3, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Due Diligence: Initial meetings to discuss client goals and outline the commercial solar project requirements. Design: Custom design of solar arrays tailored to meet the specific needs of the client, utilizing appropriate commercial solar panels. Installation: Finalization of the design followed by the installation of the solar panel system, including obtaining all necessary permits. Operation: Activation of the installed solar array, allowing it to begin generating energy and providing financial benefits from the first year of operation.
Online Presence and Engagement: Their website attracts 3574 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across MD, DC, VA, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, and maintains a BBB rating of NOT BBB ACCREDITED, reflecting their industry compliance and service quality.
Whether you’re considering Aurora Energy for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Aurora Energy Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | 68 | 4.4 |
| yelp.com | 5 | 3.6 |
| bbb.org | 2 | 1.0 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | No reviews | No reviews |
| trustpilot.com | No reviews | No reviews |
| angi.com | No reviews | No reviews |
| birdeye.com | No reviews | No reviews |
| Google reviews | 8 | 5.0 |
| Expert Score | 4.3 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Aurora Energy Reviews
| Company Website | aurora-energy.com |
| Year Founded | 1994 |
| Areas Served | MD, DC, VA |
| Services Offered | Due Diligence: Initial meetings to discuss client goals and outline the commercial solar project requirements. Design: Custom design of solar arrays tailored to meet the specific needs of the client, utilizing appropriate commercial solar panels. Installation: Finalization of the design followed by the installation of the solar panel system, including obtaining all necessary permits. Operation: Activation of the installed solar array, allowing it to begin generating energy and providing financial benefits from the first year of operation. |
| Roofing service | – |
| Panel Options | Monocrystalline, polycrystalline, thin-film solar panels |
| Battery Installations | Lead-Acid Batteries, Lithium-Ion Batteries |
| Certifications | NABCEP |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | NOT BBB ACCREDITED |
| Warranty | – |
Aurora Energy Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 3,574 | 1 | 33 | 0.65 | 42.91% | 42.42% | 0.69% | 6.08% | 0.05% | 7.85% |
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Aurora Energy Social Media
What do Customers Say about the Aurora Energy?
solarreviews.com
Positive Criteria:
- Installation Quality: Many customers praised the high quality of installation, noting that the work was completed on time and met all promised specifications.
- Customer Service: The company’s customer service was frequently highlighted for being professional, knowledgeable, and responsive.
- Performance: Several reviews mentioned that the solar panels performed as expected or even exceeded production estimates, with no significant deterioration over time.
- Competitive Pricing: Customers appreciated the competitive pricing and the value offered by Aurora Energy.
Negative Criteria:
- Post-Installation Support: Some customers reported issues with responsiveness after the installation was completed, particularly when it came to resolving pending items.
- Billing Issues: A few reviews mentioned problems with billing, including unexpected charges and delays in receiving bills.
- Communication: There were instances where customers felt that communication could be improved, especially regarding updates and follow-ups.
yelp.com
Positive Aspects:
- Installation Quality: Many customers praised the quality of the installation, noting that the work was professional and met high standards.
- Customer Service: Several reviews highlighted the helpfulness and responsiveness of the sales and installation teams, with some customers mentioning specific representatives who provided excellent service.
- Incentives and Financing: Customers appreciated the information provided about incentives like federal tax credits and state grants, as well as financing options that made the installation more affordable.
Negative Aspects:
- Post-Installation Support: Some customers reported issues with post-installation support, particularly for residential systems. There were complaints about the company not assisting with equipment failures or replacements.
- Communication: A few reviews mentioned difficulties in reaching the company after the initial consultation or installation, leading to frustration and delays in service.
bbb.org
Positive Aspects:
- Aurora Energy was praised for its installation quality, especially in projects completed a decade ago. This suggests that the company had a history of delivering satisfactory installation services.
Negative Aspects:
- A significant downside is the lack of ongoing support for residential customers, with complaints about the company’s refusal to assist with repairs, like inverter replacements. This has left some customers stranded and dealing directly with manufacturers, which is often challenging.
- Another major issue involved installation errors, such as placing solar arrays on the wrong property, leading to costly legal and corrective measures for the affected customers. The reviews also criticized Aurora Energy for not following proper procedures and not conducting necessary surveys, demonstrating a lack of responsibility and accountability.
- Overall, the lack of post-installation support, poor project management, and insufficient customer care have led to negative perceptions, with multiple reviewers urging caution when considering Aurora Energy.
Google Reviews
Positive Aspects:
- Aurora Energy was praised for its installation quality, especially in projects completed a decade ago. This suggests that the company had a history of delivering satisfactory installation services.
Negative Aspects:
- A significant downside is the lack of ongoing support for residential customers, with complaints about the company’s refusal to assist with repairs, like inverter replacements. This has left some customers stranded and dealing directly with manufacturers, which is often challenging.
- Another major issue involved installation errors, such as placing solar arrays on the wrong property, leading to costly legal and corrective measures for the affected customers. The reviews also criticized Aurora Energy for not following proper procedures and not conducting necessary surveys, demonstrating a lack of responsibility and accountability.
-
Positive Aspects:
- Customers consistently praise Aurora Energy for their professional and effective communication throughout the entire project lifecycle.
- The team is recognized for being informative and transparent, helping clients navigate complex approval processes and staying engaged from start to finish.
- Reviewers appreciate the company’s flexibility and responsiveness, such as adjusting work schedules to accommodate extreme weather conditions.
- Many customers mention the high quality of installations and commend the team’s attention to detail, professionalism, and organizational skills.
Negative Aspects:
- While most reviews are positive, some implied issues include delays due to external factors, such as approval wait times from third parties like utility companies, which can extend project timelines.
- No significant complaints are directly mentioned, but challenges like scheduling adjustments during adverse weather conditions hint at potential disruptions during the installation phase.
Summarizing:
Do we recommend Aurora Energy services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Aurora Energy is distinguished as a Market Leader. Their solid presence in 3 states underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Aurora Energy stands out as a premier choice in the solar installation industry.
Learn more: How We Classify Solar Installers: What Matters Most?
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