Austin Electric Overview
Expert Score: 4.7/5
Founded in: 2003
Austin Electric, established in 2003, has been an active participant in the solar industry,
providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Austin Electric’s Offerings
Customer Experience: With an average rating of 4.7, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Custom Solar Consultations: Personalized consultations to address specific solar needs, provide tailored solutions, and maximize savings. Solar Installation: Full turnkey solar panel installations with a streamlined process from proposal to completion, ensuring a smooth and efficient installation experience. Maintenance and Cleaning: Routine maintenance and cleaning services to ensure panels operate at peak performance, especially during snowy months. Financing Options: Various financing options available to make solar more accessible, including taking advantage of tax credits and grants to reduce installation costs. Energy Independence Solutions: Helping homeowners achieve energy independence by generating their own power and reducing reliance on traditional utility companies. Support with Incentives and Credits: Assistance with navigating available tax credits, grants, and incentives to further reduce costs. Transparent Project Management: A focus on clear communication, transparent project timelines, and a customer-focused approach to ensure satisfaction.
Online Presence and Engagement: Their website attracts 1012 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across MN, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, Women owned, and maintains a BBB rating of NOT BBB ACCREDITED, reflecting their industry compliance and service quality.
Whether you’re considering Austin Electric for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Austin Electric Reviews
Source | Votes | Average Score |
---|---|---|
energysage.com | No reviews | No reviews |
solarreviews.com | No reviews | No reviews |
yelp.com | No reviews | No reviews |
bbb.org | No reviews | No reviews |
consumeraffairs.com | No reviews | No reviews |
indeed.com | No reviews | No reviews |
trustpilot.com | No reviews | No reviews |
angi.com | 1 | 5.0 |
birdeye.com | No reviews | No reviews |
Google reviews | 52 | 4.7 |
Expert Score | 4.7 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Austin Electric Reviews
Company Website | austinelectric.net |
Year Founded | 2003 |
Areas Served | MN |
Services Offered | Custom Solar Consultations: Personalized consultations to address specific solar needs, provide tailored solutions, and maximize savings. Solar Installation: Full turnkey solar panel installations with a streamlined process from proposal to completion, ensuring a smooth and efficient installation experience. Maintenance and Cleaning: Routine maintenance and cleaning services to ensure panels operate at peak performance, especially during snowy months. Financing Options: Various financing options available to make solar more accessible, including taking advantage of tax credits and grants to reduce installation costs. Energy Independence Solutions: Helping homeowners achieve energy independence by generating their own power and reducing reliance on traditional utility companies. Support with Incentives and Credits: Assistance with navigating available tax credits, grants, and incentives to further reduce costs. Transparent Project Management: A focus on clear communication, transparent project timelines, and a customer-focused approach to ensure satisfaction. |
Roofing service | – |
Panel Options | Monocrystalline, Polycrystalline, Thin-Film Solar Panels |
Battery Installations | Lead-acid batteries, lithium-ion batteries |
Certifications | NABCEP, Women owned |
Solar system leases service | – |
Expands dealership network | – |
BBB Rating | NOT BBB ACCREDITED |
Warranty | – |
Austin Electric Website Visits Trend: positive
Learn more: Website Visits Trend.
Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
1,012 | 2 | 66 | 0.4 | 42.94% | 37.32% | 0.44% | 11.56% | 0.25% | 6.45% |

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What do Customers Say about the Austin Electric?
Positive Criteria:
- Professional Service: Some customers praised the professionalism of the service providers. For instance, one reviewer hired Smart Cleaning Services for a deep cleaning of their home and was extremely satisfied with the results. The team was punctual, professional, and thorough, paying attention to even the smallest details. The use of eco-friendly products was also appreciated.
Negative Criteria:
- Refund Process: Several customers expressed frustration with the refund process. One user contracted a service via Wayfair to assemble furniture but faced a no-show. Getting a refund from Angi was described as a “torture,” involving extensive paperwork and weeks of waiting for the money to be returned.
- Incomplete Job and Lack of Refund: Another customer had a nightmare experience with Angi. After a roof repair, the service provider disappeared after taking $200 for repair materials. Angi declared the job completed and charged the customer $577.96. Despite multiple calls, the promised refund never arrived, leading the customer to vow never to use Angi or Home Advisor again.
Positive Criteria:
- Knowledgeable and Professional: Customers consistently praised the knowledge and professionalism of the team at Austin Electric. One reviewer mentioned that Alex and the team were a pleasure to work with, and their new lights looked amazing after installation.
- Prompt and Courteous Service: Another customer appreciated the promptness and courtesy of their electrician, Alex. The bathroom fan installation was handled professionally, leaving a positive impression.
- Friendly and Family-Owned: Austin Electric is described as friendly and family-owned, which resonates well with customers seeking personalized service.
Negative Criteria:
- Refund Process: While not explicitly mentioned in the reviews, it’s essential to note that some customers may have faced challenges with the refund process. This is a common pain point in service-based businesses, and Austin Electric should ensure a smooth refund experience for dissatisfied customers.
Summarizing:
Do we recommend Austin Electric services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Austin Electric is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Austin Electric stands out as a premier choice in the solar installation industry.
Learn more: How We Classify Solar Installers: What Matters Most?

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