Bright Ops Overview
Expert Score: 2.1/5
Founded in: 2014
Bright Ops, established in 2014, has been an active participant in the solar industry, providing services across 8 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Bright Ops’s Offerings
Customer Experience: With an average rating of 2.1, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Solar Installation: They are a premier solar installation company with unmatched experience in solar installation. Sales Partner Support: They provide strong sales partnerships and support to ensure quality, speed, and efficiency. Customer Service: They have years of experience in the customer service field. Sales and Marketing Partner Network: They rely solely on their Sales and Marketing Partner Network.
Online Presence and Engagement: Their website attracts 1070 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across CA, UT, IL, NJ, CT, RI, MA, NH, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as Better Business Bureau (BBB) and SunPower, and maintains a BBB rating of NOT BBB ACCREDITED, reflecting their industry compliance and service quality.
Whether you’re considering Bright Ops for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Bright Ops Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 32 | 2.0 |
| solarreviews.com | 41 | 1.9 |
| yelp.com | 61 | 2.0 |
| bbb.org | 5 | 1.2 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 16 | 3.5 |
| trustpilot.com | No reviews | No reviews |
| angi.com | No reviews | No reviews |
| birdeye.com | No reviews | No reviews |
| Google reviews | 37 | 2.0 |
| Expert Score | 2.1 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Bright Ops Reviews
| Company Website | brightops.com |
| Year Founded | 2014 |
| Areas Served | CA, UT, IL, NJ, CT, RI, MA, NH |
| Services Offered | Solar Installation: They are a premier solar installation company with unmatched experience in solar installation. Sales Partner Support: They provide strong sales partnerships and support to ensure quality, speed, and efficiency. Customer Service: They have years of experience in the customer service field. Sales and Marketing Partner Network: They rely solely on their Sales and Marketing Partner Network. |
| Roofing service | – |
| Panel Options | Monocrystalline Solar Panels: These are the most efficient and expensive solar panels. They are made from a single, pure silicon crystal. Polycrystalline Solar Panels: These are less expensive and slightly less efficient than monocrystalline panels. They are made from silicon fragments rather than a single crystal. Thin-Film Solar Panels: These are the best for DIY projects or RVs. They are portable, flexible, and less efficient. |
| Battery Installations | Lithium-ion (Li-ion): These batteries have become the predominant choice for home energy storage due to their high energy density. Lithium Iron Phosphate (LFP): These are a type of lithium-ion battery that have a longer lifespan. Lead Acid: These are a traditional type of rechargeable battery. Flow Batteries Saltwater Batteries Nickel-Cadmium Batteries |
| Certifications | Better Business Bureau (BBB) and SunPower |
| Solar system leases service | – |
| Expands dealership network | yes |
| BBB Rating | NOT BBB ACCREDITED |
| Warranty | – |
Bright Ops Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 1,070 | 1 | 0 | 1.0 | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
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What do Customers Say about the Bright Ops?
Positive Criteria:
Efficiency: Bright Ops excels in operational efficiency, ensuring timely installations.
Leadership: Strong leadership with experienced professionals like Mikey Heinz and Misha Glazomitsky.
Growth: Impressive growth from humble beginnings in a sales rep’s basement to a multi-state operation.
Negative Criteria:
Customer Service: Several reviews highlight horrible customer service. Delays, broken promises, and lack of responsiveness are common complaints.
Dishonesty: Some customers report being misled about breaker panel upgrades and post-installation issues.
Long Wait Times: A few reviewers express frustration over long delays in getting their solar systems up and running.
Positive Criteria:
Human Interaction: Some customers appreciate that Bright Ops provides actual humans to talk to on the phone. This personal touch allows them to address questions and concerns effectively.
Quick Response: A satisfied customer from Gurnee, Illinois, mentioned that Bright Ops answered all their questions promptly and resolved any concerns efficiently.
Negative Criteria:
Poor After-Sales Support: Unfortunately, there are several negative reviews regarding after-sales support. One customer from Temecula, California, expressed frustration after being scammed by Bright Ops. They reported almost 16 months with non-functional panels and advised others to avoid the company like the plague.
Installation Issues: Another customer from Southbridge, Massachusetts, regretted their decision to go solar with Bright Ops. Despite promises of savings, they encountered problems with the installation process. The solar panels were placed in a way that interfered with a neighboring tree, affecting their charging efficiency. Leaks in the attic and poor communication further compounded their disappointment.
Positive Criteria:
Human Interaction: Some customers appreciate that Bright Ops provides actual humans to talk to on the phone. This personal touch allows them to address questions and concerns effectively.
Quick Response: A satisfied customer from Gurnee, Illinois mentioned that Bright Ops answered all their questions promptly and resolved any concerns efficiently.
Negative Criteria:
Poor After-Sales Support: Unfortunately, there are several negative reviews regarding after-sales support. One customer from Temecula, California expressed frustration after being scammed by Bright Ops. They reported almost 16 months with non-functional panels and advised others to avoid the company like the plague.
Installation Issues: Another customer from Southbridge, Massachusetts regretted their decision to go solar with Bright Ops. Despite promises of savings, they encountered problems with the installation process. The solar panels were placed in a way that interfered with a neighboring tree, affecting their charging efficiency. Leaks in the attic and poor communication further compounded their disappointment.
Positive Aspects:
Experience: The team at Bright Ops boasts decades of experience in solar installation, sales, marketing, and customer service.
Services: They offer solar installation services, emphasizing a new approach to solar energy.
Certifications: Bright Ops holds relevant certifications and warranties.
Negative Aspects:
Customer Ratings: On SolarReviews, the average rating for Bright Ops is 1.93 out of 5 stars. While some customers have given positive feedback, there are also 33 one-star reviews.
Positive Aspects:
Efficient Customer Service: Customers appreciate prompt and effective responses from BrightPlanetSolar’s customer service representatives. Quick issue resolution contributes to overall satisfaction.
Acknowledgment and Appreciation: BrightPlanetSolar emphasizes excellent customer service, making customers feel valued and appreciated. This positive interaction can lead to word-of-mouth recommendations and an expanded customer base.
Negative Aspects:
Customer Waiting Time: Some reviews mention longer waiting times for assistance. Improving response times could enhance the overall customer experience.
Process Improvement Needed: A few customers highlight areas where BrightPlanetSolar’s processes could be more streamlined. Identifying trends in customer service can guide policy adjustments.
Positive Aspects:
Quality Panels: Bright Ops offers panels from reputable brands such as SunRun, SolarEdge, and SunPower.
Certified Installers: They are NABCEP certified, ensuring professional installation.
Purchasing Options: Customers can choose from loan options for solar installation.
Experience: With 10 years in the industry, they have accumulated valuable expertise.
Negative Aspects:
While there are no major red flags, some customers may have specific concerns that are not widely reported.
Summarizing:
Do we recommend Bright Ops services?
Average Performer
Bright Ops, getting our badge of an Average Performer, maintains a presence across 8 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 2.1, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Bright Ops might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Bright Ops to your list as a lower priority and one that requires additional research before you decide to work with them.
Learn more: How We Classify Solar Installers: What Matters Most?
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