Citadel Roofing & Solar review

"In my view, you can't put your faith in this firm. Myself and a few of my friends were looking forward to taking advantage of the SGIG program and having Tesla power walls installed. Their sales representative told me the batteries were on back order and that PG&E had altered the amount I would be compensated after I waited for months. Mr. Daniel likewise had no problem with my paying full price. Maybe what said was accurate, but when he urged me to fake sleep apnea so that I could get the Powerwalls, that went too far. He asked at least three of my pals to do the same thing. If I had complied with his request, I would have committed fraud and conspiracy. Therefore, I am sounding the alarm and reporting this unethical behavior to the relevant State departments. Also, Citadel Roofing and Solar obtained a permit to do work on my property, but they refused to cancel the permit with the county when I decided not to have them do the work after they changed the deal." - Randy C.

"Citadel Roofing and Solar: A Company to Avoid. Citadel was to install solar panels for me in August 2020, per our agreement. I was informed I required a new roof after being assured for two months that my current roof was undergoing a site plan assessment. Earlier this year, I was fortunate enough to find the group, who installed my solar panels and provided me with a roof guarantee." - Nikhil D.

"A very helpful sales rep was a major factor in my decision to have Citadel install solar panels in August. The aftermath, however, has been quite stressful, which is the last thing anybody needs during this epidemic. They didn't communicate among themselves, as other individuals had pointed out. I received many messages with incorrect dates. My panels are scheduled to be installed today, and after hundreds of calls, I have confirmation from three separate people/groups. What do you know, no one showed up!!!!! So far, my experience has taught me to bite my nails and anticipate a very lengthy wait before anything worthwhile occurs in the Bay region. They presumably simply care about cutting down on their number of trips, not caring how twisted up the consumer is. I still have the agreement with them and can only hope that the next date they provide me is a genuine one." - Jack D.

"After much research and consideration, I decided that Citadel was the best choice. They have failed at every turn in terms of implementation. My roof now leaks every time it rains because to delays and misunderstandings between their sales and operations teams. Unfortunately, everyone I've suggested Citadel to thus far has run across similar problems. Citadel's response times to problems have been quite poor, and I now worry that I may end up spending more on solar energy than I would have saved. I thought I could put my faith in this business due of its track record of excellence in roofing, however they've also failed miserably in fixing our roof. Citadel is not in the top tier of solar panel installation companies." - Patrick S.

"Awful worst-case scenario the worst companies I've ever dealt with, and not just because they're sexist and misogynistic; I've been fighting with them for years to get assistance with the solar panels they installed on my new home, and no one has helped me. The CEO is very dismissive, saying things like, "You're the one that supposed to figure it out on your own." Sunrun has also been useless, therefore I'll be posting a warning that you should never work for them or utilize their services (especially if you're already on the Do Not Call list)!" - Eric P.