Citadel Roofing & Solar review

Positive Reviews:

• Customers appreciate the company’s professionalism and quality of service.
• One customer mentioned that Citadel Roofing & Solar has provided roofing, solar, and battery installation on thousands of homes throughout California.
• Another customer praised the company’s communication and said they were informed about what would be completed and when.

Positive Reviews:

• Excellent customer service
• Quality installation
• Helpful with issues caused by a power outage
• Assistance with the permitting process and incentive payment

Negative Reviews:

• Poor service
• Lack of transparency
• Delay in the activation of solar panels
• Company not taking responsibility for delays

Positive Reviews:

• Customers praise Citadel’s personalized service and attention to their needs. One customer said “The communication between everyone was on point and the roofers and solar guys were great. If you’re looking for a company you can trust, it would be them.”
• Customers highlight Citadel’s professionalism, efficiency, and quality of work. One customer had a positive experience with Citadel’s warranty repair service, stating “We utilized them to repair our solar via warranty and they were quick, efficient and extremely professional.”
• Customers appreciate Citadel’s commitment to customer service, with one saying “It is obvious why they are a 5-star rated company. I appreciate companies like Citadel that take pride in customer service.”
• Customers are satisfied with the results, such as one who said “For the first time, I can say that I am looking forward to the summertime bills since they will now be ZERO!”.

Negative Reviews:

• A few negative reviews mention issues with scheduling and communication, though these appear to be isolated incidents.
• One customer had a very negative experience, stating “They turned out to be the worst nightmare one can ever have.”
• Some customers were unhappy with the quality of the work, such as one who said “Roof shingles come off every time there is a little heavy rain. This is a 6yo house.”

Positive Reviews:

• The company prides itself on communicating effectively with its customers.
• When they make a mistake, they own it.
• They clearly communicate with customers regarding the placement of all of the equipment.

Negative Reviews:

• One customer had a bad experience with the company, stating that they did not believe the bad reviews about them and went ahead to hire them, which turned out to be a nightmare.
• The customer complained about the company not contacting them to go over their design and never told them that there would be a huge converter to be put in front of their house entrance.
• The customer also mentioned that the company refused to correct their mistakes.
• The customer had to retain attorneys to help them to make the company do the work.
• The customer mentioned that their work is also of low quality¹.

Positive Reviews:

• A former employee from Vacaville, CA mentioned that Citadel provided a productive and fun work environment with a family feel vibe.
• Another employee appreciated the time and location flexibility, ability to meet personal goals, and ability to learn new things.

Negative Reviews:

• A former New Construction Operations Analyst from Sacramento, CA was disappointed by the lack of job security, below median pay, and lack of leadership qualities & values.
• A former Permit Manager from Sacramento, CA described the work environment as very toxic and mentioned issues with management and HR.
• A Solar Interconnection Specialist from Sacramento, CA felt that the company only cared about upper management and didn’t provide adequate training.

Positive Reviews:

• One customer mentioned that Citadel was professional and prompt once they established contact. They appreciated the technician’s understanding and explanation of the situation.
• Another customer had an excellent experience with Citadel. They appreciated their prompt service and friendly, efficient technician.

Negative Reviews:

• A customer expressed disappointment with Citadel’s service. They mentioned a lack of transparency and accountability from the company, and were unhappy with the delay in application submission.

Positive Aspects:

• The company has received a large number of positive reviews.
• Customers seem to appreciate the quality of their services.

Negative Aspects:

• There are very few negative reviews, indicating a high level of customer satisfaction.
• Some customers might have had specific issues, but these seem to be exceptions rather than the rule.

Positive Reviews:

• Customers praised the sales process.
• Price as quoted was appreciated.
• Adherence to schedule was commendable.
• Installation quality was highly rated.
• After-sales support was found to be excellent.
• A customer from Redwood City, California had an excellent experience with Citadel, praising their prompt service, friendly technician, and helpful advice.

Negative Reviews:

• A new homeowner from Fairfield, California expressed dissatisfaction with the service.
• They experienced delays in the activation of their solar panels.
• The company’s communication and accountability were found lacking by some customers.

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Expert Choice

Citadel Roofing & Solar is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 1992 and a commitment to not using subcontractors, Citadel Roofing & Solar offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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