Compass Solar Energy review

Positive Reviews:

• Customers appreciated the professionalism of the Compass Solar Energy team.
• The quality of service and customer care was highly praised.
• Customers were happy with the value they received for their investment.
• The company’s communication and updates were appreciated.

Positive Reviews:

• Customers praised the attention to detail and the company’s care for each homeowner.
• They were impressed with the quality of installation and the after-sales support.
• One customer mentioned that the company worked with them on the number of panels and left the placement up to the experts.

Negative Reviews:

• Some customers experienced issues with the system leaking at a joint.
• There were complaints about the company’s response to these issues, particularly after the warranty had expired.
• One customer was dissatisfied with the cost of removing and reinstalling the system when they needed a new roof.

Positive Reviews:

• Compass Solar Energy offers personalized options for homeowners looking to go solar.
• Being a local business, they understand the community’s needs.
• Customers appreciate their commitment to environmentally friendly solutions.
• They provide free consultations to help homeowners explore solar options.

Negative Reviews:

• Some users mention that they haven’t received questions from Yelp users about Compass Solar Energy.

Positive Reviews:

• Customers appreciate that Compass Solar Energy is a NABCEP-certified solar installer providing high-quality electric solar, solar water, and solar pool heating services.

Negative Reviews:

• Some customers have experienced service or repair issues. For instance, one customer reported that only 13 out of 29 panels were working, and despite promises, the issue remained unresolved.
• There have been 8 complaints closed in the last 3 years and 2 complaints closed in the last 12 months, which may indicate customer dissatisfaction.

Positive Reviews:

• Interactions with management were always positive.
• The owners care about the company and their employees.
• The company is growing fast.
• Good working hours and benefits.

Negative Reviews:

• Upper management is severely lacking.
• High turnover rate.
• Poor management.
• Inconsistent work hours.
• Lack of proper tools.
• The three owners don’t agree on anything and then blame everyone else for what is wrong.
• Pay is constantly messed up.
• Poor customer service.

Positive Reviews:

• One customer mentioned that the technical work was outstanding and the installers were very helpful in showing how to operate the systems.

Negative Reviews:

• One customer reported that after 5 months of partial solar production and constant system alerts, they had no solar production and a solution did not seem to be in sight.
• Another customer was not informed there would be a $147.85 charge for providing an estimate on solar hot water heater.

Positive Reviews:

• Customers praised the company for its professionalism, thoroughness, and quality of service.
• One customer mentioned that Compass Solar’s staff was very knowledgeable and handled everything from start to finish.
• Another customer appreciated the company’s attention to detail and assistance with relocating some panels to comply with certain codes.

Negative Reviews:

• A customer expressed frustration with Compass Solar’s service after the sale, citing issues with their inverter and a lack of responsibility from the company.
• Another customer reported a low-producing panel and was told that the company was low on technicians.

Positive Reviews:

• Customers praised the professionalism and quality of Compass Solar Energy’s service.
• They appreciated the comprehensive proposals and quick installation process.
• Customers were happy with the power production and the after-sales support.

Negative Reviews:

• Some customers experienced issues with the system leaking and were not satisfied with the repair service.
• There were complaints about the high cost for system removal and reinstallation.

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Expert Choice

Compass Solar Energy is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 2000 and a commitment to not using subcontractors, Compass Solar Energy offers warranties ranging from 25 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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