Direct Energy of Florida review

Take caution. The scheduler first misled me by saying the visit would be brief (30 minutes), non-sales, and informational only. Permitted the energy auditor to come out, haha. He tried to sell us the idea of installing solar fans and a radiant barrier. Then, he acted condescendingly when we requested documents for further discussion and indicated he would not leave them. The pressure seemed like a do it today deal- or no deal" situation." - Daniel O.

Had the personnel informed me that everything was done? I took cover in the attic since those jerks never go beyond the carport. They never installed the correct barrier; the owner responded to a complaint call and showed up shortly afterward. During his time off, he was supposed to work on the projected timeline, but instead, he just took photographs and came back two weeks later. Nothing has been done to address the issue. Then they double the square root of my bill. Give me free stuff, but include it in the bill's total so I end up paying for it. - Noah R.

Our Florida solar panel installation by Direct Energy comes with a money-back guarantee. After setup, the system wasn't sending data to the app, thus we couldn't monitor output and consumption. Finally reaching a human at Direct Energy of Florida, I was informed the issue lay in the fact that a required component was missing, rendering the page invisible. I phoned the panel maker after continuing to pay the entire power bill and the financing fees for two months. My system wasn't reporting properly, and they stated, therefore I should get in touch with the installer. When none of my calls, messages, or emails were returned, I had little choice but to contact a different certified business for assistance. They exited and found that the wiring was inverted. After that, for a little over a month, the system functioned as intended. Eight of the original microinverters have stopped communicating. Before going to the manufacturer once again, I decided to give Direct Energy one more chance to repair their system properly. Since I have been unable to leave a voicemail or send an email, I figured I would write this review to let you know how helpful the staff has been. - Anthony M.

We were offered a free energy assessment over the phone and gladly accepted it. Discussed governmental assistance and tax incentives. A salesman named Christopher appeared. Tried to convince us that our 8-seer air conditioner was inefficient. There was no energy audit, just a shady salesman who didn't know much. After the appointment, the husband checked up on the information he was given and found that it was all false. We were told we required a new air conditioner and offered one at twice the normal price. Our air conditioner is a Seer 13. This salesperson reeked of dishonesty and naiveté. Our investigation proved his claims to be false. My spouse made a chart comparing his claims to reality. Then, Christopher sent an email with a price list. Nope. Run! - Kate L.

My whole life's worst shopping experience. In May 2021, Direct Energy initiated a warranty case to replace certain panels. According to the monthly invoices, the system generated zero kilowatt hours of power throughout that period. They offered us credit and replaced the meter, but our system is still broken and we are being charged $224.99 a month to keep their unsightly, ineffective panels on our roof. We're just waiting for a service specialist to contact us so we can have this fixed. - Ryan A.