Earthlight Technologies review

Leonard promised to check the roof's dimensions and look for signs of shade obstruction. He showed up on the date he promised, but he never contacted me again. I didn't have his direct email to ask what happened, so after a week of silence I sent the default welcome to earthlight" message. He called me, said that it wouldn't be possible because of my kw usage, and suggested I undergo an energy audit because it looked like I was using more power than usual. When I challenged him on this, he said in a roundabout way that he hadn't gotten back to me since I wasn't a potential customer to them. In response to the "welcome to earthlight" message, I wrote to say how unhappy I was with Leonard and that I planned to write a negative review. Leonard recently emailed me to embellish his narrative. Well, that just won't work. Earthlight is unprofessional and should be avoided." - Tony L.

Panel quality seems to be inconsistent (installed in 2014-2015). It took us 2 years to finally get new panels. It shouldn't have taken 2 years to acquire new panels, but I can't say for sure if the delay was the fault of our solar service provider, or Earthlight Solar. - Wade A.

It's incredible how often these panels have failed. My solar panels were installed in 2015. Since then, nothing but trouble and zero help from customer service has been forthcoming. I lost the best part of three months of summer and was punished with astronomical power costs. I would have forked over the cash up front if I'd realized the warranty wasn't going to be honored. Instead of giving me the runaround over the phone, I'd rather have someone come to address the problem in person. - Trevor W.

First round: At around 6:45 a.m., they began repeatedly ringing my doorbell. I didn't see the charger wasn't placed until after they departed my property. When I was installing the inverter, I saw a mess on the floor of my garage. Garbage, tools, and gear littered the ground as I strolled around my house to inspect the solar panels. When I checked my pool, I discovered discarded items and broken tools at the bottom. I noticed that the panels on my roof weren't installed in the right pattern. They come back a second time to remedy the problems they caused, less the time and effort my wife and I put into cleaning up after them. They restored the inverter but didn't clean up the drywall dust they made, they rearranged the solar panels but still unlawfully positioned some of them too close to the roof's edge, and they still used the same tools to do the job. This is attempt number three and the conduit still hasn't been painted. The damaged roof tiles are still not repaired. There is still some deviation from the intended design in the layout. In the fourth and last round, they dispatched a roofer to my property who did absolutely nothing. I still have every shattered tile I have owned. And we haven't seen or heard from the roofer since they left. The fifth time I contacted Earthlight Solar, they still hadn't fixed the roof. The roofers came, patched the tiles that were broken, and then went. Once I returned home, I investigated the roof and found more broken tiles and parts of the broken tiles. Sixth round: the roofers were late twice. The roofer finally turned up on the seventh try, but he couldn't fix anything because the broken tiles were concealed by the roof's panels. The roofer I spoke with said this is a common problem on many of the homes they've worked on. At this, the eighth attempt, part of the tiles underneath the panels were fixed by the roofer and the installers today. When I went to charge my car after receiving approval from the power company to switch on the solar panels, I discovered that the screws holding the charger bracket weren't even screwed in all the way, and the ones that are screwed in aren't actually secured in the drywall. On the ninth iteration, the manager did whatever was necessary to grant me access to the inverter app so that I could use my charger. He also came to my house and swapped out the inverter's transmitter for a new type. Tenth go-around: On a Monday, I got a call from the guy who was supposed to paint my conduit so that it blended in with the side of my house. Within 72 hours, he promised to begin working on the project and complete it. That did not take place. The next Monday, I was informed of the same thing. Eleventh iteration: roofer and installers checked all panels by lifting them to look for missing or damaged tiles. And to fix the tile layout they botched the first two times by using the original plan. Dozens of tiles were removed and replaced. The solar panels were properly repositioned. After three more iterations, I'm still not satisfied. - Victor K.

The solar inverter broke (while still under warranty). Scheduled a service call, which was scheduled for a week later than desired but looked reasonable given the current weather conditions. They recently relocated it, which means there will be no solar power for another month or so (if the technician doesn't need to buy replacement parts, which may extend the process by several more weeks). Meanwhile, I make monthly payments on their loan. It's an automated attendant from hell if you try to phone them. Only one method of communication is completely pointless. Great solar panel equipment, absolutely atrocious customer service. - Marty S.