Empower Energy Solutions Overview
Expert Score: 4.5/5
Founded in: 2019
Service Areas: CT
Services they provide: Consultation, Design, Site Survey, Engineering & Permitting, Installation, Activation
Certifications & Licences: –
Empower Energy Solutions, established in 2019, has been an active participant in the solar industry, providing services across 1 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Empower Energy Solutions’s Offerings
Customer Experience: With an average rating of 4.5, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Consultation, Design, Site Survey, Engineering & Permitting, Installation, Activation.
Online Presence and Engagement: Their website attracts 1459 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across CT, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as -, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Empower Energy Solutions for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Empower Energy Solutions Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 2 | 1 |
| bbb.org | 44 | 4.16 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 24 | 3.4 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 1 | 1 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 323 | 4.7 |
| Expert Score | 4.5 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Empower Energy Solutions Reviews
| Company Website | empowerenergy.co |
| Year Founded | 2019 |
| Areas Served | CT |
| Services Offered | Consultation, Design, Site Survey, Engineering & Permitting, Installation, Activation |
| Roofing service | – |
| Panel Options | Triple Black Tier 1 |
| Battery Installations | – |
| Certifications | – |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | We use Triple Black Tier 1 Panels, which are the very best in the business (with a 25-year warranty!) |
Empower Energy Solutions Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 7,605 | 0 | 15 | 0.35 | 50.11% | 0.00% | – | 35.71% | – | 14.18% |
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What do Customers Say about the Empower Energy Solutions?
Positive Criteria:
- Exceptional Performance: Customers have praised Empower Energy for their exceptional performance throughout the entire process, from initial inquiry to completion. The installation team is courteous, energetic, confident, competent, and takes pride in their work. They efficiently installed additional solar panels, replaced inverters, and provided coaching on using the Tesla app.
- Good After-Sales Service: Empower Energy stands out for its commitment to after-sales service. When a customer reported an issue with bird protection, the company promptly resolved it. Additionally, they proactively checked inverters and performed firmware updates, demonstrating their dedication to customer satisfaction.
Negative Criteria:
- Unfortunately, I couldn’t find specific negative criteria mentioned in the available reviews. However, it’s essential to consider that every business may have areas for improvement, and individual experiences can vary.
Positive Criteria:
- Exceptional Performance: Customers have praised Empower Energy for their exceptional performance throughout the entire process, from initial inquiry to completion. The installation team is courteous, energetic, confident, competent, and takes pride in their work. They efficiently installed additional solar panels, replaced inverters, and provided coaching on using the Tesla app.
- Good Customer Service: Stephanie, a representative from Empower Energy, has received positive feedback for her attentive customer service. She checks up on customers and provides guidance, ensuring a positive experience.
Negative Criteria:
- Installation Issues: One customer reported issues related to installation. The system was active against code until a later date, leading to potential overcharges on their electric bill. Additionally, there were problems with the meter installation, which caused delays in connecting to the grid.
Positive Criteria:
- Great Opportunities and Culture: Employees appreciate the company’s culture and the leadership team’s genuine care for their well-being. There are plenty of opportunities to take on new challenges and grow careers. The benefits package, including generous paid time off (PTO), is highly regarded.
- Varied Workday and Supportive Environment: Some employees find their workday interesting and worthwhile. They handle challenging issues, juggle various tasks (phone calls, emails, instant messages, work items, escalations), and work with diverse personalities. Consistent training and accessible management contribute to a supportive environment. Employees feel more well-rounded in the retirement industry.
Negative Criteria:
- Mandatory Overtime and Work-Life Balance: Some employees report mandatory overtime, which affects work-life balance. Upper-level leadership is perceived as out of touch, and there may be limitations on using accrued PTO due to insufficient hours in the time-off pool.
Positive Criteria:
- Professional Service: Customers have praised Empower Energy Solutions for their professional service. Reviewers mention that technicians were on time, friendly, courteous, and skilled. They handled various tasks, including repairing refrigerators and installing hood vents, leaving customers satisfied with the work done.
- Good Customer Experience: Empower Energy Solutions has received positive feedback for providing a great experience. Their professionals go above and beyond to ensure customer satisfaction, and their craftsmanship is commendable.
Negative Criteria:
- Unfortunately, I couldn’t find specific negative criteria mentioned in the available reviews from Angi. However, it’s essential to consider that every business may have areas for improvement, and individual experiences can vary.
Positive Criteria:
- Fantastic Service: Customers have praised Empower Energy Solutions for their fantastic service from start to finish. The company is knowledgeable about solar and renewable energy options. They provide fast, efficient, and polite service at a highly competitive price. Communication with customers is excellent, leading to a fantastic overall experience.
Negative Criteria:
- Unfortunately, I couldn’t find specific negative criteria mentioned in the available reviews from Google My Business. However, it’s essential to consider that every business may have areas for improvement, and individual experiences can vary.
Summarizing:
Do we recommend Empower Energy Solutions services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Empower Energy Solutions is distinguished as a Market Leader. Their solid presence in 1 states underscores a trusted relationship with homeowners nationwide. If you’re looking for an experienced solar provider known for both quality and reliability, Empower Energy Solutions stands out as a premier choice in the solar installation industry.
Learn more: How We Classify Solar Installers: What Matters Most?
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