Energy Service Partners Overview
Expert Score: 4.2/5
Founded in: 1991
Energy Service Partners, established in 1991, has been an active participant in the solar industry, providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Energy Service Partners’s Offerings
Customer Experience: With an average rating of 4.2, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Solar Installation: ESP specializes in solar system installation. Authorized Dealer Program: They offer an industry-leading Authorized Dealer program. Support for Business Owners: ESP provides support to business owners in the solar industry, allowing them to focus on sales. Homeowner Support: They provide extensive support to homeowners, including assistance with existing or ongoing installations. Post-Install Support: ESP offers additional maintenance or warranty support after the project is complete. This includes: Panel Cleaning Critter Guard Installation Monthly Health Checks & Inspections Pearl Certification: ESP is an elite Pearl Certified Solar Installer, providing third-party documentation of their solar, inverter, and battery installations.
Online Presence and Engagement: Their website attracts 7136 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across CA, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as Quickbase Battery Quiz & Training: This is a required training for all Quickbase users to qualify them to sell the Battery products offered by JoinESP., and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Energy Service Partners for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Energy Service Partners Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 19 | 2.5 |
| solarreviews.com | 132 | 2.7 |
| yelp.com | 153 | 2.6 |
| bbb.org | 5 | 2.3 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 3 | 3.7 |
| trustpilot.com | No reviews | No reviews |
| angi.com | No reviews | No reviews |
| birdeye.com | 1648 | 4.3 |
| Google reviews | 1542 | 4.4 |
| Expert Score | 4.2 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Energy Service Partners Reviews
| Company Website | joinesp.com |
| Year Founded | 1991 |
| Areas Served | CA |
| Services Offered | Solar Installation: ESP specializes in solar system installation. Authorized Dealer Program: They offer an industry-leading Authorized Dealer program. Support for Business Owners: ESP provides support to business owners in the solar industry, allowing them to focus on sales. Homeowner Support: They provide extensive support to homeowners, including assistance with existing or ongoing installations. Post-Install Support: ESP offers additional maintenance or warranty support after the project is complete. This includes: Panel Cleaning Critter Guard Installation Monthly Health Checks & Inspections Pearl Certification: ESP is an elite Pearl Certified Solar Installer, providing third-party documentation of their solar, inverter, and battery installations. |
| Roofing service | yes |
| Panel Options | Energy Service Partners (ESP) does not explicitly list the types of solar panels they offer on their website. However, they do mention that they are an elite Pearl Certified Solar Installer, which means they provide third-party documentation of their solar, inverter, and battery installations. ESP’s main focus is on the installation process, and they work with a variety of solar panel manufacturers. The type of solar panels used in your project may depend on several factors, including your location, the design of your home, and your energy needs. |
| Battery Installations | In general, solar batteries can be divided into six categories based on their chemical composition: Lithium-ion, lithium iron phosphate (LFP), lead-acid, flow, saltwater, and nickel-cadmium. The first three categories (lithium-ion, LFP, and lead-acid) make up a vast majority of the solar batteries available to homeowners. |
| Certifications | Quickbase Battery Quiz & Training: This is a required training for all Quickbase users to qualify them to sell the Battery products offered by JoinESP. |
| Solar system leases service | yes |
| Expands dealership network | yes |
| BBB Rating | A+ |
| Warranty | – |
Energy Service Partners Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 7,136 | 1 | 21 | 0.83 | 49.90% | 29.76% | 0.62% | 5.43% | 0.04% | 14.26% |
How much is your electricity bill per month?
Help us understand what you`re currently spending
Energy Service Partners Social Media
What do Customers Say about the Energy Service Partners?
Positive aspects include their commitment to customer experience and quality installation.
They handle everything from initial design and engineering to city inspections and installation.
Complaints include unresponsive representatives, missed deadlines, cancelled work without notice, and basic errors in applications and permits.
One customer reported that their solar project, which was supposed to be completed in six months, took 19 months.
Another customer claimed to be paying double their electric bill after installing the solar panels.
Positive reviews highlight the company’s exceptional customer service, prompt communication, and quality of installation.
Customers appreciated that ESP kept them informed throughout the installation process and resolved any issues in a timely manner.
Some customers expressed dissatisfaction with the company’s assessment of roof conditions prior to installation.
One customer needed a new roof within three years of installation and was disappointed with the company’s response.
Overall, ESP has a rating of 2.71 out of 5 based on 135 reviews.
The company has received 55 5-star reviews, 7 4-star reviews, 3 3-star reviews, 11 2-star reviews, and 59 1-star reviews.
Positive Aspects:
Some customers appreciate the company’s dedication to doing a good job.
JoinESP values word-of-mouth recommendations and referrals, which speaks to their commitment to customer satisfaction.
Negative Aspects:
Unfortunately, there are negative reviews on Yelp. For instance, one reviewer expressed dissatisfaction with their experience.
It’s essential for JoinESP to address any concerns raised by customers and strive for continuous improvement.
Positive aspects include their partnership with Tier 1 product manufacturers, providing solid warranties, and using trusted installation partners.
They also offer various finance options.
On the negative side, some customers have raised concerns about overcharging.
There are also complaints about the company being a waste of money.
On their own website, they emphasize the importance of customer satisfaction and encourage customers to leave reviews.
They believe that word of mouth through reviews and referrals are one of the best compliments they can receive.
Positive reviews often highlight the increase in customer interaction and business growth due to Birdeye’s services. Customers appreciated the review requests, live leads from the chat bubble, and daily social media posts. They also praised the customer service and the ease of use of Birdeye’s platform.
Negative reviews mentioned issues with the system not delivering as promised and difficulties in cancelling the service. Some customers found Birdeye to be expensive.
Positive reviews often highlight the usefulness of Google Maps in providing accurate directions and location information.
Negative reviews mentioned issues with the system not delivering as promised, difficulties in cancelling the service, and inaccuracies in location data. Some users reported receiving fake reviews and having their genuine reviews ignored. Others mentioned that the platform sometimes fails at getting the right turn on larger roundabouts when driving.
Summarizing:
Do we recommend Energy Service Partners services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Energy Service Partners is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Energy Service Partners stands out as a premier choice in the solar installation industry.
Learn more: How We Classify Solar Installers: What Matters Most?
Find the Best Solar Installers Near You
