Enphase Energy Overview
Expert Score: 2.3/5
Founded in: 2006
Enphase Energy, established in 2006, has been an active participant in the solar industry, providing services across 3 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Enphase Energy’s Offerings
Customer Experience: With an average rating of 2.3, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Manufacturing, Solar Repair & Maintenance, Grid-tied Solar System Services, Off-grid Solar System Services, Inverter Services
Online Presence and Engagement: Their website attracts 592708 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across CA, TX, ID, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, SEIA, and maintains a BBB rating of NOT BBB ACCREDITED, reflecting their industry compliance and service quality.
Whether you’re considering Enphase Energy for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Enphase Energy Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 104 | 2.5 |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 65 | 1.6 |
| bbb.org | 59 | 1.5 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 92 | 3.2 |
| trustpilot.com | 97 | 2.1 |
| angi.com | No reviews | No reviews |
| birdeye.com | No reviews | No reviews |
| Google reviews | 13 | 2.3 |
| Expert Score | 2.3 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Enphase Energy Reviews
| Company Website | enphase.com |
| Year Founded | 2006 |
| Areas Served | CA, TX, ID |
| Services Offered | Manufacturing, Solar Repair & Maintenance, Grid-tied Solar System Services, Off-grid Solar System Services, Inverter Services |
| Roofing service | – |
| Panel Options | – |
| Battery Installations | Enphase |
| Certifications | NABCEP, SEIA |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | NOT BBB ACCREDITED |
| Warranty | 25 years |
Enphase Energy Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 592,708 | 3 | 136 | 0.47 | 44.64% | 46.79% | 0.64% | 7.10% | 0.08% | 0.73% |
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Enphase Energy Social Media
What do Customers Say about the Enphase Energy?
energysage.com
Positive Aspects:
- Innovative Technology: Customers appreciate Enphase Energy’s cutting-edge microinverter technology, which enhances solar energy conversion efficiency.
- Sustainability Focus: The company’s commitment to environmental sustainability resonates well with eco-conscious customers.
- Mobile App: The smart mobile app for managing solar energy systems is often praised for its user-friendly interface and functionality.
Negative Aspects:
- Installation Issues: Some customers report problems with the installation process, including poor coordination and incorrect placement of solar panels.
- Customer Service: There are complaints about slow response times and difficulties in resolving technical issues, indicating that customer service could be improved.
- Performance and Savings: A few customers feel that the expected energy savings and system performance did not meet their expectations, leading to financial concerns and frustration.
yelp.com
Positive Aspects:
- Innovative Technology: Customers appreciate Enphase Energy’s advanced microinverter technology, which enhances solar energy conversion efficiency.
- User-Friendly App: The smart mobile app for managing solar energy systems is often praised for its intuitive interface and functionality.
- Environmental Commitment: The company’s dedication to environmental sustainability resonates well with eco-conscious customers.
Negative Aspects:
- Installation Issues: Some customers report problems with the installation process, including poor coordination and incorrect placement of solar panels.
- Performance and Savings: A few customers feel that the expected energy savings and system performance did not meet their expectations, leading to financial concerns and frustration.
- System Failures: There are reports of system failures, with some customers experiencing multiple issues that required repeated repairs.
- Communication Problems: Poor communication and unresponsiveness from customer support have frustrated some customers, leading to dissatisfaction.
bbb.org
Positive Aspects:
- Innovative Technology: Customers appreciate Enphase Energy’s advanced microinverter technology, which enhances solar energy conversion efficiency.
- Environmental Commitment: The company’s dedication to environmental sustainability resonates well with eco-conscious customers.
Negative Aspects:
- Installation Issues: Some customers report problems with the installation process, including poor coordination and incorrect placement of solar panels.
- Customer Service: There are complaints about slow response times and difficulties in resolving technical issues, indicating that customer service could be improved.
- Performance and Savings: A few customers feel that the expected energy savings and system performance did not meet their expectations, leading to financial concerns and frustration.
- System Failures: There are reports of system failures, with some customers experiencing multiple issues that required repeated repairs.
trustpilot.com
Positive Aspects:
- Innovative Technology: Customers appreciate Enphase Energy’s advanced microinverter technology, which enhances solar energy conversion efficiency.
- Environmental Commitment: The company’s dedication to environmental sustainability resonates well with eco-conscious customers.
Negative Aspects:
- Customer Service: There are complaints about slow response times and difficulties in resolving technical issues, indicating that customer service could be improved.
- Performance and Savings: A few customers feel that the expected energy savings and system performance did not meet their expectations, leading to financial concerns and frustration.
- System Failures: There are reports of system failures, with some customers experiencing multiple issues that required repeated repairs.
- Communication Problems: Poor communication and unresponsiveness from customer support have frustrated some customers, leading to dissatisfaction.
- Technical Support: Customers have reported difficulties in getting technical support, with some experiencing long wait times and unhelpful guidance.
indeed.com
Positive Aspects:
- Technical Expertise: Employees appreciate the company’s focus on technical and service-oriented roles, which allows them to work on cutting-edge solar energy technology.
- Compensation: Many employees find the compensation to be competitive and satisfactory.
Negative Aspects:
- Management Issues: There are numerous complaints about poor management practices, including favoritism, lack of support, and unrealistic expectations.
- Work-Life Balance: Employees report that the work-life balance is challenging, with expectations to work outside of regular hours.
- Role Changes: Some employees have faced sudden changes in their roles and responsibilities without proper consultation, leading to frustration and dissatisfaction.
- Micro-Management: There are reports of increased micro-management, which has negatively impacted team morale and overall job satisfaction.
- Toxic Culture: The management culture is described as toxic, with upper management’s decisions affecting the entire team negatively.
Google Reviews
Positive Aspects:
- Innovative Technology: Customers appreciate Enphase Energy’s advanced microinverter technology, which enhances solar energy conversion efficiency.
- Environmental Commitment: The company’s dedication to environmental sustainability resonates well with eco-conscious customers.
Negative Aspects:
- System Failures: There are reports of system failures, with some customers experiencing multiple issues that required repeated repairs.
- Communication Problems: Poor communication and unresponsiveness from customer support have frustrated some customers, leading to dissatisfaction.
- Technical Support: Customers have reported difficulties in getting technical support, with some experiencing long wait times and unhelpful guidance.
- False Promises: Some customers felt that the company made promises about energy savings and performance that were not met, leading to disappointment and financial strain.
Summarizing:
Do we recommend Enphase Energy services?
Average Performer
Enphase Energy, getting our badge of an Average Performer, maintains a presence across 3 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 2.3, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Enphase Energy might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Enphase Energy to your list as a lower priority and one that requires additional research before you decide to work with them.
Learn more: How We Classify Solar Installers: What Matters Most?
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