Fluent Solar Overview
Expert Score: 3.8/5
Founded in: 2017
Fluent Solar, established in 2017, has been an active participant in the solar industry, providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Fluent Solar’s Offerings
Customer Experience: With an average rating of 3.8, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Installation, Ground-mounted System Services, Solar Panel Efficiency Check, Solar Panel Inverter Cleaning, Solar Panel Equipment Inspection
Online Presence and Engagement: Their website attracts 5189 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across UT, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, BBB, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Fluent Solar for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Fluent Solar Reviews
🔗 Source | Votes | Average Score |
---|---|---|
energysage.com | 39 | 1.5 |
solarreviews.com | 66 | 2.3 |
yelp.com | 21 | 1.6 |
bbb.org | 232 | 3.0 |
consumeraffairs.com | No reviews | No reviews |
indeed.com | 134 | 3.5 |
trustpilot.com | No reviews | No reviews |
angi.com | No reviews | No reviews |
birdeye.com | No reviews | No reviews |
Google reviews | 1,318 | 4.1 |
Expert Score | 3.8 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Fluent Solar Reviews
Company Website | fluentsolar.com |
Year Founded | 2017 |
Areas Served | UT |
Services Offered | Installation, Ground-mounted System Services, Solar Panel Efficiency Check, Solar Panel Inverter Cleaning, Solar Panel Equipment Inspection |
Roofing service | – |
Panel Options | SunPower |
Battery Installations | Lead-acid batteries, lithium-ion batteries |
Certifications | NABCEP, BBB |
Solar system leases service | – |
Expands dealership network | – |
BBB Rating | A+ |
Warranty | A lifetime workmanship warranty |
Fluent Solar Website Visits Trend: negative
Learn more: Website Visits Trend.
Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
5,189 | 1 | 7 | 0.83 | 35.23% | 49.42% | 0.80% | 8.58% | 0.12% | 5.56% |
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Fluent Solar Social Media
What do Customers Say about the Fluent Solar?
Negative Reviews:
- A customer expressed frustration with the company’s communication and customer service.
- Another reviewer complained about being charged a cancellation fee after not receiving a government grant.
- One customer reported that their system was installed over two months ago but still wasn’t working. They expressed disappointment with Fluent Solar’s lack of responsiveness and inability to resolve the issue.
Positive Criteria:
- Cost Savings: Several reviewers mentioned that their solar panels helped them save money compared to expensive electric bills.
Negative Criteria:
- Installation Delays: A common complaint was delays in installing the solar system. Some customers waited for months, and even after installation, the system did not work properly.
- Poor Customer Service: Customers felt frustrated by lack of responsiveness, difficulty getting answers, and owed money not being addressed.
Positive Criteriums:
- Variety of Payment Options: Fluent Solar offers flexible payment plans, allowing customers to choose what works best for them.
Negative Criteriums:
- Poor Customer Service: Some customers report experiencing delays and difficulties in getting their solar systems up and running.
- Billing Issues: There have been complaints about unexpected charges, including cancellation fees, even after customers canceled their contracts due to grant issues.
- System Performance: A few reviews mention that Fluent Solar panels did not work as expected.
Positive Criteria:
- Installation Quality: Some customers mentioned that the installation process was well-executed, and the installers did a good job.
- Top-Notch Equipment: Fluent Solar uses high-quality equipment for their solar panels.
Negative Criteria:
- Unfulfilled Promises: Several customers expressed disappointment because Fluent Solar did not deliver on the promises made during the sales process. This includes issues related to pricing, service, and performance.
- Lack of Customer Service: Many customers reported difficulties in getting timely responses from Fluent Solar.
- Inverter Problems: Some customers faced issues with their inverters, which affected the overall functionality of their solar systems.
- Refund and Loan Challenges: There were complaints about delays in refunds and difficulties with loan approvals.
Positive Aspects:
- Productive Teams: Employees appreciate the supportive environment and committed colleagues.
- Flexible Schedules: Many find the company accommodating in terms of work hours.
- Feeling of Personal Appreciation: Some employees feel valued and appreciated.
Negative Aspects:
- Lack of Clarity: Reviewers mention that leadership sometimes lacks clear direction, which can create uncertainty for employees as they improve in their roles.
- Issues with Management: There are complaints about managers lying, gaslighting, and changing pay scales without consent.
- Pay and Treatment: Some employees report issues with pay and treatment, including empty promises and shorted pay.
Positive Criteria:
- Cost-Effective: The SunPower solar panel system is considered one of the most cost-effective options in the solar industry.
- Workmanship Warranty: Fluent Solar provides a workmanship warranty, ensuring quality installation and service.
Negative Criteria:
- Customer Service: Some customers have expressed dissatisfaction with Fluent Solar’s customer service. Delays in system setup, lack of communication, and difficulty getting responses have been reported.
- Technical Issues: Instances where the solar system was not functioning properly after installation, such as inverter-panel communication problems, have left customers frustrated.
- Lack of Responsiveness: Some customers feel that Fluent Solar does not promptly address their concerns or provide satisfactory solutions.
Summarizing:
Do we recommend Fluent Solar services?
Average Performer
Fluent Solar, getting our badge of an Average Performer, maintains a presence across 1 state, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.8, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Fluent Solar might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Fluent Solar to your list as a lower priority and one that requires additional research before you decide to work with them.
Learn more: How We Classify Solar Installers: What Matters Most?
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