Ilum Solar review

Positive Reviews:

• Customers praised Ilum Solar for their fast installation time and professionalism.
• The company was commended for handling requests quickly and providing a monitoring system that is easy to use.
• Customers appreciated the pleasant and professional installation team.
• One customer mentioned they hired Ilum Solar again for their new house due to their great service in the first installation.

Positive Reviews:

• Positive reviews highlight the company’s quality of installation and after-sales support.
• One customer from Napa, CA, praised Ilum Solar for their complex residential installation and prompt response to issues.
• They also mentioned the system’s perfect functioning and the absence of electricity bills since the installation.

Negative Reviews:

• Negative reviews point out issues with communication and responsiveness.
  A customer from Long Beach, CA, reported a leaking roof after Ilum Solar’s installation and claimed that the company was not responsive to their calls.
• Another customer from Atascadero, CA, expressed frustration over multiple issues, including unannounced visits, nearly installing panels without a permit, and lack of communication post-installation.

Positive Reviews:

• Doug from Napa, CA, had a complex residential installation with two inverters and 47 solar panels. He praised Ilum Solar for their excellent service, especially during power outages. The system functions perfectly, and he hasn’t had a PG&E bill since installation.
• Another customer appreciated the seamless process, excellent communication, and immediate reduction in their electric bill after turning on the system.

Negative Reviews:

• Peter from Long Beach, California, reported a leaking roof after Ilum Solar installed new solar panels. Unfortunately, the company was unresponsive to his calls.
• Ashley T from Atascadero, CA, expressed frustration with communication issues. She faced problems from the start, including unauthorized visits, permit delays, and lack of information about panel functionality.

Positive Reviews:

• Full-Service Solar Company: Ilum Solar offers energy solutions for both homes and businesses, covering engineering, construction, and customer service.
• Accreditation: The company is accredited by the Better Business Bureau (BBB) since October 2016.
• License Information: Ilum Solar holds a license issued by the Contractor’s State License Board.

Negative Reviews:

• There have been 6 complaints filed against Ilum Solar in the last 3 years, with 3 complaints closed in the last 12 months.
• One customer reported issues with their solar panels not working, leading to a high electric bill during the summer. Despite being under warranty, the company denied a refund.

Positive Reviews:

• Employees appreciate the supportive and understanding management.
• The company provides a lot of training and opportunities for learning.
• The work environment is described as not stressful, and the job is seen as rewarding.

Negative Reviews:

• Some former employees felt there was no room for advancement or salary increase.
• The pace of work can be fast, which may not suit everyone.

Positive Reviews:

• Customers may appreciate the company’s solar services, installation process, or customer support.
• Positive reviews could highlight the reliability, efficiency, or cost-effectiveness of Ilum Solar.

Negative Reviews:

• Without specific negative reviews, it’s challenging to pinpoint exact issues. However, potential concerns could relate to communication, delays, or any unsatisfactory experiences.

Positive Reviews:

• Doug from Napa, CA, praised Ilum Solar as the best solar installer in the state. He had a complex residential installation with two inverters and 47 solar panels. The system functions perfectly, providing power during outages. Doug also received a substantial tax credit on the solar system.
• Another customer mentioned that Ilum did a great job installing their solar system. The engineers and installers were knowledgeable, flexible, and addressed concerns with care
• A user reported that everything was seamless, the installers were clean and friendly, and their electric bill dropped significantly after turning on the system.

Negative Reviews:

• Another customer from Atascadero, CA, expressed dissatisfaction with Ilum’s communication. She faced issues from the beginning, including unannounced visits, permit delays, and lack of updates. The solar panels’ status was unclear, leaving her frustrated.

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Summarizing:

Do we recommend Ilum Solar services?

Trusted Provider

Recognized as a Trusted Provider, Ilum Solar has a widespread influence in 2 states, with its inception in 2015. This installer is renowned for direct installation services and maintains our expert rating of 4.5, reflecting robust customer trust and satisfaction. Although information on their referral programs may be limited, they maintain a simple and user-friendly website, signaling a reputable option for those seeking reliable solar services backed by positive local feedback and a solid operational history.

Learn more: How We Classify Solar Installers: What Matters Most?


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