Insight Solar review

"After my experience with Insight Solar, I can only offer them two out of five stars. We started working on this back in August, and it's still not done. The sales guy made several mistakes in the proposal and the bills, forcing me to make adjustments multiple times. Apparently for no reason at all, the office staff tried to charge me more. In case you decide to use them, please verify all numbers again. In addition, nobody on their team will apologize or admit fault. It doesn't seem to fit in with their usual strategy. If you make the final payment before all inspections are finished, you'll have to wait an extra six months to put your system to use. The only reason I gave three stars instead of two is that the staff was so great. They were efficient, kind, and very neat. We went with Insight Solar because of their fair price and unbeatable panel guarantee. We should have been more picky and gone with a company that has been around for longer." - Alan T.

"After using energy sage to discover insight, we proceeded through the full procedure, including getting the finance and all the necessary permissions, to have our solar panels installed. The deal was about to expire and we needed to refinance in order to continue with Solar, but interest rates had skyrocketed by the time I got the call. Was going to add over $150 to my monthly expenses. Unfortunately, despite having done nothing wrong, we were unable to get solar panels installed within 180 days of signing the contract. And now that interest rates are sky high, we'll never catch up." - David N.

"Worst customer service ever. I called for an estimate and made it clear that I was acting on behalf of a condo association. Peter cancels the conversation abruptly and without explanation 2 hours beforehand, stating that I must first get approval. This is for all of us, of whom I am a member of the Board. When I attempt to gain more information from him, he abruptly shuts me off, stating, "Get permission and then come back and talk with me." He then sends me many more disrespectful and blunt emails. I strongly advise you to STAY AWAY FROM them." - Sean F.

"I went with Insight since they are conveniently located near me, have excellent online ratings, and provide competitive prices. This has not been a five-star experience for me. On July 12 we got the proposal, and on July 22 we decided on the size and arrangement. After weeks of silence, on September 15 I was informed that an update to my electric panel would cost $1,700. After explaining that the whole house had just undergone a major renovation that included brand-new wiring, the electrician agreed to evaluate the situation with me before proceeding with the installation. That didn't occur, and instead, $1,700 was added to my purchase. In December, installation finally began. The installation itself seemed to have gone well, but ever since then, my system has failed to provide product information. I was never informed that this was a must for living in my neighborhood, which has terrible mobile phone service. The main problem I've had is with the installers not showing up for scheduled appointments or giving me little notice. Even though I was assured that fixing the communication problem would be a top priority, three months have passed and nothing has changed. After being assured that someone will be here at 8 a.m. today, and that person fails to appear, I decided to be completely forthright with Insight." - Alexander G.

"Insight Solar came out to do an EV charger installation quotation inspection. About two weeks have passed since then. They never provided us with an estimate, never picked up the phone, and never responded to our messages. Go elsewhere if timely responses and helpful staff are priorities." - Neil P.