Multi-Location Company.
ION Solar Overview
Expert Score: 4.2/5
Founded in: 2013
Service Areas: AZ, CO, NV, OH, OK, OR, TX, UT, VA
Services they provide: Consultation and Design: They provide consultation and design services for solar installations. Installation: They handle the installation process of the solar systems. Customer Support: They offer professional, courteous, and responsive support from their team of highly trained solar specialists. Efficient and Reliable Systems: They use only the most efficient, reliable, and longest-lasting materials for their solar systems. Financing Options: ION Solar offers some of the best financing options available in the solar industry.
Certifications & Licences: Solar Renewable Energy Certificates
ION Solar, established in 2013, has been an active participant in the solar industry, providing services across 9 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: ION Solar’s Offerings
Customer Experience: With an average rating of 4.2, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Consultation and Design: They provide consultation and design services for solar installations. Installation: They handle the installation process of the solar systems. Customer Support: They offer professional, courteous, and responsive support from their team of highly trained solar specialists. Efficient and Reliable Systems: They use only the most efficient, reliable, and longest-lasting materials for their solar systems. Financing Options: ION Solar offers some of the best financing options available in the solar industry..
Online Presence and Engagement: Their website attracts 23152 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across AZ, CO, NV, OH, OK, OR, TX, UT, VA, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as Solar Renewable Energy Certificates, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering ION Solar for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
ION Solar Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 135 | 4.5 |
| solarreviews.com | 729 | 3.99 |
| yelp.com | 37 | 2.5 |
| bbb.org | 5 | 2.95 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 206 | 3.3 |
| trustpilot.com | 4 | 2.6 |
| angi.com | No reviews | No reviews |
| birdeye.com | 2756 | 4.3 |
| Google reviews | 1,815 | 4.4 |
| Expert Score | 4.2 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
ION Solar Reviews
| Company Website | ionsolar.com |
| Year Founded | 2013 |
| Areas Served | AZ, CO, NV, OH, OK, OR, TX, UT, VA |
| Services Offered | Consultation and Design: They provide consultation and design services for solar installations. Installation: They handle the installation process of the solar systems. Customer Support: They offer professional, courteous, and responsive support from their team of highly trained solar specialists. Efficient and Reliable Systems: They use only the most efficient, reliable, and longest-lasting materials for their solar systems. Financing Options: ION Solar offers some of the best financing options available in the solar industry. |
| Roofing service | yes |
| Tesla energy equipment installation | – |
| Panel Options | ION Solar is a full-service solar company that offers high-quality solar systems. They use only the most efficient, reliable, and longest-lasting materials. |
| Battery Installations | Common types of solar batteries include Lithium-ion, Lithium Iron Phosphate (LFP), Lead-acid, Flow, Saltwater, and Nickel-cadmium. |
| Certifications | Solar Renewable Energy Certificates |
| Military discounts | – |
| Solar system leases service | – |
| Expands dealership network | – |
| Delegates installation to subcontractors | – |
| BBB Rating | A+ |
| Warranty | 25-Year Microinverter Warranty, 10-Year Workmanship Guarantee, 10-Phanel Guarantee |
ION Solar Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 42,465 | 1 | 67 | 0.54 | 24.15% | 67.04% | 2.53% | 4.28% | – | 2.00% |
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ION Solar Social Media
What do Customers Say about the ION Solar?
Positive Aspects:
Premium Experience: ION aims to simplify the transition to solar. They offer a full-service experience, from dedicated Project Managers to experienced installation teams. Their solar experts ensure a smooth switch to solar, providing the experience customers deserve.
Premium Equipment: ION uses high-quality solar and electrical equipment for custom solar systems. This includes top-rated panels and inverters, resulting in efficiency, longevity, savings, and aesthetically pleasing installations.
Negative Aspects:
Service Delays: Some customers reported issues with scheduling inspections and failed inspections.
One reviewer mentioned a trenched yard due to delays in activating the solar system.
Uncertainty: Another customer expressed frustration with panels installed for over 9 weeks without being powered on.
Lack of clarity on activation timelines caused concern.
Positive Aspects:
Some customers appreciate Ion Solar’s sales team, which is effective at hooking people in and explaining their solar panels.
The ability to monitor solar output has been praised by users who find it fantastic.
Negative Aspects:
Persistent door-to-door sales: Some customers complain about Ion Solar’s aggressive sales tactics. Despite clear “No Soliciting” signs, sales representatives continue to disturb homeowners.
Installation delays: Several users report waiting for over nine months for their solar panels to be installed.
Delays and poor communication from the service team have frustrated customers.
Terrible customer service: Complaints include lack of updates, cancellation fee disputes, and invoicing errors even after payment.
High energy bills: Some customers claim that their energy bills have doubled after having solar panels installed by Ion Solar.
Positive Reviews:
A customer mentioned that Ion Solar did an amazing job during the installation of their solar system.
The process was efficient, taking only about 3 hours for 25 panels, the controller, shutoff boxes, and the meter box. Both the sales representative and project manager received praise for their outstanding work.
Ion Solar has an A+ rating from the Better Business Bureau and is recognized as one of the top residential solar installers with over 85,000 installations across the United States.
Negative Reviews:
Some customers expressed dissatisfaction with Ion Solar’s sales culture.
One user reported that despite having a clear “No Soliciting” sign, Ion Solar’s door-to-door salespeople continued to bother them.
The user escalated multiple complaints and questioned Ion Solar’s systemic approach to address this issue.
Another customer has been waiting for over nine months for their solar system to be installed.
Additionally, the technician team left solar panels in their garage without permission, and the “service team” was deemed worthless.
Terrible customer service was reported by a different user.
Despite multiple delays and lack of updates, Ion Solar charged a cancellation fee and later invoiced the user for the same fee, even after it had been paid.
A customer who had solar installed by Ion Solar mentioned that their energy bills doubled after installation.
They pay both their utility bill and an additional $80 per month for installation to a third-party company.
Another review highlighted the importance of getting everything in writing, as Ion Solar was perceived as unreliable in terms of timelines and communication.
Positive Aspects:
Award-Winning Systems & Service: Over 7,000 verified customers have given ION Solar a 4.5/5-star rating.
They appreciate the quality of the solar systems and the service provided by ION Solar.
Efficient Installation: Customers have praised the installation process.
For instance, one customer mentioned that ION completed the installation of their solar system in just 3 hours, including 25 panels, controllers, shutoff boxes, and the meter box.
Excellent Customer Service: ION Solar’s staff, including salespeople, installers, and project coordinators, have been commended for their great energy, patience, and professionalism. Customers appreciate the clear communication and support throughout the process.
Negative Aspects:
While most reviews are positive, there are a few negative experiences reported.
For instance, some customers have expressed concerns about supply issues during the installation process.
Positive Aspects:
Professional Installation: Some customers appreciate that Ion Solar’s installers are professionals who complete the installation in a single day as promised.
Communication: Ion Solar keeps customers informed at every step of the process, ensuring transparency and a smooth experience.
Negative Aspects:
Persistent Sales Culture: One reviewer expressed frustration with Ion Solar’s aggressive door-to-door sales approach, even after requesting not to be disturbed.
Long Wait Times: Another customer reported waiting for over nine months for their solar installation, with poor service from the technician team.
Customer Service Issues: Some users faced challenges with customer service, including delays, lack of updates, and issues related to cancellation fees.
Positive Aspects:
Customer Service: Some reviewers commend Ion Solar for going above and beyond in customer service. They appreciate the courteous and professional installation crew, emphasizing their knowledge and expertise.
Good Opportunity: Despite challenges, some employees view Ion Solar as a good opportunity. The pay is satisfactory, and there’s potential for success in solar sales.
Negative Aspects:
Management Issues: Several reviews highlight management problems. Self-centered and inexperienced upper management is a common complaint. Regular employees feel overlooked, and there’s a lack of employee engagement and empowerment.
Toxic Environment: Some employees describe the work environment as toxic. Lack of formal training, poor management, and low pay contribute to this perception. High turnover rates and inadequate training are also mentioned.
Limited Advancement: Once at the Operations Manager level, there’s zero opportunity for advancement within the company. Bonuses are nonexistent, and recognition for hard work is lacking.
Cult-Like Culture: A former solar sales employee characterizes Ion Solar as a cult. Constant group chat communication, overpriced solar products, and poor customer service are cited as drawbacks.
Positive Aspects:
Affordable Solutions: ION Solar offers solar solutions with little or no up-front costs.
Custom-Designed Systems: They provide custom-designed systems using premium equipment.
Full-Service Handling: ION Solar handles permitting, applications, installation, and inspection.
Negative Aspects:
Unfortunately, there are no specific negative aspects mentioned in the reviews.
Overall, ION Solar – Denver has a 4.1-star rating based on 1,357 reviews.
ION SOLAR – Oregon:
Positive Aspects:
Consumer Services: ION SOLAR in Oregon is well-regarded for its consumer services.
Negative Aspects:
No negative aspects were explicitly highlighted in the reviews.
Unfortunately, there are no specific details on the number of reviews for ION SOLAR – Oregon.
Ion Solar – Provo, UT:
Positive Aspects:
Highly Rated: Ion Solar in Provo, UT, has garnered positive feedback.
Negative Aspects:
No specific negative aspects were mentioned in the reviews.
Positive Criteriums:
Award-Winning Systems: Customers appreciate ION Solar’s award-winning solar systems that provide reliable energy solutions.
Excellent Service: The company’s customer service stands out, with professionals going above and beyond to assist clients.
Efficient Installation: ION Solar completes installations swiftly, often in a single day, ensuring minimal disruption.
Clear Communication: Customers praise the company for keeping them informed throughout the process via text messages, emails, and an app.
Negative Criteriums:
Supply Issues: Some customers faced supply-related delays, although the situation improved once all components arrived.
Door-to-Door Sales Approach: A few users found the door-to-door sales approach intrusive and preferred written communication.
Summarizing: Do we recommend ION Solar services?
Trusted Provider
Recognized as a Trusted Provider, ION Solar has a widespread influence in 9 states, with its inception in 2013. This installer is renowned for direct installation services and maintains our expert rating of 4.2, reflecting robust customer trust and satisfaction. Although information on their referral programs may be limited, they maintain a simple and user-friendly website, signaling a reputable option for those seeking reliable solar services backed by positive local feedback and a solid operational history.
Learn more: How We Classify Solar Installers: What Matters Most?
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