Ipsun Solar review

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Ipsun Solar Review

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"Ipsun Solar is NOT a utility, thus any repairs or maintenance must be covered by the customer's own funds. Ipsun Solar seems to love jerking its current clients around, which is unfortunate. My Ipsun solar panels have been in place for approximately two years. After exchanging emails, Ipsun Solar came out and fixed a wiring problem that occurred in the first year. Some of the panels are not functioning this year, and Ipsun Solar won't visit the system to inspect it. Additionally, if Ipsun Solar has to visit your property to inspect your system, there is a $250 charge; repair expenses are not included in this price. The only Ipsun Solar personnel that are trustworthy are the real mechanics, and there seems to be a revolving door surrounding the rest of the crew. The office personnel is stupid (they often misdial phone numbers, don't return calls, etc.). What a shame that Ipsun Solar, which is supported by both federal and state funding, continues to treat Virginia taxpayers in this manner. In order to avoid any backlash from Ipsun, which also deletes comments on Instagram and Facebook, I'm publishing this review anonymously." - Sparklaya H.

"Distinguished guests - It took weeks to obtain a response from Ipsun about concerns with our project. But when you put these concerns into the open, people will react much more quickly. Shameful. (Though not as embarrassing as having the owner's wife post a 5* rating, as occurred below...or having workers, family, and "social media contractors" write similarly inflated evaluations on other platforms in flagrant violation of their regulations. Certainly explains the mismatch in reviews vs. reality described earlier!) . Ipsun had over a year to put things right, but Herve (CEO), Joe (VP), Chris (COO), and essentially the whole company punted at every chance despite being completely aware of our issue. If your leadership can't fix this, who can? Why should I need "Hanna W." (who is not the company owner, by the way) to fight for us when the real business owner himself never had the decency to so much as react to a single email or call from a customer? We have very different ideas of what it means for a company to be "running smoothly" if it means sending workers to our home to install Powerwalls in an unsuccessful effort to fix our problems. Since the project is under my husband's name and I don't want to divulge personal information in front of the public, as you are well know from another forum, I'm not in your database. You've very much proven the entire lack of organization at Ipsun - not to be trusted with such a significant investment if you can't identify whose account this is based on the information supplied (location, goods, timeline, litany of concerns)." - Jenny C.

"Did not hire this firm in the end. The sales representative was helpful, but when the owner of the business was questioned, he was inattentive, which did not reflect well." - BJ V.

"We had a poor experience with Ipsun installing our solar panels due to four problems with their work: 1) They overpromise and underdeliver - Initially, they gave us a quotation for 20 panels, which was more than other providers had offered. They may not be skilled at making early estimations, or they may have been too generous to put us on the hook. The size of our final system, which was less than any initial bids we got, was just 13 panels. 2) They move very slowly. I signed a contract with Ipsun seven months ago, and even though my solar panels have been installed for more than two months, I still cannot switch them on. They attributed the delays on the city and the power company, but my neighbor selected a different solar provider (after we registered with Ipsun!) and didn't have any of the same problems. The solar panels on my neighbor's property were installed only 4 weeks after they signed their contract and have already been up for 5 months. 3. Poor communication - We sometimes spent 4-6 weeks without hearing from Ipsun, and it seemed like we were pulling teeth to get someone there to answer to our emails. I had to repeatedly request that they include both my husband and I in emails sent to us. We were taken aback when someone marked electricity lines on our property one day since our project manager had neglected to inform us when things were occurring, such as when he had filed a Dig Safe request. 4. Poor quality - On the day of installation, they contacted to inform us that we had lost another panel and that the new roof (installed by the contractor they suggested!) had larger vents. We had inquired as to whether a second site study was required after the new roof was installed, but were assured that this was not necessary, which would have prevented the surprise with the vents. Our system then failed the city's inspection since it wasn't properly grounded. We are now awaiting a THIRD inspection on the electric, which was meant to have passed the second inspection, but there was some type of permission problem. We decided to have Ipsun install our solar panels since they had previously installed my friend's system, and he had been really pleased with their work. My hypothesis is that Ipsun expanded too rapidly in the year between my friend's installation and ours, making it difficult for them to meet demand, or that they did not properly onboard new employees or provide existing ones with the tools they need to do their duties. In any case, I advise choosing a another solar contractor until they work things out." - Natalie Y

"Ipsun has been a pleasure to deal with, and I simply wanted to say so in a little review. They spoke with me right away and guided me through each stage. Despite the fact that COVID made things a little slower and more challenging, I essentially had to do nothing except sit back and watch them handle everything, which they did. When it was time to install, the staff performed an excellent job and did it quickly, professionally, and neatly. Ipsun has my unqualified endorsement, and I am eager to start pumping out the kilowatts." - TK

"Ipsun performed a fantastic job of leading us through every step of our solar installation. They efficiently handled every process, including design, permits, installation, activation, and I'm sure an infinite number of others. They supported our financing plans, kept us updated throughout the way, and offered first-rate service at a great price. We are thrilled with the outcome!" - Benjamin Daniels

"My local electricity supplier and Ipsun Solar installed two 8 kilowatt solar arrays, and the system became operational in September 2019. It is connected to net metering. In general, my costs have been reduced by two-thirds, and during the last 1.5 years, I've had wonderful connections. Excellent team members who respond to problems quickly." - Sandy White

"Because I intended to replace an old system while utilizing certain components, my circumstance was peculiar. I then fought back by registering a complaint when the utility set a limit on the size of the planned system I had developed. This prolonged the project by more than six months, yet Ipsun persisted in working with me. I did enough study on my circumstance that sometimes I had advice for Ipsun. But they never spoke down to me; they always listened. When it was time to install, they did it promptly and as promised." - droodman

"Above and beyond: Ipsun may have been the inspiration for the phrase's creation. Working through my solar installation gave me the impression that a close friend—or a group of them—had taken me by the hand and was gently guiding me. Each component was fully discussed and detailed. The level of information offered allowed me to make judgments with confidence, never with the usual undertones of superiority or annoyance. Everyone at Ipsun appears unbelievably eager to explain the complete solar cycle. The lightning-quick email responses astounded me. Every query I had was politely addressed throughout the process. When the power company objected to the quantity of panels that needed to be put, they handled it immediately and provided an explanation of why it was necessary (relatives moving in). Even though I took care of it myself, they began to assist me in finding finance as part of their services. Installation took about two days and was done expertly. Additionally, I never had to clean up after employees before! I am very happy to have a magnificent solar array supplying my energy. I consider it a blessing that I was able to work with Ipsun Solar." - PVanHouten

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