| Fast Facts | |
|---|---|
| Main Office Address | 16238-B Raymer Street Unit 34, Los Angeles CA, 91406 |
| Website | http://www.la-solargroup.com/ |
LA Solar Group review
| Fast Facts | |
|---|---|
| Main Office Address | 16238-B Raymer Street Unit 34, Los Angeles CA, 91406 |
| Website | http://www.la-solargroup.com/ |
I have been working with LA Solar (I.E. Bay Solar Group) for the last 7 months on the installation of a battery backup system for which they have collected $35,500 from me. I still do not have PTO from PGE after the installed system failed their inspection last month. The system installed did not follow the design plan we agreed upon, and correcting this problem has been hell. The agreed upon plan included 3 Tesla Powerwalls and 3 electrical panels (PV sub panel, Gateway, and service sub panel). My specific concern was the installation of panels on the front of our house, and I rejected all plans that required more than one box in front of our gate. After installation I came outside to realize that 3 panels were installed at the entrance of our home. In total, and in stark contract the the plan I was presented, we now have 8 new electrical panels installed on our house. This includes 3 AC disconnect switches, 1 NGOM meter, 1 gateway, 1 PV sub panel, 1 Solar/Powerwall sub panel, and 1 service sub panel). I was told “the installers know better than the design engineers what is required,” which makes me wonder why they even bother with having customers go through a design phase. I offered to walk away from the extra box issue for a $1250 refund in order to build a “doghouse” around the 3 panels at the front of our house, but they requested to do it themselves. We made this agreement on April 6th… and I included pictures of where that project is at after 2 days of work and 1 no-show visit. Instead of completing this project themselves (after their tech also no-showed), they outsourced to a handyman service in the East Bay. They also agreed to paint the installed conduit, but when this was completed, they had carelessly painted our copper gutters and completely ignored a section on our second story. Since their work can’t be trusted (pictures, again), I’m correcting this part myself. Over the course of this project LA Solar has scheduled 5 site visits that either LA Solar or their contractor no-call no-showed for. Twice PG&E has showed up at my house for an inspection/install I was unaware of, and, just yesterday, PG&E showed up to install a required meter but had to leave as LA Solar no-showed and was unreachable all day by phone. We attempted to reach the assigned tech, project manager, and chief of staff, none of which answered phone calls or e-mails. I haven’t heard from any of them after a separate appointment was no showed Monday. Their work is careless and shoddy, installers are rude and challenging to communicate with, and leadership is operating remotely from LA. There is little/no quality assurance on the ground and you’re on your own to raise issues and fight for corrections. At this point I have not heard from my original sales rep Ryan since I brought up issues in March, and instead I’m communicating with a different project manager (DJ), and the chief of staff (Stan). Despite this, the same issues persist and repeat themselves
About 5-years ago I met with Gary from LA Solar Group and that was the beginning of a great relationship. I had about a 10KWh system installed with micro-inverters and it has worked flawlessly creating on average 16MWHh of power annually. I have been referring people to them ever since. So, I decided it was time to add battery storage. I worked with Pat at LA Solar and went with three Tesla Powerwalls. They have worked flawlessly for the past seven months. I have been referring people to them every since the install. I am only hoping to get the SGIP rebates figured out with the administrative staff at LA solar, as that has been my only issue that has caused me some grief. I am hopeful for a quick resolution, and would love to update the review with the results. LA Solar has always been top-notch with equipment, installation, pricing and customer service. I am sure the SGIP Rebate issue can be resolved in a brief period. Thanks again LA Solar, as I know you are a truly a great company, and laser focused on customer service.
I spent $50k on a system with them. It was installed in April. Here it is mid-October and they have still not finished the punchlist/cleanup items, although I have talked to them God knows how many times, and their guys have come over a half dozen times but it never gets finished. Finally, even though the job is not complete, they said for the first time that if I don’t pay the final bill of $500 today, they will cut off my service. I am so done with this company.
The crews who did the design and install were very professional, courteous, explained options and choices very clearly, and were always looking out to minimize disruptions and inconvenience to us along the way. But what really makes this a 5 star review is Ryan Mckovich, who was our Solar Consultant. Absolutely phenomenal!!! I had 1000 questions for him before, during and after the project, and he was **always** terrifically responsive. Always got back to me rapidly with a response, or clarifying how he’d track it down or get it done. Can’t say enough how much potential anxiety and frustration that he made disappear over and over. All of this while the schedule took us into the virus shutdown here in LA, and the crews kept up with their work, and Ryan didn’t miss a beat. On top of all of that, at the end, when it was time for me to fill out rebate paperwork, I couldn’t do it, because, being unable to go into the office, I had no way of printing out the forms — the city required “wet” signatures. Ryan printed the docs on his own, and sent them to me in the mail, so I could get my refund $$ asap! Standing ovation for Ryan!!!
The crews who did the design and install were very professional, courteous, explained options and choices very clearly, and were always looking out to minimize disruptions and inconvenience to us along the way. But what really makes this a 5 star review is Ryan Mckovich, who was our Solar Consultant. Absolutely phenomenal!!! I had 1000 questions for him before, during and after the project, and he was **always** terrifically responsive. Always got back to me rapidly with a response, or clarifying how he’d track it down or get it done. Can’t say enough how much potential anxiety and frustration that he made disappear over and over. All of this while the schedule took us into the virus shutdown here in LA, and the crews kept up with their work, and Ryan didn’t miss a beat. On top of all of that, at the end, when it was time for me to fill out rebate paperwork, I couldn’t do it, because, being unable to go into the office, I had no way of printing out the forms — the city required “wet” signatures. Ryan printed the docs on his own, and sent them to me in the mail, so I could get my refund $$ asap! Standing ovation for Ryan!!!