Michigan Solar Solutions review

Positive Reviews:

• Customers have praised the company for their professionalism.
• They have expressed satisfaction with the solar installations.
• The company took care of the entire process.
• The installation crew was professional and did a great job.

Negative Reviews:

• One customer mentioned that the project took a year to complete due to delays.
• There was miscommunication between the office and the on-site workers.
• The customer had requested specific features for their system, but these requests were not fulfilled in a timely manner.

Positive aspects include:

• High customer satisfaction with most reviews giving MSS a top rating.
• Customers appreciated the sales process and after-sales support.
• The company was praised for honoring the price as quoted.

Negative aspects include:

• Some customers experienced delays and communication issues. One customer mentioned that the project took longer than expected due to delays and miscommunication.
• The installation quality received a lower score, indicating some room for improvement.

Positive reviews:

• Customers praised the company’s knowledgeable and friendly staff who provided excellent customer service.
• Some reviewers mentioned that the installation process was smooth and efficient.
• A few customers appreciated the company’s transparency and communication throughout the process.

Negative reviews:

• One reviewer complained about delays in the installation timeline and lack of communication from the company.
• Another customer expressed dissatisfaction with the company’s handling of a warranty issue related to their solar panels.

Positive aspects:

• A customer praised MSS for their thorough explanation of the process and ensuring the job was done correctly.
• The customer also appreciated the skillful installation of the solar panels and the completion of all city codes and inspections.

Negative aspects:

• There were complaints about billing issues and service or repair issues.
• Some customers mentioned that MSS failed to respond to their disputes.
• One customer reported that the project was not completed for about 5 months and MSS did not respond to their calls or texts.

Positive aspects:

• A Solar Panel Installer mentioned that the job varies by weather, but overall it’s a good job.
• A Sales Consultant highly recommended the company to anyone who wants to learn, grow, and be rewarded for their hard work.

Negative aspects:

• A Purchasing & Warehousing Manager found the company frustrating to work for.
• A Journeyman Electrician/Lead Man complained about the long hours of driving and restrictions on handling personal business on the way home.

Positive reviews:

• Many customers praised the quality of workmanship and installation by the company’s crew.
• Customers appreciated the company’s responsiveness, communication, and professionalism throughout the process.
• Some reviews mentioned significant savings on electricity bills after installing solar panels.
• The company was commended for their expertise, helpful explanations, and customer-centric approach.

Negative reviews:

• One customer complained about a miscommunication that led to panels being installed incorrectly, and the company charging them to fix the mistake. They also criticized the lack of client service attitude and poor communication from the sales team.
• A few reviews mentioned issues with getting full credit for solar production from the utility company’s net metering policies, though the savings were still worthwhile.

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Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Michigan Solar Solutions is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Michigan Solar Solutions stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

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