Midsouth Solar Pros review

"They grossly overbill direct labor hours. From my ten years in commercial finance, 10-15% over-quote on hours seems normal. I understand having a buffer for the unexpected. The last service call after the new roof installation was estimated at 16 hours. (Including unmasked bathroom and meal breaks inside my house!) Since it was an estimate, they refused to adjust the bill. The estimate did not reuse any mounting hardware or rails from the original system (which were fine.) Massive waste and landfill. They billed me for new hardware and then sorted through the old system and took what they needed. Lol, special treatment for repeat customers." - Jaxson E.

"Two thousand dollars were given to the business almost two months ago. Not even a tentative date for the system installation has been given to us. The salesman has given us the runaround, saying they are still measuring and getting permits and promising to get back to us at some point. If we haven't received a refund by September 12th, we will file a complaint with the Better Business Bureau. This is a business I cannot endorse." - Jace G.

"First, the monitoring system was never installed after the initial setup, which I paid for in full. Second, when I called after 8 years to ask about adding more panels (to account for increased consumption), the representative was not very pleasant: "These inverters are not designed to work with solar panels, so we can't add them to your current installation. It would require a whole new system built around the inverter." Considering we already spent $48,000 on panels in 2016, you'd think we could afford to install a few more. Should we go out and buy a brand-new system now? It just doesn't add up or fit." - Adam L.

"My experience with the sales process was positive; they were able to meet my needs and create a functional system. The entire system was installed on a single string, despite the fact that the inverter can handle three independent strings using MPP tracking. Because I have some panels oriented north and the rest oriented south, I had to divide this. Due to differences in shading and angle, this would reduce my effectiveness. One of the worst parts of dealing with the company was trying to communicate with them. It took multiple messages and calls to get a response from my project manager. A two-hour drive took us to my beach house, where the installation took place. On Friday, when the installation was scheduled to take place, I took the day off and drove there. When the installers still hadn't shown up by 10:00 despite being notified that they would arrive at 9:00, I started sending emails and making phone calls. In the end, they got back to me and said the wind was too strong for the installation. Being inside the house, I noticed there was no wind, which was unexpected given the forecast. The weather was perfect, and the only explanation was that someone made a scheduling mistake or the staff simply requested the day off. No one called to tell me they weren't sending a crew, so I wasted a day off of work and a bunch of gas driving there. They have not given the city engineer everything they need to finish the permits, and I have been waiting 20 days for an update on the situation with no word from the company. It's been nearly 50 days since I installed the panels on my roof, and I still haven't gotten power from them. Client care and open lines of communication are pivotal to the success of any solar panel installation business. To a certain extent, the quality of customer service is more important than the company's ability to install solar panels. That firm would never get my endorsement." - Rowan P.

"There were three panels that were not placed in the best possible locations for my home. Midsouth Solar Pros has admitted its error, but they refuse to compensate for the 15-20% loss in efficiency that will always be associated with these panels. It was disheartening because I had put my faith in them as the experts." - Bishop W.