Neil Kelly Overview
Expert Score: 4.4/5
Founded in: 1947
Service Areas: OR
Services they provide: DESIGN / BUILD REMODELING, EXTERIOR REMODELING, CUSTOM HOMES, ADUS, HANDYMAN SERVICES , SOLAR ENERGY, COMMERCIAL SOLAR POWER
Certifications & Licences: B Corporation
Neil Kelly, established in 1947, has been an active participant in the solar industry, providing services across 1 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Neil Kelly’s Offerings
Customer Experience: With an average rating of 4.4, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including DESIGN / BUILD REMODELING, EXTERIOR REMODELING, CUSTOM HOMES, ADUS, HANDYMAN SERVICES , SOLAR ENERGY, COMMERCIAL SOLAR POWER.
Online Presence and Engagement: Their website attracts 97 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across OR, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as B Corporation, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Neil Kelly for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Neil Kelly Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 7 | 5 |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 74 | 3.1 |
| bbb.org | 1 | 1 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 24 | 3.8 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 426 | 4.5 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 172 | 4.6 |
| Expert Score | 4.4 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Neil Kelly Reviews
| Company Website | neilkelly.com |
| Year Founded | 1947 |
| Areas Served | OR |
| Services Offered | DESIGN / BUILD REMODELING, EXTERIOR REMODELING, CUSTOM HOMES, ADUS, HANDYMAN SERVICES , SOLAR ENERGY, COMMERCIAL SOLAR POWER |
| Roofing service | – |
| Panel Options | – |
| Battery Installations | – |
| Certifications | B Corporation |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | A SOLAR CONTRACTOR YOU CAN TRUST, BACKED BY A 10-YEAR WARRANTY |
Neil Kelly Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 33,281 | 1 | 86 | 0.47 | 43.07% | 44.70% | – | 0.85% | – | 11.38% |
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What do Customers Say about the Neil Kelly?
Positive Criteria:
- User-Friendly Interface: Customers find it easy to provide their information and receive personalized quotes for solar energy solutions.
- Tailored Quotes: EnergySage delivers clear and detailed quotes from reputable solar installers, helping customers make informed decisions.
Negative Criteria:
- Lack of Follow-Up: Some users report that EnergySage was responsive initially but lacked follow-up, leaving questions unanswered.
Positive Criteria:
- Attention to Detail: Neil Kelly’s team perfects every detail of remodels, ensuring top-notch finish work, electrical services, and buildout of shelving and closet space.
- Expertise and Reliability: Clients appreciate the expertise of Neil Kelly’s designers and the reliability of their workers, including tile, electric, plumbing, and flooring professionals.
Negative Criteria:
- While specific negative criteria aren’t mentioned in available reviews, it’s essential to consider individual experiences when evaluating any service provider.
Positive Aspects:
- Quality Workmanship: Some customers praised the quality of workmanship provided by Neil Kelly. They appreciated the attention to detail and the overall finish of their projects.
- Energy Efficiency Solutions: Customers who engaged Neil Kelly for energy efficiency upgrades were generally satisfied. The company’s expertise in solar PV, solar hot water, and high-efficiency HVAC systems received positive feedback.
- Professional Staff: Several reviews highlighted the professionalism and courteous behavior of Neil Kelly’s staff.
Negative Aspects:
- Timeliness: Some customers expressed dissatisfaction with project timelines. Delays in completion were reported, causing inconvenience.
- Communication Issues: A few reviews mentioned communication challenges. Customers felt that Neil Kelly could improve in terms of keeping clients informed about project progress.
- Pricing Concerns: Pricing was a point of contention for some customers. They felt that Neil Kelly’s services were on the expensive side.
Positive Criteria:
- Great People: Employees consistently mention the warmth and friendliness of their colleagues.
- Beautiful Projects: The company works on stunning remodeling projects, and teams are filled with incredible individuals who care about their staff.
- Supportive Management: Many employees appreciate the supportive management and efforts to maintain work-life balance.
- Recent Tech Upgrades: Neil Kelly Co has made strides in keeping up with technological advancements.
Negative Criteria:
- Training System: Some reviews highlight a lack of effective training, especially for new employees.
- Stress: The fast-paced environment can lead to stress.
- Compensation: A few employees mention that pay is not great.
- Sales-Driven Focus: The company’s emphasis on sales and profit margins can sometimes overshadow other aspects.
Positive Criteria:
- Design-Build Expertise: Neil Kelly is the largest design-build remodeler in the Pacific Northwest. They offer remodeling, home improvement, and solar energy services. Customers appreciate their designs, outstanding craftsmanship, and uncommonly good service.
- Quick and Efficient Service: Some customers have praised Neil Kelly for completing projects efficiently. For instance, a three-floor job was done promptly, leaving the customer satisfied with the investment.
Negative Criteria:
- Communication and Delays: Some negative reviews highlight communication issues and delays. Customers reported missed appointments without prior notice, causing stress and additional expenses. In one case, the kitchen refresh project took longer than expected due to delays in work completion.
- Quality Concerns: While most work was done well, there were instances of sub-par quality. For example, a contractor who was not a tile specialist installed tiles, resulting in an amateurish appearance. Additionally, issues with countertop fabrication and installation caused frustration for a customer.
Positive Criteria:
- Responsive Customer Service: Many customers appreciate Neil Kelly’s prompt responses to their inquiries and concerns.
- Quality Craftsmanship: Clients often praise the high-quality workmanship and attention to detail in Neil Kelly’s remodeling projects.
- Professional Staff: Customers frequently mention the professionalism and expertise of the staff, from designers to contractors.
- Timely Completion: Neil Kelly consistently delivers projects on time, meeting or exceeding clients’ expectations.
- Innovative Designs: The firm’s creative and innovative designs receive positive feedback from homeowners.
Negative Criteria:
- Pricing Concerns: Some clients express dissatisfaction with the cost of services, finding them higher than expected.
- Communication Challenges: A few reviews mention difficulties in communication during the project.
- Minor Delays: While most projects are completed on time, there are occasional delays that frustrate some customers.
- Limited Availability: A handful of clients mention challenges in scheduling appointments due to high demand.
Summarizing:
Do we recommend Neil Kelly services?
Expert Choice
Neil Kelly is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 states. With a foundation dating back to 1947 and a commitment to not using subcontractors, Neil Kelly offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
Learn more: How We Classify Solar Installers: What Matters Most?
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