NM Solar Group review

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NM Solar Group Review

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Everything and everyone in this company has been fantastic. My first salesman, Oscar, was great and is still reachable whenever I have a concern. I was ready for a problem with pnm because he was upfront about the timeline and potential hitches in the process from the start. My system is up and operating perfectly, and I know NM Solar is available if I have any questions or concerns. Thank you New Mexico Solar Group! - Victor M.

My husband and I are extremely happy with NM Solar Group's solar installation service. Peter in sales, Alicia the project manager, and everyone else we interacted with were kind, knowledgeable, competent, and simply pleasure to work with. They installed the most modern available equipment. They handled the numerous inspectors in a professional manner, allowing things to go fast. As earlier mentioned, we are quite thrilled. - Amily R.

We have had our solar panels for four years now. From the minute salespersons rang our doorstep until now, service has been fantastic. Even four years later, if we have questions, we still call and ask, and the service has not changed. With NM Solar Group, we want to add additional panels in the near future. Strongly suggested. - Tony S.

We were attracted to NM Solar group because they are a small firm among a sea of big national corporations that have recently flooded Albuquerque during the solar boom. We were tremendously rewarded! Brendan, the owner, was extremely industry-savvy and a pleasure to work with. He worked closely with us and was always available through text message whenever we had questions. NM Solar installed a 6-kilowatt system at an affordable cost. The installed system was reasonably priced and is operating as planned. We had complications with the city and PNM waiting to link the system, but Brendan tracked out the problem and was able to resolve it in 1 week. All of the promises made during the sales pitch were met, and we have no concerns. Would recommend NM Solar Group without hesitation! - Amy O.

Our solar panels were installed in March 2018. From the salesmen, Arthur Ott, through the installers, Daniel Meyer, the level of professionalism, skill, and attention beyond our expectations. We are glad because we got a tax credit, our bill decreased from about $170 to $9 and we are doing our part to preserve the environment. What could possibly be more desirable? If you are considering solar installation, contact New Mexico Solar. We received offers from other providers, and NM Solar was the most competitive. - Rick K.

Everyone reading this should avoid New Mexico Solar Grup. It took almost four months to install the solar panels, and I was simultaneously making loan payments and PNM payments. My electricity use skyrocketed after the installation. We're frustrated because when we've contacted New Mexico Solar Grup and PNM, they both point the blame at each other, but no one is prepared to investigate the situation. I wonder whether I need to go to court in order to have the system removed and New Mexico Solar Group repay the money. - Will O.

Possibly the worst customer service and communication I've ever encountered from a business. Except for the fact that they stained my entire tpo roof red with whatever they used to draw their lines, the installation went fine. The system subsequently failed PNM inspection, and it took over  three months to fix. I had to contact them at least six times to get a response. The sales rep was terrific, but their project managers are terrible at their job. I immediately requested that they install a cornice to hide the mounts from the view of the road, as was first negotiated, and they wanted to charge me extra. A simple solution that would have compensated for the horrible experience. I'm thrilled to be producing electricity on my roof, but oh, what a terrible experience. - Nick A.

NM Solar was unable to complete their project requirements. All deadlines have been missed and repeatedly delayed. It is tough to get replies from the staff by email and phone, as their phone tree constantly redirects calls to voicemail that is never answered. Our project was finalized in July, installed (and paid in full) in early November, and activated on March. Within a month, malfunctioning components brought a third of the system down. It took five weeks of calls to finally get their service team to fix the problem (they even tried to cancel last minute). We are still expecting their submission of the tax paperwork promised at the time of purchase in December.  - Dick P.

After they've performed the first setup, you can forget they exist. Paul Ortiz promised to contact me with a water damage on five separate occasions but never did. My kitchen ceiling has been damaged. I also requested installation of an usage meter, but received no response. I regret choosing NM Solar Group! - Mia D.

This company is an absolute nightmare. Countless promises given. Our monthly expenses have exceeded $300. Added to the payment. There are just two people living in this 1200 sq ft house. This has continued for months. - Emily K.

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