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"They ditched me! Neither the company nor the individual I spoke with got back to me after I left many voicemails. They obviously didn't want my business, therefore I'll take my money elsewhere. A huge blunder. Massive. Large." - Richard K.

"This is the worst business ever! To put it mildly, I'm really disappointed. They botched the installation, and now I'm experiencing problems since it didn't pass county inspection. Home Depot is lagging behind and contributing little. Do yourself a favor and stay far away from this firm. Surely there is a firm out there that is superior to this one. I'd give it zero stars if I could, but the app doesn't let you." - Terry J.

"Nova Solar took almost $55,000 from us. It's been a terrible ordeal from the start. Over ten months later (the attached receipt is what they provided us for our taxes, our installation was in October 2019), we discover that six of our panels have never worked since installation, despite the fact that they were supposed to inspect and make sure that everything was working properly before they signed off. When their technician came out for the annual inspection, that's when we learned of the problem. As this explains why we've never gotten the promised zero-dollar power bill, he expressed disbelief and promised that someone would be out immediately to fix the problem. We have tried calling them several times since then, but their voicemails are always full. There was utter silence. Eventually, after threatening to contact an attorney on a voicemail, we got a call; their technicians come out and totally shut down our system so they can go buy parts; however, it has been a full week since this occurred, and neither they nor we have heard from them since. All of our electricity needs have been met by TECO. Nova Solar has never compensated us for the many months we paid for non-functioning panels, and I highly doubt they would start doing so now that ALL of our panels are broken. Sincerely, I lament that we did not more thoroughly investigate this firm before investing so much money in them." - Victor F.

"An acquaintance of one of the employees at the office works for Nova Solar. He provided him with my name and information but instructed him to not contact me. I get in touch with Jonas by phone and fill him in on what's going on. When I return home, I send him an email with a copy of my bill and then wait for Nova Solar to arrive. Maybe no one ever would have, but I am called into my second job and have to postpone my meeting with Jonas by text message. Getting no response. Seriously. No response. Companies often fail to see that even if they have the best product available, they will fail if their customer service is poor." - Harry R.

"The figures were great, and the panels were erected promptly for their advantage, but it took them two months to finish the job after I paid the loan. I sent them many emails and texts, but they either didn't respond for a few days or took forever to get back to me. Thus, I can only give a rating of 2 stars; more interaction and clarity during product sales would get my full endorsement." - Eric F.

"We compared bids from various solar energy firms before selecting Nova Solar to build and maintain our system. We were impressed by their dedication to keeping us abreast of developments at every stage of the project and with the quality of their work throughout. The electrician's work, in particular, stands out since he rectified many of the mistakes made by the prior professionals. In contrast to the typical cable installer, he said, "I can't bear to leave a job where the final work would reflect negatively on me." Nova Solar performed a fantastic job, and their employees were very skilled." - Christian N.

"Nova Solar conceived and implemented our system, and it is now up and running well. By taking care of all the behind-the-scenes permissions and approvals, Nova helped the process run more quickly and smoothly than we could have imagined. They were extremely good at explaining technical ideas and keeping us updated on the status of our project at all times. Everyone we dealt with was helpful and kind. Recommend them without reservation." - Derek B.

"Working with Nova Solar (and, more especially, with LB as our PM) was a wonderful experience, and I am thrilled with the results. They were really helpful with my numerous inquiries throughout the whole quotation process, and they finally created a system that maximized production by fitting as many panels as possible into our available area. LB took care of everything in terms of design, permits, and approval, and we were kept in the loop the whole time. Even though they were installing monitoring devices and working in a highly crowded electrical panel, he and the crew did an incredible job on installation day and had everything set up in record time. Equally painless were the final approval and activation of the system, at which point it began functioning properly. Despite beginning operations during a period of low solar activity, we have already seen numerous days in which our production exceeds our consumption. LB also included a number of images showing the installation and completed system in his wrap-up email, which was a great touch and means I won't have to get out a ladder to satisfy my interest in the future. I'd love to work with LB and the rest of the crew again if we decide to increase the size of the system or relocate." - Jerry H.

"From my first request for a bid, all the way through to the final wrap-up, Nova Solar's responsiveness was much appreciated. While we weren't the easiest customers (it took us a long to commit to going ahead as life became hectic), they were always accommodating and quick to respond to our queries. The panels are beautiful, too." - Marty M.

"I think they have a very strong squad overall. I decided to utilize Nova Solar after reading overwhelmingly positive feedback, and I must say that the reviews were spot on. Our brand-new home comes with a ground mount system as opposed to solar panels for the roof. The finest thing about them, in my opinion, is their ability to communicate, which is crucial to the success of any endeavor. Getting our rebates set up after the installation was completed was a breeze; all I had to do was provide the necessary paperwork. I have already recommended them to a few friends and family members, therefore they have my highest recommendation." - Riken P.

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