Multi-Location Company.
O’Donnell Roofing Co. Overview
Expert Score: 4.7/5
Founded in: 1924
O’Donnell Roofing Co., established in 1924, has been an active participant in the solar industry, providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: O’Donnell Roofing Co.’s Offerings
Customer Experience: With an average rating of 4.7, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Residential roofing, Commercial roofing, Siding, Windows & skylights, Gutters, Custom services, Solar
Online Presence and Engagement: Their website attracts 1317 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across PA, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as GAF, BBB, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering O’Donnell Roofing Co. for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
O’Donnell Roofing Co. Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 3 | 5.0 |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 3 | 2.3 |
| bbb.org | 4 | 5.0 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 1 | 1.0 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 4 | 4.9 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 154 | 4.8 |
| Expert Score | 4.7 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
O’Donnell Roofing Co. Reviews
| Company Website | odonnellroofingco.com |
| Year Founded | 1924 |
| Areas Served | PA |
| Services Offered | Residential roofing, Commercial roofing, Siding, Windows & skylights, Gutters, Custom services, Solar |
| Roofing service | yes |
| Panel Options | Monocrystalline, Polycrystalline, Thin-Film Solar Panels |
| Battery Installations | Lead-acid batteries, lithium-ion batteries |
| Certifications | GAF, BBB |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | We offer industry-leading 25-year manufacturer warranties and 15-year workmanship warranties for new roofs, but 10-year workmanship coverage for all other services. |
O’Donnell Roofing Co. Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 1,317 | 2 | 50 | 0.47 | 17.37% | 70.91% | 0.54% | 4.77% | 0.04% | 6.38% |
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O’Donnell Roofing Co. Social Media
What do Customers Say about the O’Donnell Roofing Co.?
energysage.com
Positive Criteria:
- World-Class Workmanship: Founded by Kevin O’Donnell, a fourth-generation roofer, and Chris Fisher, a solar industry veteran, O’Donnell Solar Co is committed to providing world-class workmanship. Their deep roots in the community contribute to their reputation for quality service.
- Customer Service: O’Donnell Solar emphasizes customer service, ensuring that clients receive personalized attention and professional assistance throughout the solar installation process.
Negative Criteria:
- Lack of Follow-Up: Some reviewers mention that there was a lack of follow-up from EnergySage after the initial interaction. The representative seemed disinterested in answering questions, which affected the overall experience.
yelp.com
Positive Aspects:
- Responsive Communication: O’Donnell Roofing promptly replies to messages, which has a significant impact on lead qualification and appointment setting. Immediate responses improve the cost-to-ROI ratio.
- High Ratings Matter: Transitioning from a 3.5-star to a 4-star rating on Yelp led to a substantial improvement in cost-to-ROI ratio. At 4.5 stars, the ratio dropped even further, and with a 5-star account boasting over 300 reviews, the difference was night and day. The cost decreased significantly, resulting in impressive earnings.
Negative Aspects:
- Yelp’s Sales Tactics: Yelp is known for its old-school, high-pressure sales tactics. Managing an account can be challenging due to minimal control over advertising strategy and difficulty in generating meaningful ROI.
- Review Challenges: Obtaining reviews is crucial for local service companies. Yelp wants reviews to come in naturally, but it can be a pain. Avoid fake account reviews, but don’t hesitate to solicit reviews from satisfied customers.
bbb.org
Positive Aspects:
- Generations of Quality Customer Care: O’Donnell Roofing, a family-owned and operated company, has been serving the Main Line and surrounding areas since 1924. With four generations at the helm, they’ve provided quality service to over 20,000 customers.
- Responsive Communication: O’Donnell Roofing promptly responds to inquiries, which significantly impacts lead qualification and appointment setting. Immediate responses improve the cost-to-ROI ratio.
Negative Aspects:
- Yelp’s Sales Tactics: Yelp is known for its old-school, high-pressure sales tactics. Managing an account can be challenging due to minimal control over advertising strategy and difficulty in generating meaningful ROI.
- Review Challenges: Obtaining reviews is crucial for local service companies. Yelp wants reviews to come in naturally, but it can be a pain. Avoid fake account reviews, but don’t hesitate to solicit reviews from satisfied customers.
indeed.com
Positive Aspects:
- Quality Work: Employees appreciate the quality of work delivered by O’Donnell Roofing. The company’s commitment to excellence is evident.
- Community-Centric Approach: O’Donnell Roofing actively seeks input from the community, demonstrating a genuine interest in their opinions.
Negative Aspects:
- Job Security Concerns: Some employees express concerns about job security. This could be related to factors such as project availability or company stability.
- Work-Life Balance: A few reviews mention challenges in maintaining a healthy work-life balance. Employees may feel the need for better time management or flexibility.
angi.com
Positive Criteria:
- Quality: Customers appreciate the high-quality work provided by O’Donnell Roofing Co. Their expertise in roofing, siding, and carpentry has been trusted for over 100 years.
- Value: O’Donnell offers competitive pricing, and their estimates are reasonable.
- Professionalism: The company is known for its professional approach, prompt responses, and reliable service.
- Punctuality: Customers have praised O’Donnell Roofing Co. for being punctual and efficient.
Negative Criteria:
- Follow-Up: Some reviewers mentioned poor follow-up after initial contact. For instance, one customer reported not receiving a follow-up call to schedule an estimate.
- Communication: There was an issue with communication during an estimate call, where the company couldn’t hear the customer.
Google Reviews
Positive Criteria:
- Quality Work: Customers appreciate the high-quality work provided by O’Donnell Roofing Co.
- Generations of Quality Customer Care: The company has a long-standing reputation for excellent customer service.
- Professionalism: O’Donnell Roofing Co. is known for its professional approach and reliable service.
Negative Criteria:
- Follow-Up: Some reviewers mentioned poor follow-up after initial contact. For instance, one customer reported not receiving a follow-up call to schedule an estimate.
- Communication: There was an issue with communication during an estimate call, where the company couldn’t hear the customer.
Summarizing:
Do we recommend O’Donnell Roofing Co. services?
Expert Choice
O’Donnell Roofing Co. is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 1924 and a commitment to not using subcontractors, O’Donnell Roofing Co. offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
Learn more: How We Classify Solar Installers: What Matters Most?
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