PacificSky Solar review

"Excellent pricing, but you pay for what you get. If you're not computer smart and don't mind babysitting them, don't employ these folks. The right hand is working without the left hand's knowledge. The benefit: I received the lowest price out of all the offers. - Only business has a SolarEdge battery in stock within a 50-mile radius. They were accommodating while we were preparing, and they put up with my nitpicking about the layout. - They don't ask you to sign an unjust arbitration agreement, unlike Orange County Solar. If required, small claims court is still an option. The negative: - No specific project manager. You hire a sales representative, but as soon as the contract is signed, all they can do for you is pass your emails to the appropriate parties. However, no *one* person that you have access to is fully knowledgeable about your project. The tasks of site evaluation, design, installation, inspection, and commissioning are all carried out independently by separate parties without coordination. Unless you ask, no one will be proactive and let you know what to anticipate or what will happen next. - The paint job was awful but the installation was tidy. Workers smashed ornamental plants forcefully and left a lot of trash all over the land before walking away silently. - without seeking my opinion, decided to put a cellular connection on the inverter. No, I'm not interested in a mobile connection that will stop working in a few years. (good thing I did my research and knew to watch out for this - nobody from Pacific Sky warned me that this would be on the horizon). I repeatedly urged them to switch it to an ethernet connection, and they eventually complied. - Warning stickers were positioned carelessly and at sharp angles. - You won't be given any instructions on how to keep an eye on your system or modify its import/export preferences. - Delays and repeated inspections as a result of the plans not matching the installation. - Due to the incorrect form factor for what was placed inside, one of the electrical panels doesn't truly shut all the way. - Since I now have a battery backup, they had to transfer my important load circuits to a different panel. They installed one pair of 20 A + 15 A circuits as well as each pair of 20 A circuits on two-pole 40A breakers. This poses a serious fire risk. They were instructed to rectify it by the inspector, made a commitment, and the inspector authorized the installation in exchange for that commitment—but they never did. - In a message to me, they made it clear that they don't really watch any of their installations. - before they had really completed installing all of the required gear, they sent me a final invoice. - I haven't received any emails back after paying the final fee, which has been more than two weeks." - Max P.

"I had a contract in place to build a $35k system, so stay away from these individuals. They broke the agreement and demanded an additional $10,000. I could bore you with all the facts, but suffice it to say that they are shady. I saw that the owner made multiple answers claiming that they were being mistaken for another business. In the West Valley, on Bahama Street, was PacificSky Solar, with whom I had a contract. No error." - S. S.

"Use this company at your peril! You've been forewarned. I paid in full for my $6,000 system, but all that was installed was trouble. Too many, not to mention issues with S.C.E. and my regular expenses. I'm breaking up my relationship with this business." - Taylor F.

"Please refrain from using them. I have a large house as well as a guest house, and my solar installation cost around $100,000. At the beginning of the year, we began the project and put in the solar panels. Unsurprisingly, a big task. Although I had received cheaper quotes from other well regarded organizations, the sales representative, Eric, was so incredibly kind that he persuaded me to hire them. Yes, I had read all the positive reviews at the time and was pleased. Based on their advice, I was able to get a loan from a credit union via them to pay for the solar, which was fantastic. The issue was that the loan was financed, and on April 5th, I began making the monthly installments of slightly over $1,100. Surprisingly, my service provider continued to send me power invoices! Every other person I know who put solar informed me that their system began operating right away! When I contacted, emailed, and complained, I was given the runaround and given reasons why. My power expenses throughout the summer exceeded $1,200 per month, so in addition to making system payments, I've also been paying extremely expensive utility bills. Rafael Pagus, the owner and the person on the contractor license number, and I have been in touch constantly, but he is not open to working with me. He claimed to me that he didn't earn a lot of money off of my system and that the inspection took too long and was too expensive. That's not even logical.I'm going to sue them after that.

"Three years ago, we replaced our roof and also added solar power. The solar panels performed as expected. We are delighted with that aspect. Sadly, a year after the restoration was done, the front bedroom's roof started to leak. The Pacific Sky Solar-recommended roofer Avi promised to get back to us. We didn't really care since the winter was rather dry. The bedroom ceiling is still leaking and now poses a concern of collapsing as we get more rain. Our calls to Pacific Sky Solar and Avi go unanswered. We've given up on them, and the issue is being resolved by a different roofer. Estimated cost is $980. Honestly, I didn't want to leave this negative review. I wanted the issue resolved. Do not anticipate receiving long-term help if you choose this firm." - Bonnie F.