Powered By Elevation review

"Everything about Elevation has gone wrong. On the first day, they put panels on the wrong side of the roof (facing north). They voided the warranty on that part of my roof, moved the panels, and then didn't talk to me for months while the project stalled. They put in the wrong paperwork for my inspection, so I failed it the first time. After that, they sent me the wrong plans again for the inspector to use on the next inspection. Even after all that, and even though I paid for a battery system, the system is set up so that some of my panels won't produce power during a blackout because of wiring restrictions that they didn't tell me about before I signed the contract. During a power outage, solar would be even more important to me. I signed the contract in 2021, but they didn't finish the PTO until February 2022, and they haven't cared about my system connectivity problems for weeks. I was hoping to avoid things like this by going with EnergySage and using their reviews system, but that did not help me at all." - Victor K.

"The system was badly made and failed two city inspections before it finally passed on the third try. It took months to get everything set up, and communication was very bad. Not a good choice." - Jessie Z.

"I finished what was required of me about six weeks ago. After a period of six weeks, there was NO RESPONSE ON THE ACTUAL DESIGN. Elevation carried out two site visits, during which it sent contractors who possessed very limited knowledge of the project and who had not been briefed on it. Both attempts were unsuccessful, at which point they once more turned to me for further information. Again, there was no response after I provided that regarding the design or the final price." - Neil T.

"Since July of 2022, I have been in communication with members of Elevation (when we decided to go with them after months of research). To begin with, I have spoken with many different solar energy companies, and this one has the worst communication. No one bothered to keep me apprised of the status of my project from the initial sales consultant to the "concierge customer service" and the southern California sales director. I was the one who had to initiate contact for updates, and even then the replies were brief and cryptic. A paraphrase of an email "My name is Customer Concierge, and I will be your point of contact for the duration of your solar installation. I'll be in touch with you at crucial junctures of the project to fill you in on progress. Automatic text message updates will be sent to you as well. You are our top priority, so I want to make sure you fully grasp the steps involved "total nonsense, as I was never contacted in any way. Each time I needed something, I had to reach out and ask, and when it came time to approve the permit, they messed up the paperwork without telling me. Three months have passed and I still don't have an installation date. I'd like to speak with someone who can move my project to the next level and give me better communication and service regarding the timeline for having solar panels installed on my roof." - Ted W.

"On March 29, 2022, we signed a contract with Elevation to have solar panels installed on our roof alongside a battery backup system; the work was to be completed within 120 days. After paying a $1500 deposit and having Elevation file the required paperwork with the city of Chino, we received approval just a few short weeks later. On May 23, 2022, they will begin the setup process. No one from Elevation showed up on that day. After contacting their office, we were informed that 06/14/2022 had been set as the new installation date and that the previous date had been a "tentative" one. None of the expected attendees showed up on that day. We pressed for an explanation but were instead told that we would have to reschedule until the week of 06/27/2022. Still, no crew showed up, so we followed up again on 06/30 when Liz said that they likely wouldn't have a crew qualified to install the batteries until the week of 07/05. Actually, no one showed up. Elevation didn't give us any advance warning, but the backup battery showed up at our house the very same week. Liz informed us via email on 07/20 that "parts have not yet arrived at our warehouse," which was the latest information we could get at the time. We didn't hear back from them for almost a month, so we followed up again on August 17th. Liz informed us that the missing parts would be arriving within the next 10-14 days, at which point they would be able to schedule an installation date. After waiting for 14 days, we still hadn't heard back from them (even though we asked for updates). It's now the end of September and we still haven't heard anything from Elevation. They promised to keep us informed and provided an update two days after we asked for one (10/3): their scheduler is working on the installation date. We have been very patient with Elevation for the duration of the contract's 120 days, but at this point, we no longer trust the company and no longer wish to do business with them. Simply put, we seek a refund. Since we filed a complaint with BBB on October 5th, we haven't heard back from Elevation. Keep away from that Elevation!" - Nick B.