Rack Electric Overview
Expert Score: 4.8/5
Rack Electric is an active participant in the solar industry, providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Rack Electric’s Offerings
Customer Experience: With an average rating of 4.8, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Generators, Gas Services, Electrical, EV Charging, Solar
Online Presence and Engagement: Their website attracts 3322 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across FL, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, and maintains a BBB rating of NOT BBB ACCREDITED, reflecting their industry compliance and service quality.
Whether you’re considering Rack Electric for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Rack Electric Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 32 | 2.9 |
| bbb.org | 2 | 1.0 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 14 | 2.9 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 15 | 4.7 |
| birdeye.com | No reviews | nan |
| Google reviews | 1088 | 4.9 |
| Expert Score | 4.8 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Rack Electric Reviews
| Company Website | rackelectric.com |
| Year Founded | – |
| Areas Served | FL |
| Services Offered | Generators, Gas Services, Electrical, EV Charging, Solar |
| Roofing service | – |
| Panel Options | Monocrystalline, polycrystalline, thin-film solar panels |
| Battery Installations | Generac |
| Certifications | NABCEP |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | NOT BBB ACCREDITED |
| Warranty | – |
Rack Electric Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 3,322 | 1 | 29 | 0.68 | 50.60% | 30.86% | 0.59% | 5.55% | 0.04% | 12.36% |
How much is your electricity bill per month?
Help us understand what you`re currently spending
Rack Electric Social Media
What do Customers Say about the Rack Electric?
yelp.com
Positive Aspects:
- Professionalism: Many customers praised the technicians for their professionalism and thoroughness during service calls.
- Knowledgeable Staff: Reviews frequently mention the staff’s expertise and ability to explain the work being done.
- Timeliness: Several customers appreciated the punctuality and efficiency of the service.
- Customer Service: Positive interactions with customer service, including clear communication and friendly demeanor, were highlighted.
Negative Aspects:
- Scheduling Issues: Some customers experienced frustration with appointment scheduling, citing long wait times and last-minute cancellations.
- Follow-up Service: There were complaints about delays in follow-up services and difficulty in getting responses after initial contact.
- Misdiagnosis: A few reviews mentioned instances of misdiagnosed issues, leading to prolonged resolution times.
bbb.org
Positive Criteria:
- Professionalism: Many customers praised the technicians for their professionalism and courteous behavior.
- Quality of Work: Several reviews highlighted the high quality of electrical work and generator installations.
- Responsiveness: Some customers appreciated the prompt responses and timely service provided by the company.
Negative Criteria:
- Communication Issues: A number of customers reported difficulties in getting timely responses to their calls and emails.
- Appointment Cancellations: There were complaints about frequent cancellations of service appointments, sometimes with little to no notice.
- Service Delays: Some reviews mentioned delays in service, with issues taking months to resolve.
indeed.com
Positive Criteria:
- Supportive Environment: Employees appreciated the supportive nature of the management and the excellent training provided.
- Professional Integrity: Some reviews mentioned the company’s high integrity and professionalism, especially in the solar installation industry.
- Job Satisfaction: A few employees felt confident in their roles and valued the tools and support they received to complete their tasks.
Negative Criteria:
- Poor Management: Several reviews criticized the management for poor planning and lack of understanding of fieldwork.
- Work-Life Balance: There were complaints about being overworked, with frequent overtime leading to burnout.
- Lack of Resources: Some employees mentioned issues with insufficient materials and inadequate support from management.
angi.com
Positive Criteria:
- Professionalism: Many customers praised the company’s professionalism and the courteous behavior of the technicians.
- Quality of Work: Several reviews highlighted the high quality of electrical work and generator installations.
- Timeliness: Some customers appreciated the prompt and efficient service provided by the company.
Negative Criteria:
- Communication Issues: A number of customers reported difficulties in getting timely responses to their inquiries.
- Appointment Cancellations: There were complaints about frequent cancellations of service appointments, sometimes with little to no notice.
- Service Delays: Some reviews mentioned delays in service, with issues taking longer than expected to resolve.
Google Reviews
Positive Criteria:
- Professionalism: Many customers praised the professionalism and courteous behavior of the technicians.
- Quality of Work: Several reviews highlighted the high quality of electrical work and generator installations.
- Efficiency: Some customers appreciated the prompt and efficient service provided by the company.
Negative Criteria:
- Communication Issues: A number of customers reported difficulties in getting timely responses to their inquiries.
- Appointment Cancellations: There were complaints about frequent cancellations of service appointments, sometimes with little to no notice.
- Service Delays: Some reviews mentioned delays in service, with issues taking longer than expected to resolve.
Summarizing:
Do we recommend Rack Electric services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Rack Electric is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Rack Electric stands out as a premier choice in the solar installation industry.
Learn more: How We Classify Solar Installers: What Matters Most?
Find the Best Solar Installers Near You
