SanTan Solar Overview
Expert Score: 4.7/5
Founded in: 2016
SanTan Solar, established in 2016, has been an active participant in the solar industry, providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: SanTan Solar’s Offerings
Customer Experience: With an average rating of 4.7, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Consultation, Selection, Transportation, Sales, Design and Installation, Maintenance and Monitoring
Online Presence and Engagement: Their website attracts 101960 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across AZ, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering SanTan Solar for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
SanTan Solar Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 8 | 4.5 |
| bbb.org | 1 | 2.0 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 3 | 3.3 |
| trustpilot.com | No reviews | No reviews |
| angi.com | No reviews | No reviews |
| birdeye.com | 293 | 4.8 |
| Google reviews | 327 | 4.7 |
| Expert Score | 4.7 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
SanTan Solar Reviews
| Company Website | santansolar.com |
| Year Founded | 2016 |
| Areas Served | AZ |
| Services Offered | Consultation, Selection, Transportation, Sales, Design and Installation, Maintenance and Monitoring |
| Roofing service | – |
| Panel Options | SanTan Solar offers a variety of solar panel brands for their customers: New Solar Panels, Used Solar Panels, Refurbished Solar Panels, Repaired Solar Panels, Overstock Solar Panels. Here is the major brands: Q-Cells, Enphase, Jinko, Panasonic, REC. |
| Battery Installations | SanTan Solar offers a variety of choices for battery installations for off-grid solar power systems. Lead-acid batteries: These are easily configured for series or parallel. They cost less than comparable lithium batteries. Lithium-ion batteries: Lithium has a higher DoD (around 80%) and is not prone to damage, thus it will last a lot longer. They offer a variety of choices from name brands such as: Big Battery, PowerUpESS, Outback Power, Rytenergy, Generac |
| Certifications | NABCEP |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | 1-year – Replacement/repair warranty on the solar equipment |
SanTan Solar Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 101,960 | 4 | 116 | 0.4 | 49.42% | 36.22% | 0.24% | 4.87% | 0.07% | 9.17% |
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What do Customers Say about the SanTan Solar?
Positive Feedback:
Knowledgeable and helpful staff who take the time to thoroughly explain the process and options
High-quality solar panels and products
Customized solutions to fit the customer’s specific needs
Competitive pricing, especially on used and refurbished solar panels, allowing significant savings
Several customers noted that the SanTan Solar team was able to provide them with cost-effective solar installations that met their energy needs.
Negative Feedback:
Delays or damage during shipping and delivery of solar panels
Concerns about warranty coverage and recourse options for used/refurbished panels
A couple of customers expressed frustration with these logistical and warranty-related problems, though they appear to be isolated incidents based on the overall positive sentiment reflected in the Yelp reviews.
Positive Feedback:
Customers are extremely satisfied with the helpful advice and quick delivery of solar panels from SanTan Solar.
The company offers a wide selection of new, used, refurbished, and repaired panels, catering to all budgets.
They provide great value for money, with panels exceeding expectations in terms of performance.
Negative Feedback:
A customer review mentioned that they bought $1500 of San Tan 250 watt solar panels and $900 for shipping.
They found out that in 46 of the 50 states, these panels are illegal to use even for off-grid applications due to compliance issues with the National Electrical Code
The customer was dissatisfied with the return policy, which includes a 30% restocking fee.
Positive Aspects:
The company has a positive and fun environment.
Owners are involved and focus on employee well-being.
Any concerns are treated with respect and understanding, and handled promptly and efficiently./p>
Negative Aspects:
Some reviewers mentioned unsafe practices.
One reviewer mentioned freezing conditions.
Positive Reviews:
Knowledgeable and helpful staff who take the time to thoroughly explain the solar installation process
Providing customized solutions to meet the customer’s specific needs
Guiding customers through the complex world of solar energy to help them select the right products and configure systems that fit their budgets
Offering high-quality solar products at competitive prices
The vast majority of Google reviews highlight SanTan Solar’s excellent customer service and support, with customers reporting a positive overall experience working with the company.
Negative Reviews:
Difficulties reaching the SanTan Solar team to address questions or issues after the sale
One customer stating that “Customer service is a nightmare” and that “nobody will return your call”
However, these types of complaints appear to be isolated, as the overall sentiment reflected in the Google My Business reviews is overwhelmingly positive.
Summarizing:
Do we recommend SanTan Solar services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, SanTan Solar is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, SanTan Solar stands out as a premier choice in the solar installation industry.
Learn more: How We Classify Solar Installers: What Matters Most?
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