SanTan Solar review

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SanTan Solar Review

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"Initial communication was good, and we received a fair quotation quickly. And so the horror started. Our original installation date was late June, but it has been postponed four times. We just switched to a different third-party installer, and they requested another roof inspection. (after we were moved from a different third-party installer). The aforementioned outside party subsequently failed to appear for a fourth rescheduled installation appointment. SanTan's response when I called was, "Our Install Team will call you as soon as possible," with no apologies. They obviously haven't phoned yet." - Liam S.

"First of all, the roof was compromised during installation, and when I say compromised, I mean that water was falling in buckets through multiple rooms and part of the ceiling collapsed. This was not noticed until a large storefront came through. More than ten tiles were found to be damaged in some way upon closer scrutiny. It was a headache trying to get in touch with SanTan Solar months after the installation, but they ultimately sent out a crew to "fix" the ceiling and roof. The roof was looked into, and the ceiling was "fixed" (it wasn't collapsing anymore, but it looks horrible). Fighting to bring things back to how it was before SanTan Solar took possession of our home wasn't worth it. Over the course of a few years, we've observed a growing dampness in the home's back. We paid for an expert inspection of the roof, which revealed many tiles that had never been changed and were thus continuing to leak. Two months after we confirmed the roof was secure, we started getting error messages from our inverter. The inverter is almost out of warranty, so we'll probably have to replace it in its entirety soon. I really hate having to deal with SanTan Solar at all in this protracted ordeal. Keep away!" - Carter T.

"Take your time reading the fine print! According to the contract, if SanTan Solar is unable to install any panels on your roof because of its design, you will be refunded $75 per panel. I asked them to inspect my roof to see whether installing the number of solar panels they estimated would be feasible, and it took me three months of "this week" to get them to do so. (this was a LOT of my time in follow-up calls and emails). After being questioned, they admitted that they could install just half of the originally estimated solar panels. It has taken me five months to receive the panels and begin over." - Owen A.

"I cannot say enough bad things about my experience with this firm. Although the pricing was reasonable, the quality of the system I received was subpar. A 12 kilowatt system where every day something breaks. Cuts off power to the grid on bright days. The inverter remains in a failed condition. Problematic from the start. It's been 30 days and there's still no answer. After more than a dozen emails and maybe a hundred photographs, you still want me to explain the problem every time you pick up the phone to call. Poor support to the extreme." - Connor L.

"Midway through December 2021, we contacted SanTan Solar to inform them that our inverter had stopped producing electricity. The calls and emails I made went unanswered. On 30/12/21, I was contacted after leaving a negative review (since removed) and told that a technician ([Name Removed]) will call within 24 hours to address my concerns. We have tried calling and emailing, but no one has responded to explain or fix the issue. Keep away!" - Aaron F.

"These are fantastic people. We were given individual attention. They were instrumental in conceptualizing every aspect of our solar kit. We planned and requested a kit that was slightly larger than needed. To make it work, they adjusted the size. Even the workers who installed the equipment were kind and cheerful." - Lucas F.

"Is $400 per panel within your budget, or would $50 be more to your liking? I needed a way to disconnect my ham radios from the power grid. The SanTan Solar blemished and used panels were highly recommended by other Hams as being an excellent value. Even though it was quite the journey from the West Valley, I decided to go since it seemed like a good time. To my surprise, this location is far larger than I had imagined. The showroom isn't very big, but there are plenty of booths staffed by helpful salespeople. I passed the time by looking at the many control panels, monitors, and other displays. This is like a kid in a candy shop. A few minutes later, Austin came over to me and offered his assistance. After hearing my choices laid out, I decided on the panels with the snail trail flaws. I was assured that the imperfections would not hinder performance, making this a viable option. In little time at all, I had assembled a few panels and a handful of connections. After making payment, I was sent to the warehouse's back room and instructed to wait there until I was summoned to pick up the panels. If you're interested in saving money by doing the job yourself, you should investigate SanTan Solar before making any other large purchases. It was a fantastic choice for me!" - Jack C.

"I'm absolutely overjoyed. Used sunpower x21-335-blk solar panels were among the things I purchased from SanTan Solar. My 25 panels were sent on two pallets and delivered without a scratch. The space between the panels was padded with pink foam squares. Shipping plastic was used to cover each pallet. The panels themselves were somewhat scratched on the exterior, and some were a little filthy on the outside and under the glass, but these flaws were to be anticipated. The voltage levels all looked OK. After installing the panels, inverters, and iron ridge racking, I have a very efficient system that generates more power than I require. The performance of the panels is better than anticipated. The fact that the panels are sleek, dark black is a nice plus. The only drawback is that SanTan is out of stock." - Kevin B.

"There has never been anything better than SanTan Solar. Because of SanTan Solar's efforts to bring down the cost of solar power, my family and I have been able to go off the grid and enjoy the benefits of using it in our daily lives. This was only possible after investing in MakeSkyBlue MPPT charge controllers, which allowed us to safely handle the higher voltage. Many, many thanks!" - Jordan N.

"In the beginning of my solar project's planning, I came upon SanTan Solar. I was looking for premium panels at an incredible price, and you guys delivered. To be precise, twice. After ten months, I have completed the final installation of the solar panels atop their tracker. SanTan Solar was important in the success of this venture since they provide the highest quality solar panels at competitive prices while maintaining open lines of contact with their clients both before and after the sale. I will always do business with SanTan Solar for all my solar needs. I appreciate it." - Brayden D.

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