Shinnova review

"The stuff is of awful quality. Considering the pricing, I had assumed that the goods would be of excellent caliber. Instead, I received solar panels that were poorly constructed and had damaged pieces. Even worse, it's difficult to make them function as promised because they don't even fit together properly. Shinnova Solar's customer support has been equally poor. It took them days to respond my calls, let alone address any inquiries I had regarding the product or make any attempts to rectify it. They are very useless and reluctant to support their offering or acknowledge fault for the subpar item they sold me. Avoid using Shinnova Solar! Their customer service is much awful than their terrible merchandise. I regret having ever used them and won't do the same error once again. Go with another solar panel supplier who stands behind its products and genuinely offers great service to save yourself time, money, and irritation." Bridgit X.

"I'm really disgusted by their service. The ordering procedure was the first step in a frustratingly long process. My order wasn't handled and verified for several weeks. Also, there were multiple communication hiccups between myself and customer support agents who exhibited a complete lack of knowledge. My shipment of solar panels came with some pieces that I had paid for missing. I called customer care, and they promised to deliver the necessary components; however, that was about two months ago, and I still haven't gotten them. The wait times have been incredibly long every time I've called customer support to ask about this problem, and I've been sent from one agent to the next. I feel that my time and money have been entirely squandered, and it has been a dreadful experience." Hanna H.

"The sales team promised me excellent service, top quality products and a smooth installation process - none of which have materialized. I was charged an exorbitant fee for the solar panels, yet they were delivered late, broken in several places and missing parts that were never replaced. The installation was far from smooth; multiple delays meant that it dragged on for weeks, with my property being left in disarray during this time. It took repeated requests before anyone would come out to finish the job properly. To add insult to injury, customer service has been unhelpful when I've tried to get answers or refunds for all the trouble caused by their incompetence. Avoid Shinnova Solar at all costs - they do not deliver on their promises and will only cause you hassle, frustration and financial loss. I would give them zero stars if I could." Clark B.

"After searching their website for hours, I finally found the number listed under the "contact us" tab, only to be connected to an automated system with no options other than to leave a voicemail. So I left my message but received no response - not even the courtesy of an acknowledgement that they had received it. I then decided to try using the online chat option on their website. Here again, I ran into more trouble as the chat window would not open properly and I was unable to send any messages. At this point, I felt completely frustrated and helpless in trying to resolve my issue. It's beyond me why there is no customer service representative available to help customers in such a manner. What's worse, all the options provided by Shinnova Solar are either automated or broken. How can they claim to provide quality service when their own systems fail them?" Alison K.

"Shinnova Solar is a complete scam! They promised me the lowest price for solar panel installation and then tripled their quote after the initial meeting. It was an outrageous amount for what appeared to be standard services. The sales team blatantly lied about the time it would take, insisting that it could be done in less than a week when realistically it should have taken no more than two days at most. The quality of workmanship was equally deplorable. Even though I paid top dollar, there were still unresolved issues with my system after the installation. Furthermore, Shinnova Solar did not even offer to fix them for free or provide any kind of guarantees on the job they had done. Instead, when I raised these issues, they sent me away with a short reply that they would not be willing to do anything to rectify the situation. I feel completely cheated by Shinnova Solar and I urge everyone in the market for solar panel installation services to avoid them at all costs!" Stefany I.