Simple Solar LLC review

Simple Solar assured me that I would produce enough energy to offset my annual bill to the tune of only the customer service cost. Even after more than a year, my bills haven't gone down, and Simple Solar claims they botched the numbers and failed to provide enough panels. Overall, their customer service is terrible, and I was meant to hear back from the owner and our sales agent about our issue. Finally, after registering a complaint with the BBB, I heard back from them, indicating that their representative missed our backyard trees. Didn't see a forest in the backyard? As a result of this blunder, they have begun chopping down my trees. Customer service at an all-time low! - Marty C.

When it comes to getting the work done, they're fantastic - until they get paid. It's been almost a month after my permission was authorized, and they still haven't sent the package to the power company. They told the BBB that a permit was in the works when it wasn't. On the day I received the passed inspection, they specifically said that the county required further work. My suggestion is to not go there. - Larry K.

Almost three years ago, I had Simple Solar set up new solar panels at two of my residences. I'll take two sets so that my in-laws may have their own. A strong sense of remorse has developed since its installation. Their equipment's quality and dependability is their main problem (mostly the converter). At least twice a year, the system fails in each of the two residences. Since then, we've had to wait at least two weeks for someone to come fix them, and then another week or more for Simple Solar to compensate us for our lost electricity costs during that time—and even that's no guarantee. This occurs twice or thrice annually. While I paid more for my power before installing the panels, I could always count on them. Recent installs are less likely to have troubles, and I've seen that the bulk of these evaluations across several sites come from them. Just give it a couple of months, and you'll see problems arise. Although I applaud efforts to reduce carbon emissions, I believe the solar sector might benefit from standardized tools and a system for keeping current installations in good working order. - Adam P.

Choose Simple Solar if you want endless delays, poor communication, and shoddy service. After signing the contract, we have heard nothing except excuses for the delay in installation. They can't use the it's in engineering" line of defense since I routinely commission engineering drawings. Totally false claims." - Carlos H.

They drilled a hole in the center of our roof so that pipes could be run down inside the home; the result is unsightly; the solar panels are still inaccessible; they refuse to complete the project; they won't answer my queries; and my salesperson promises to leave as soon as he sells the unit. They have not yet chopped the trees, despite the fact that the loan was not meant to become active until after the work was concluded. We lost tens of thousands of dollars because of this sloppy business. - Eric M.