Solar Is Freedom review

We need to replace two microinverters (it happens). The manufacturer sent a replacement, but after a year, they won't set up a time to fix or replace it and won't answer emails or phone calls. I complained to the Better Business Bureau, but they didn't answer that either! DO NOT BUY FROM THIS BUSINESS. If you do, don't say you weren't warned. - Keith B.

This whole thing has been a terrible nightmare! First, I checked out all the great reviews on Google. Jennifer, our saleswoman, was very nice and told us she had no plans to leave this company. This happened in late November. At the time, they had installs planned for February and March. At first, we were very happy about our purchase, but by April, we still weren't on their schedule to have it installed. When we found out that Jennifer was leaving, she reassured us that everything would be taken care of. At the end of May, they finally got our system set up, though not completely. At the end of May, they came out to dig the trench. They didn't come back to do the installation until the following week, and it was another two weeks before they came to fill in the trench. When the trench was dug, the worker who did it hit and broke our drain tile. He said they would fix it. My husband talked to a manager and asked that a picture of the fixed drain tile be taken before the trench was filled back in. They forgot" to take a picture of the fixed drain tile. Now that it's the middle of July, they still haven't come back to finish the installation. They said that they still needed to set up the communication lines and that they would let us know when they would be back out to finish this service. Also, all of the positive Google reviews are there because they pay their customers $500 to write them and get the names and phone numbers of their friends and family for referrals. Very sketchy business!!!" - Marion D.

A very bad group. About a year ago, we were given the offer to have solar batteries put in. We didn't have a lot of bills at the time, but Noel, our representative, told us we wouldn't have to pay anything else. Batteries were put in during the month of August, and since then, sometimes our bills have been even higher than the year before. Since this time, we also have to pay for batteries. Noel said it was our fault that we worked from home and used more electricity because we did. But neither I nor my husband worked from home even for a day. Noel said that the days are short. Ok. The bill for April came. We paid $38.92 last year and $38.64 this year. Plus batteries payment. People think twice about putting in. Noel never picks up the phone when it rings. - Everett F.

I hired Solar is Freedom to put a solar system on a building with apartments. The installation went pretty well and was done about 10 months after the contract was signed. But the monitoring only showed how much electricity was being made. I had a solar system put in when I lived in Florida a few years ago, so I know a lot about monitoring systems. They show graphs and a history of how much power is made and how much power is used. After the system was finished, it only showed how much power was made. This seemed strange to me, and Solar is Freedom told me that the ability to track use would cost extra. Ok, I'm sorry, I didn't understand this at first, so I gave the go-ahead to install what it takes to track both production and use. When it was done, the system seemed to mix the power it made with the power it used on the graph. They tried to fix it, but they don't seem to know what to do. They stopped trying 9 months ago. It's been over a year. I filed a complaint with BBB, but Solar is Freedom still hasn't replied. The most interesting thing is that Enphase, the company that makes and supports the software for monitoring energy production, has a red flag to tell me that the readings are wrong. Talk to your installer about... I talked to them, and they said they didn't know what to do next. Buyer Beware... The systems I had put in place in Florida are working perfectly. - Romeo C.

We put down a deposit and signed a contract on August 22nd, and ever since then, we've had no luck getting in touch with anyone there. Perhaps they are a fake or bankrupt business, but I have my doubts. Right now, all I want is to have my initial payment refunded. Put in an appearance!! - Sebastian K.