Solar Side Up review

I have been unable to contact them for any reason. There is no response to my Google messages or phone calls, and the website is unavailable. After purchasing a home with solar panels installed by this business, we quickly realized we needed to have them serviced. I would probably revise my rating if I heard back from you. - Kyla

Poor attention to customers. Since I was promised that the Solar Side Up (SSU) system would be operational for the pricey summer months, I signed up with them in March. Two months after I signed the contract, at the end of May, the system was finally installed. This was after a period of radio quiet lasting many weeks. As a result of SSU's failed handoff to Xcel, I was unable to access my system again until early August. Because of this unexpected delay, I was responsible for paying the whole power bill for the months of June and July (about $350). I expected SSU would gladly reimburse me for the missed deadlines to set things right, given that this was presumably a very typical occurrence and the amount sought was less than 2% of the amount I paid. Unfortunately, SSU took no responsibility and merely informed me that accidents like this can happen." You should go elsewhere for a firm that cares about its clientele." - Jake

I have been employed by this sham firm for almost two years. In the Denver region, you may find me working as a general contractor. I have tried to give Michael and Jeff the benefit of the doubt countless times, despite my belief that Michael is a little slow and that Jeff is the most greedy guy I have never encountered. Michael lacks self-assurance, so he does what Jeff asks and says just what Jeff wants to hear. Unfortunately, Jeff's pathetic ego causes him to believe it all. They have utterly overpromised and offered false hope on two separate instances. They put in a bid for a contract without having the required certifications or experience to handle the removal and replacement of PV solar panels. They hurried to get the task done so they could retain the profit, but they did not have enough workers to get it done well. After three weeks, they realized they were wrong and sent me to a legitimate business that could do the job correctly. They delayed a different work by three months by making up damage to the solar panels and then demanding payment from the insurance company. The insurance company made repeated objections, but Jeff and his lackey Michael persisted with their amateur report," which was always wrongly dismissed. Their sloppy work and inability to keep me in the loop ultimately cost me the whole project. They first agreed to repay some of the deposit for unfinished work but are now refusing to do so. Keep your distance from these imperialist, selfish, stupid kooks. They do not know what they are doing at all. These nerds are typical of the solar energy enterprises that have sprung up in recent years. Solar Side Up is a classic example of a firm that seeks to capitalize on homeowners' evolving needs but completely misses the mark. This is a terrible and pitiful state of affairs." - Aaron

I had a conversation with Michael and gave them another go, but their service manager told me they are only interested in new installations. I have multiple broken panels and, sadly, rat damage. When I inquired about the cost of fixing the damage to the wiring caused by the rats, I was told it would be in the thousands. To top it all off, they flat-out refused to assist with the insurance. So, if you are already a customer, prepare to be abandoned. All they want to do is put in new infrastructure. Geoff, the manager of service, has little aptitude for interacting with clients. As well as being really impolite. He will bring up the fact that they lose money on service and that he despises doing it. Unfortunately, everything eventually breaks, and they have no intention of fixing it. It is not something I would suggest. All they did right was warn me to turn it off since the exposed wires may start a fire. - Barry

"The system is up and running, and the timeliness with which it was completed earned it a clean bill of health from the inspectors. After the installation, they failed miserably; they took six weeks to process my paperwork and did nothing to quickly connect me to Xcel. I followed up with them a few times and received brief emails with updates, but they still have not admitted that they just forgot to use xcel to complete the task. Our advice is to get a Tesla, even if their customer service is terrible. You may as well go with the lowest option, Tesla, if you are going to receive poor service after the sale." - Steve