Solar Solution review

"At first, they sent a man who was both pleasant and responsive. Once you sign the contract, everything changes. After that, everything was a hassle: they'd set up an installation date, then cancel it the day of or the day before. They repeated the action twice. In addition, it wasn't too difficult of a task for them to arrange with my roofer. However, my roofer was ignored and never contacted. They were unable to communicate effectively after the installation. They instructed me to get in touch with PEPCO about switching over the meter, but PEPCO replied via email that the Solar Solution first needed to complete some paperwork. Poor communication, yet again. There are other solar energy providers out there; please don't go with them. I don't get the rave evaluations they seem to get; maybe they were great before they were too busy to properly handle the business. They are unable to effectively convey information to the client, to one another, or to outside contractors." - Richard C.

"It was a nightmare trying to get these folks to come take the panels off our roof. We informed them that we were selling and requested that they take the machinery with them. Our agreement with them included a clause allowing us to have the system uninstalled prior to a sale. Their representative failed to respond to our requests, lied to us about the terms of our contract, and disregarded the NEW owners' objections to keeping the solar panels. It seemed like we were pounding our heads against a brick wall with all the calls and emails we and the new owners made. It took over a month to finally have a date set for the contractor to remove the system. Then, just recently, one of their employees called me. After the system was taken down, someone apparently misplaced it. It's no longer an issue for me, thank goodness." - Ivan D.

"Even after a year, it's still a terrifying thought. I'm sitting here in the dark after a storm since they unplugged my generator two months ago to "complete installation" and then vanished. It's been a year of noncommittal and broken promises. My legal bills are quickly approaching the price of solar panels.." - Alan E.

"A couple of years ago, we decided to have solar panels placed on our roof. In general, the service received by customers was quite poor. The problem arose when our next-door neighbors said they would be doing roofing repairs that would have an effect on the flashing. The salesman was insensitive to the neighbor's worries, simply suggesting, "you can pay us to move it if you need to." Solar Solution remedied the problem quickly, however they should have known about the height issue before we were cited by historic preservation. I have recently been unable to even receive a response from the firm after inquiring about the steps necessary to sell our home and transfer ownership. They offer a $500 referral money if we tell our friends about them and those people wind up purchasing panels, but I wouldn't suggest them in good faith to anybody I know. You can acquire solar panels from them, and they'll be installed properly, but beyond that, they don't provide much in the way of customer support or help. You should search elsewhere, in my opinion." - Mark J.

"Solar Solution is perfect for you if you prefer working with businesses over the phone rather than in person. It would seem that they would rather make a whole sale than a partial one. We were planning to settle with any old system, but it seemed like they had no interest in doing business. They complained that there wasn't enough room on the roof to cover the whole block, but they clearly haven't seen our four accessory buildings. Sadly, I think they were too busy to help me, so I'll have to search elsewhere. Worst customer service imaginable." - Paul T.