Solar Solution review

Positive Reviews:

• Solar Solution is recognized as the #1 solar installer in the District, having installed more than 60% of PV systems. Their professionalism and extensive experience set them apart from competitors.
• Customers appreciate Solar Solution’s attention to detail and excellent customer service. They work directly with homeowners and businesses, answering questions and addressing concerns throughout the process.
• The installation process is smooth, quick, and results in high-quality solar panels. Customers report that the panels reliably produce the predicted amount of power.
• Being a local certified CBE (Certified Business Enterprise) firm in the District of Columbia, Solar Solution understands the unique challenges of DC contracting and has the process down to a science.

Negative Reviews:

• Some customers have experienced poor communication with Solar Solution. Appointments were canceled without sufficient notice, and communication after installation was lacking. For example, they failed to coordinate with other contractors and provided unclear instructions regarding meter changes.
• A few customers mentioned having three different project managers during their solar installation, which led to confusion and delays.
• Solar Solution took around four months from installation to getting the system up and running, which frustrated some customers.

Positive Reviews:

• Solar Solution is praised for helping customers understand the benefits of solar beyond reducing electric bills.
• The company offers competitive pricing and is willing to take on any job, no matter the size.
• Customers appreciate the company’s prompt responses to questions and efficient scheduling of inspections/installations.
• Many customers have reported seeing a reduction in their monthly electricity bills.

Negative Reviews:

• Some customers have reported poor communication after signing the contract.
• There have been instances of last-minute cancellations of scheduled installations.
• A few customers have complained about the company not cleaning up debris after installation.
• Some customers have reported that the installed system was different from what they had agreed upon.

Positive Reviews:

• Solar Solution is praised for its attention to detail and excellent customer service.
• The company is commended for its professionalism and experience.
• Customers appreciate the company’s prompt responses to questions and efficient scheduling of inspections/installations.
• Many customers have reported seeing a reduction in their monthly electricity bills.

Negative Reviews:

• Some customers have reported poor communication after signing the contract.
• There have been instances of last-minute cancellations of scheduled installations.
• A few customers have complained about the company not cleaning up debris after installation.
• Some customers have reported that the installed system was different from what they had agreed upon.

Positive Reviews:

• Solar Solution handles the entire solar installation process with ease, keeping customers informed throughout. They are praised for helping customers understand the benefits of solar beyond reducing electric bills. The company offers competitive pricing and is willing to take on any job, regardless of size.
• Customers appreciate the friendliness and informative approach of Solar Solution. The fact that free solar is a reality has left some customers pleasantly surprised.
• The team at Solar Solution delivers as promised, without pressuring customers into decisions that aren’t right for them or their homes. They make the process easy and respond promptly to questions and scheduling needs.

Negative Reviews:

• Some customers have faced issues with installation. For instance, one customer reported that the company installed a different system and design than what was agreed upon, leaving debris in their yard and not responding to complaints. This lack of responsiveness and disregard for the agreed-upon contract led to dissatisfaction.
• Another negative aspect mentioned is that the company covered a skylight, left debris, and did not honor the contract. The customer plans to file a complaint with the city and BBB due to the disrespectful treatment and failure to find a solution that works for both parties.

Positive Reviews:

• Customers appreciate the company’s commitment to customer service.
• The team is perceived as a genuine resource to the community.
• Customers have praised the prompt problem-solving and repairs.
• The company has been commended for its competent and reliable support.

Negative Reviews:

• Some customers have reported that the company does not return calls.
• There have been complaints about the unit not being operational and the company not responding.
• Some customers have had bad experiences with the installation of a generator.
• There have been issues with the owner’s judgement.

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Expert Choice

Solar Solution is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 2007 and a commitment to not using subcontractors, Solar Solution offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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