Solar Titan USA (Out of business) review

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"In a word, it's unreliable. The construction began in December of 2020, but it wasn't completed until May 2021. Seven scheduled meetings were skipped, and just three were rescheduled. Backup power wasn't as advertised; it was just for four minor circuits instead of the whole home. I refused a loan and was told to pay in full upon receipt of my first bill. They're now attempting to add interest to the bill I just paid. Like the other guy, I paid it off before it was done." - Ravi T.

"We were visited by a salesperson and her trainee for 4 hours. A contract was signed and funding was awaited. After 12 days of calls to find out what was taking so long, Solar Titan finally said that they didn't know what was going on, but that it needed to travel through each tier of command before they could get back to the customer. A call from headquarters 4 hours later informed me that someone had canceled our loan. We didn't call it off. When Solar Titan asked whether I had called the contract's financing firm, I said that I had no way of doing so since I did not have contact information. I was able to track down contact information, and it turns out that the company's. After waiting on hold for 50 minutes, the representative stated they were busy and someone would call me back." - Scott F.

"The way you deal with your customers is awful. In September, I had you install solar panels on my roof, and you still haven't completed your end of the bargain by having them inspected and having a meter put in. If you give them money, they won't do anything for you. They are completely unhelpful. I can't believe you people!!!" - Jovan D.

"Not at all suggested. Even if you haven't yet begun the project, the cancellation fee is 30% even if you later change your mind. Make contact with them to finalize the deal. You should expect a visit from the agent after urging him to contact you once he is ready to end his contract with the company. Titan Soler's ((manager)) will then insist that I wasn't present throughout our chat. Don't put any stock in the agent's assurances.The broker is leaving again. They are just interested in getting their hands on the financing company's money." - Richard C.

"When they assured me they'd pay my whole power bill, I politely declined. I have sobbed uncontrollably because I have no idea how I will provide for my children this Christmas. For the last four months, I have sent out $4,000 to the loan business to cover my monthly power payment of $400 plus an extra $250. In return, they have deducted nearly $1,200 in interest at 0.06%. I've been paying 9 per day in interest and have saved $23.00 on my electric bills as a result, but now I can't reach anyone at the company; when I first called, the technician who came out said he'd have someone from the company call me, but it's been a month and I've heard nothing. I know this is fraud and the contract they are not holding up their end but finance company is different and they don't care; they will get their money regardless." - Natalie R.

"The product's quality and the simplicity of the installation exceeded my expectations. The electrician and the roofer had to fight harsh weather, but they both worked tirelessly to finish the job. The installed equipment is large, and all registration and certification documentation have been given on schedule with thorough descriptions of their intended usage. The system's management app is top-notch, and it's easy to check in on the power generation at any time and see how it's doing." - Eric F.

"From scaffolding to final installation, the whole project took just 10 days and went off without a hitch. Each contractor kept us informed on developments, and their workers were polite and helpful. The installation crew was helpful in determining where to put the diverter and the batteries, which meant less mess and fewer wires. A sleek, unobtrusive design is ideal for solar panels. I have nothing but praise for Solar Titan USA." - Joshua L.

"Ronald arrived promptly. Instantly established his friendliness and introduced himself. Our chat went extremely well; he was a wealth of information. He clearly believes in the quality of his offering. My questions were all thoroughly addressed by him. When he wasn't sure how to answer a certain question, he quickly contacted his boss, and we received an instant response with the solution. Several things occurred in my personal life between the time I scheduled the appointment and the day of the session, making it quite difficult for me to commit to anything at that time. When he came, I told him I wasn't ready to make a choice but that I did want more information, and he was really helpful and didn't treat me any differently because of my lack of a decision on the spot. He worked as hard and as respectfully with me as he would have with anybody who really signed today. Provided a comprehensive breakdown of the figures. He went back to my real power bill to show me the faults whenever I was puzzled. So, that clarified everything." - Gregory M.

"On time, the technician provided me with one of the most pleasant, stress-free consultations I've ever had. There was no pressure to buy, simply a straightforward discussion of the relevant information. The business wasted little time in getting to work on the installation, permits, insurance, and HOA notifications. They took care of everything else, and all I had to do was sign a few documents and send an email. Solar Titan is an excellent choice." - Justin C.

"I just had the system built, but I'm still using conventional energy for the time being. I missed both of the technicians' calls that were scheduled 50 and 40 minutes in advance. The panel plans were drawn on my neighbor's roof, not mine, and our roofs are built differently. Customer service has been excellent, but the organization might need to improve in other areas, such as engineering and installation." - Brandon D.

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