SolarQuest review

"DO NOT RECOMMEND Our real estate agent told us about solar quest, which led us to do business with them. She had used them before, so we thought she knew what was best. Alex and Jesse told us an amazing tale. They told us they would give us the best service, and Jesse said that most of his clients send him Christmas cards every year. The solar panels were supposed to be set up in less than a week. Part of the job was to move solar panels that heat the pool, which they assured me was something they had done before. We kept hearing reasons why they couldn't come to work every day (emergency dental appointments, family visiting from deployment, employees volunteering with floods in Texas, sick relatives...). They came up with all kinds of reasons. In the end, it took 2 1/2 weeks to finish the job. They told me that my electrical panel needed to be replaced and upgraded, which would cost $2000. I agreed to this. After the project was done, things started going wrong. First, the solar system that heats my pool started to leak. This was the system that Solar Quest had moved, and we hadn't had any problems with it until the day it was moved. After they came to look at it, it took them about a week and a half to fix it. Then we saw that the solar panels for the pool were coming off the roof. When I called them back, they blamed the people who put in the solar heating system for the pool. They told me to get in touch with them, so I did. When the pool solar company came to check out the system, they found that it had been severely damaged (see pics). Solar Quest tried to hide the damage by spray painting the broken roof tiles and brackets to match our roof. When Solar Quest moved the pool system, to our disappointment, the warranty was no longer valid. The pool solar company told us to file a claim against Solar Quest and even offered to give us a written statement and pictures to back up our claim in court. I ended up paying $1,200 to solar quest to fix the damage they caused because it was cheaper than going with the original pool solar company. Alex said bad things about the pool solar company and its owner every chance he got during this deal. 2 weeks ago (9 months after I chose the WRONG solar company) I was having some electric work done in my house when the electrician cut into the drywall to run some wire into the electrical panel that Solar Quest had installed when they noticed exposed spliced wires in our drywall (not in a junction box). This is a very big fire risk. I sent Solar Quest the pictures. Once again, they gave me the runaround. It's been two weeks, and they haven't come to the house or offered to fix their mistake. Please don't let this company trick you. I wish we hadn't asked our real estate agent for advice on a solar company." - Victor W.

"Our Solar Quest disputes are: 1) Sales force, Joel kept talking about his animated cartoon book that would make him rich. Requested. 2) We had to sign up for Angie's list immediately? compensated $35. 3) We never received a charge breakdown. 4) Eric informed us that we would roll out financing into another account if we failed to meet our contract. Dana (ofc Mgr) evaded our request. 5) We requested a bill adjustment because we saved nothing on electric bills in 2014. (See attached email below). It cost us more, we were lied to, and we had to review all our systems. 6) Patrick (installer) inspected all our jobs on Monday, January 19. We should seek compensation since he found no fault. 7) We also complain about the "bosses" because they don't care about customers. 8) We gave them enough time to find alternative financing (please see dates in email correspondence). We'll pay $1200 in interest because our check won't clear by 24 January. 9) We want a full investment refund. Why spend money on energy-efficient home upgrades if they don't work? They breached the contract." - Peter T.

"After a few months of having the system in place, I noticed that I was actually spending more on my utility bills than before. After calling, I was told to wait until the summer months to see the difference. However, my bills continued to rise even after that time passed. They dispatched a technician to check the setup. They made sure everything was set up properly. They suggested I contact FL Power & Light about the meter, and after sending someone out to look at it, I found out everything was fine. This company has suddenly become unresponsive to my calls. When I contacted the loan provider, they said there was nothing they could do to help." - Richard A.

"A common interaction with customer service that I hope to avoid in the future by employing AL. Around the 26th of February, I called the company to schedule a visit from a technician to fix the solar panels on my pool's roof, which had been leaking. Next day, the technician called to confirm that everything was fine, and I never heard from him again. On the following Wednesday or Thursday, I called the business again to arrange for the repair, and once again received the same "yes," "anytime, next week - okay, I'll get back to you." No further contact with him was ever made." - Oscar M.

"SolarQuest, which is next door, came over to talk to my wife and I about their product. It made sense, but I wasn't going to sign without reading the fine print. When I didn't sign, the salesperson got angry and walked away. In any case, I learned about a "balloon payment" halfway through the contract (which they did not disclose). These scumbags are very unethical, so stay away from them at all costs." - Lukas O.