Southern Energy Management review

Positive Criteria:

• Cost-Effective Solar Installation: Customers praised Southern Energy Management (SEM) for being straightforward, methodical, and low-pressure during the solar system installation process. They appreciated competitive pricing and efficient project management, including handling permits and inspections.
• Quality Output: Customers are pleased with the solar system’s performance, watching the sun power their homes and even push excess electricity to the grid.

Negative Criteria:

• Lack of Support for Water Heating Component: One customer reported issues with the water heating part of their system, which stopped working. They expressed dissatisfaction with the lack of support from SEM and difficulty in getting service.

Positive Criteria:

• Installation Quality: Customers generally rate the installation quality highly, with an average of 4.6 out of 5.
• After Sales Support: Southern Solar receives positive feedback for their post-installation support, with an average rating of 4.4 out of 5.
• Quick Service: Some customers appreciate the quick turnaround time, receiving their solar panels within a week.

Negative Criteria:

• Sales Process: A few customers express dissatisfaction with the sales process, giving it an average rating of 4.4 out of 5.
• Price as Quoted: While most customers find the quoted price reasonable, there are a couple of instances where it fell short of expectations.
• Unpleasant Customer Service: Some customers report unpleasant experiences when contacting the company by phone, preferring email communication instead.
• Interconnection Delays: A customer mentions waiting for interconnection with their power company, which hasn’t been resolved to their satisfaction.

Positive Criteria:

• Excellent Customer Service: Customers appreciate the seamless switching process and excellent customer service. One reviewer from Scotland found the transition easy and is glad to be with Southern Energy.
• Quick Installation: Some customers report receiving their solar panels within a week, highlighting the company’s efficiency.

Negative Criteria:

• Sales Process: A few customers express dissatisfaction with the sales process, giving it an average rating.
• Price as Quoted: While most customers find the quoted price reasonable, there are instances where it fell short of expectations.
• Unpleasant Customer Service: Some customers report unpleasant experiences when contacting the company by phone, preferring email communication instead.
• Interconnection Delays: A customer mentions waiting for interconnection with their power company, which hasn’t been resolved to their satisfaction.

Positive Criteria:

• Excellent Customer Service: Customers appreciate the seamless switching process and excellent customer service. One reviewer from Scotland found the transition easy and is glad to be with Southern Energy.

Negative Criteria:

• Sales Process: A few customers express dissatisfaction with the sales process, giving it an average rating.
• Price as Quoted: While most customers find the quoted price reasonable, there are instances where it fell short of expectations.
• Unpleasant Customer Service: Some customers report unpleasant experiences when contacting the company by phone, preferring email communication instead.
• Interconnection Delays: A customer mentions waiting for interconnection with their power company, which hasn’t been resolved to their satisfaction.

Positive Criteria:

• Immense Opportunity: Some employees appreciate the opportunity for growth and the acquisition of transferable skills during their employment. The field and office workload provides a chance to learn and develop.
• Independent Work Environment: Field workers mention that they are not micromanaged, allowing them to work independently and make decisions.

Negative Criteria:

• Isolation and Stress: Field workers report feeling isolated and unsupported. They are expected to complete multiple jobs daily, regardless of adverse conditions or unreasonable circumstances. The lack of support during challenging situations is a significant concern.
• Culture and Promotion: The company’s culture is described as brainwashing, with an emphasis on being part of a world-changing team. However, some employees feel that promotions and opportunities are biased, favoring select favorites. Inexperienced workers are promoted, leading to frustration among experienced staff.

Positive Criteria:

• Professionalism: Some customers appreciate the professionalism and experience of local professionals associated with Southern Energy. The work quality reflects their expertise.

Negative Criteria:

• Contract Issues: A customer shares frustration regarding contract renewal and cancellation. They were auto-renewed despite wanting to cancel, leading to financial obligations.
• Lead Quality: Another reviewer mentions receiving fake leads repeatedly, which affected their overall experience.

Positive Aspects:

• Excellent Customer Service: Some customers have praised the company’s customer service, finding the switching process easy and efficient.
• Verified Reviews: Southern Energy Homes has a 4.7-star rating with 46 reviews, which indicates a positive overall experience for many buyers.

Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Southern Energy Management is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Southern Energy Management stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

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