Multi-Location Company.
StraightUp Solar Overview
Expert Score: 4.6/5
Founded in: 2005
Service Areas: MO, IL
Services they provide: Solar Photovoltaic (PV) Installation, Residential and Commercial Services, Maintenance and Operations, Battery Storage Solutions, Electric Vehicle Charging Stations
Certifications & Licences: Electrical Contractor, General Contractor
StraightUp Solar, established in 2005, has been an active participant in the solar industry, providing services across 2 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: StraightUp Solar’s Offerings
Customer Experience: With an average rating of 4.6, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Solar Photovoltaic (PV) Installation, Residential and Commercial Services, Maintenance and Operations, Battery Storage Solutions, Electric Vehicle Charging Stations.
Online Presence and Engagement: Their website attracts 7430 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across MO, IL, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as Electrical Contractor, General Contractor, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering StraightUp Solar for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
StraightUp Solar Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 3 | 4.5 |
| solarreviews.com | 55 | 4.56 |
| yelp.com | 12 | 2.8 |
| bbb.org | 15 | 4.7 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 23 | 4.3 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 18 | 4.6 |
| birdeye.com | 103 | 4.7 |
| Google reviews | 59 | 4.9 |
| Expert Score | 4.6 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
StraightUp Solar Reviews
| Company Website | straightupsolar.com |
| Year Founded | 2005 |
| Areas Served | MO, IL |
| Services Offered | Solar Photovoltaic (PV) Installation, Residential and Commercial Services, Maintenance and Operations, Battery Storage Solutions, Electric Vehicle Charging Stations |
| Roofing service | – |
| Tesla energy equipment installation | yes |
| Panel Options | SPAN |
| Battery Installations | Tesla Powerwall, Enphase IQ Battery |
| Certifications | Electrical Contractor, General Contractor |
| Military discounts | – |
| Solar system leases service | yes |
| Expands dealership network | – |
| Delegates installation to subcontractors | – |
| BBB Rating | A+ |
| Warranty | 25-year production warranty, 10-year production guarantee |
StraightUp Solar Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 15,845 | 1 | 99 | 0.23 | 11.14% | 88.86% | – | – | – | – |
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StraightUp Solar Social Media
What do Customers Say about the StraightUp Solar?
Positive Reviews:
- Customers appreciate StraightUp Solar for their comprehensive service, which includes purchase, preparation, and placement of the solar array.
- Also customers value the company’s commitment to servicing the system, offering a 10-year workmanship warranty, a 10-year production guarantee, and 10–25 year product warranties.
- The company’s local ownership and operation, with 15 years of experience installing solar in Missouri and Illinois, is also praised.
Negative Reviews:
- There were complaints about the project being overdue, with changes being made to the contract after the install date.
- Customers also reported having to involve multiple people and managers to resolve issues.
Positive Reviews:
- Customers have praised StraightUp Solar for their professionalism and quality of service.
- One customer mentioned that they were completely satisfied with the service and would recommend the company 100%.
- Another customer shared that working with StraightUp Solar was a great experience and they would recommend the company to anyone interested in going solar.
Negative Reviews:
- Some customers have expressed concerns about hidden costs.
- One customer was presented with a $3500 added cost for 3-9 foot piers in concrete for their ground mount array only after having paid over half of the $25,000 cost.
Positive Reviews:
- The customers appreciated the company’s educational seminars, personalized service, and the care taken during the installation process.
- The team was respectful of the customer’s property and ensured that the customer understood each step of the process.
- Post-installation support was also commended, with specific mention of the helpfulness and patience of Matt and Valerie.
Negative Reviews:
- The customers felt that they were treated rudely and accused of stealing electricity.
- Also, customers pointed out the lack of clear signage indicating that the charging station was for employees only and criticized the company for listing the station on a public app without such clarification.
Positive Reviews:
- Customers appreciated the company’s thoroughness from initial design and cost analysis through installation.
- The installations were described as clean and aesthetically pleasing.
- Customers also highlighted the importance of having a company like StraightUp Solar to support the product after installation.
Negative Reviews:
- A customer reported that StraightUp Solar refused to service their system, which was not originally purchased from them, even though they were an authorized service center.
- The customer felt that the company was not standing behind its work and was not honoring the warranty.
Positive Reviews:
- Customers appreciate StraightUp Solar’s commitment to valuing employees and the community.
- The management is praised for its continual learning and improvement.
- The company’s culture of transparency and support is also highlighted.
- Employees appreciate the open and diverse work culture, good work-life balance, and the emphasis on respect and community.
Negative Reviews:
- The main concern raised by customers is the company’s struggle to manage rapid growth.
- This has led to some growing pains, but the company is actively working to address these issues.
Positive Reviews:
- One customer mentioned that everything went as planned and scheduled, and everyone was very professional and easy to work with.
- Another customer highlighted that their solar energy system has been working to perfection since it was installed.
Negative Reviews:
- One customer expressed dissatisfaction with the company’s responsiveness after payment was made and they had questions.
- Another customer mentioned that the nearly $60K system they were told about is not what was delivered or even capable of powering more than a handful of circuits.
Positive Reviews:
- Customers appreciate the company’s comprehensive services, from design to build to maintenance.
- Customers have praised StraightUp Solar for handling issues well and ensuring the successful installation of panels and batteries.
Negative Reviews:
- Some customers have reported issues with the project management team.
- There were instances where the installation was delayed beyond the contract date, and attempts were made to change the contract to exclude the installation costs.
Positive Aspects:
- Customers appreciate the company’s diligence in following up on projects, even spotting and fixing issues without being prompted.
- The installation team is commended for their communication, responsiveness, kindness, and cleanliness.
- The company is also recognized for valuing its customers.
Negative Aspects:
- Some customers experienced lengthy delays between contracting the project and its installation.
Summarizing:
Do we recommend StraightUp Solar services?
Expert Choice
StraightUp Solar is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 2 states. With a foundation dating back to 2005 and a commitment to not using subcontractors, StraightUp Solar offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
Learn more: How We Classify Solar Installers: What Matters Most?
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