Sun Services USA review

Positive Reviews:

• Customers praised the company for its excellent installation experience.
• The company’s technicians were described as clean cut and well mannered.
• Customers appreciated the use of top quality tools and equipment.
• The company was commended for keeping customers informed of their progress.

Positive Reviews:

• Customers appreciated the professional and honest approach of the sales team.
• The installation process was praised for its smoothness and the quality of work.
• Technicians were described as well-mannered and used top-quality tools.
• Customers were kept informed about the progress, which they found helpful.

Negative Reviews:

• Some customers had a negative experience with the installation, describing it as a disaster.
• There were complaints about the company using an AI bot to make multiple calls a day.
• Some customers reported issues with getting their money back after the installation could not be completed.

Positive Reviews:

• Customers appreciated the professionalism of the sales team and technicians. They were impressed with the quality of tools and equipment used.
• The company’s representative, Sasha, was praised for her assistance in resolving major issues and providing insights on managing the solar system.
• Caleb, another representative, was commended for his efforts in resolving underlying issues and his install crew was highly recommended.

Negative Reviews:

• Some customers expressed dissatisfaction with the level of customer service, follow-up, and availability.
• There were complaints about the solar system not working for months from the day of installation, and the company’s response to these issues was deemed unsatisfactory. Some customers felt they were scammed and warned others against using the company.

Positive Reviews:

• Customers appreciate Sun Services USA for their professionalism and timely installation of solar panels.
• Some reviewers mention friendly staff and excellent customer service during the entire process.
• High-quality solar panels and efficient energy production are also highlighted by satisfied customers.

Negative Reviews:

• A few customers express dissatisfaction with communication issues, such as delays in responding to inquiries.
• Some negative reviews mention installation problems, including improperly placed panels or wiring issues.
• A couple of customers report billing discrepancies or contractual disagreements.

Positive Reviews:

• The company is committed to providing high-quality solar energy solutions.
• The management is well-structured and problems are typically handled quickly.
• The company has a family-owned vibe, which contributes to good morale.
• The company is seen as a great place to work, with a focus on quality and customer service.

Negative Reviews:

• Some employees have reported that management can be a bit micromanaging.
• The days can be quite long, especially if you’re involved with the service department.
• There have been reports of incorrect paychecks, requiring employees to double-check their work every 2 weeks.

Positive Reviews:

• Many customers appreciate the professional installation services provided by Sun Services USA. The company ensures that solar panels are installed correctly and efficiently.
• Customers have praised the friendly and knowledgeable staff at Sun Services USA. They find the team approachable and willing to address any questions or concerns.
• Several reviews highlight the use of high-quality solar panels and equipment. Customers appreciate the reliability and performance of the solar systems installed by Sun Services USA.
• Customers have reported that Sun Services USA completes installations within the promised timeframe. Punctuality is valued by those who have used their services.

Negative Reviews:

• Some customers mention communication challenges with Sun Services USA. Delays in responding to inquiries or lack of clear communication have been reported.
• A few reviews express dissatisfaction with post-installation support. Customers have encountered difficulties when seeking assistance after the installation process.
• A handful of negative reviews relate to billing and payment issues. Some customers mention discrepancies or delays in billing processes.
• While most installations go smoothly, a couple of reviews mention minor hiccups during the installation process. These include issues with wiring or panel placement.

Positive Reviews:

• Professional and did not over promise.
• Technicians were clean cut and well mannered.
• Impressed with the quality of tools and equipment used.
• Installation looks and works great.

Negative Reviews:

• Installation was a disaster.
• Company is using AI to make multiple calls.
• Difficulty in getting transferred to a person.
• Refusal to refund money after unsuccessful installation.

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Trusted Provider

Recognized as a Trusted Provider, Sun Services USA has a widespread influence in 1 state, with its inception in 2016. This installer is renowned for direct installation services and maintains our expert rating of 4.3, reflecting robust customer trust and satisfaction. Although information on their referral programs may be limited, they maintain a simple and user-friendly website, signaling a reputable option for those seeking reliable solar services backed by positive local feedback and a solid operational history.

Learn more: How We Classify Solar Installers: What Matters Most?

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