Multi-Location Company.
Sun Services USA Overview
Expert Score: 4.3/5
Founded in: 2016
Sun Services USA, established in 2016, has been an active participant in the solar industry, providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Sun Services USA’s Offerings
Customer Experience: With an average rating of 4.3, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Residential Solar Solutions: They offer solar energy solutions tailored to the specific needs of individual customers. Commercial Solar Solutions: They provide solar systems for businesses, helping them transition to sustainable energy. Solar Installation: They handle everything from start to finish, including site survey, engineering, utility applications, and installation. Ongoing Maintenance: They provide support at every stage of the process, beginning with consultation and design and continuing through installation and ongoing maintenance. Solar Loan Calculator: They offer a solar loan calculator to help customers understand the financial investment involved in switching to solar power. Energy Monitoring Systems: They also provide several energy monitoring systems. Hybrid Solar Systems: Sun Services USA provides hybrid solar systems.
Online Presence and Engagement: Their website attracts 1005 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across AZ, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as BBB, and maintains a BBB rating of A-, reflecting their industry compliance and service quality.
Whether you’re considering Sun Services USA for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Sun Services USA Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 9 | 5.0 |
| solarreviews.com | 42 | 3.9 |
| yelp.com | 27 | 3.8 |
| bbb.org | 11 | 3.6 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 6 | 4.5 |
| trustpilot.com | No reviews | No reviews |
| angi.com | No reviews | No reviews |
| birdeye.com | 121 | 4.5 |
| Google reviews | 110 | 4.5 |
| Expert Score | 4.3 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Sun Services USA Reviews
| Company Website | sunservicesusa.com |
| Year Founded | 2016 |
| Areas Served | AZ |
| Services Offered | Residential Solar Solutions: They offer solar energy solutions tailored to the specific needs of individual customers. Commercial Solar Solutions: They provide solar systems for businesses, helping them transition to sustainable energy. Solar Installation: They handle everything from start to finish, including site survey, engineering, utility applications, and installation. Ongoing Maintenance: They provide support at every stage of the process, beginning with consultation and design and continuing through installation and ongoing maintenance. Solar Loan Calculator: They offer a solar loan calculator to help customers understand the financial investment involved in switching to solar power. Energy Monitoring Systems: They also provide several energy monitoring systems. Hybrid Solar Systems: Sun Services USA provides hybrid solar systems. |
| Roofing service | – |
| Panel Options | QCells, Silfab, Aptos Solar. |
| Battery Installations | Enphase Energy. |
| Certifications | BBB |
| Solar system leases service | – |
| Expands dealership network | yes |
| BBB Rating | A- |
| Warranty | 20-year – Workmanship Warranty, 30-year – Solar Module Manufacturer Warranty. |
Sun Services USA Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 1,005 | 1 | 0 | 0.43 | 40.90% | 39.21% | 0.86% | 12.23% | 0.20% | 5.77% |
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What do Customers Say about the Sun Services USA?
energysage.com
Positive Reviews:
- Customers praised the company for its excellent installation experience.
- The company’s technicians were described as clean cut and well mannered.
- Customers appreciated the use of top quality tools and equipment.
- The company was commended for keeping customers informed of their progress.
solarreviews.com
Positive Reviews:
- Customers appreciated the professional and honest approach of the sales team.
- The installation process was praised for its smoothness and the quality of work.
- Technicians were described as well-mannered and used top-quality tools.
- Customers were kept informed about the progress, which they found helpful.
Negative Reviews:
- Some customers had a negative experience with the installation, describing it as a disaster.
- There were complaints about the company using an AI bot to make multiple calls a day.
- Some customers reported issues with getting their money back after the installation could not be completed.
yelp.com
Positive Reviews:
- Customers appreciated the professionalism of the sales team and technicians. They were impressed with the quality of tools and equipment used.
- The company’s representative, Sasha, was praised for her assistance in resolving major issues and providing insights on managing the solar system.
- Caleb, another representative, was commended for his efforts in resolving underlying issues and his install crew was highly recommended.
Negative Reviews:
- Some customers expressed dissatisfaction with the level of customer service, follow-up, and availability.
- There were complaints about the solar system not working for months from the day of installation, and the company’s response to these issues was deemed unsatisfactory. Some customers felt they were scammed and warned others against using the company.
bbb.org
Positive Reviews:
- Customers appreciate Sun Services USA for their professionalism and timely installation of solar panels.
- Some reviewers mention friendly staff and excellent customer service during the entire process.
- High-quality solar panels and efficient energy production are also highlighted by satisfied customers.
Negative Reviews:
- A few customers express dissatisfaction with communication issues, such as delays in responding to inquiries.
- Some negative reviews mention installation problems, including improperly placed panels or wiring issues.
- A couple of customers report billing discrepancies or contractual disagreements.
indeed.com
Positive Reviews:
- The company is committed to providing high-quality solar energy solutions.
- The management is well-structured and problems are typically handled quickly.
- The company has a family-owned vibe, which contributes to good morale.
- The company is seen as a great place to work, with a focus on quality and customer service.
Negative Reviews:
- Some employees have reported that management can be a bit micromanaging.
- The days can be quite long, especially if you’re involved with the service department.
- There have been reports of incorrect paychecks, requiring employees to double-check their work every 2 weeks.
birdeye.com
Positive Reviews:
- Many customers appreciate the professional installation services provided by Sun Services USA. The company ensures that solar panels are installed correctly and efficiently.
- Customers have praised the friendly and knowledgeable staff at Sun Services USA. They find the team approachable and willing to address any questions or concerns.
- Several reviews highlight the use of high-quality solar panels and equipment. Customers appreciate the reliability and performance of the solar systems installed by Sun Services USA.
- Customers have reported that Sun Services USA completes installations within the promised timeframe. Punctuality is valued by those who have used their services.
Negative Reviews:
- Some customers mention communication challenges with Sun Services USA. Delays in responding to inquiries or lack of clear communication have been reported.
- A few reviews express dissatisfaction with post-installation support. Customers have encountered difficulties when seeking assistance after the installation process.
- A handful of negative reviews relate to billing and payment issues. Some customers mention discrepancies or delays in billing processes.
- While most installations go smoothly, a couple of reviews mention minor hiccups during the installation process. These include issues with wiring or panel placement.
Google Reviews
Positive Reviews:
- Professional and did not over promise.
- Technicians were clean cut and well mannered.
- Impressed with the quality of tools and equipment used.
- Installation looks and works great.
Negative Reviews:
- Installation was a disaster.
- Company is using AI to make multiple calls.
- Difficulty in getting transferred to a person.
- Refusal to refund money after unsuccessful installation.
Summarizing:
Do we recommend Sun Services USA services?
Trusted Provider
Recognized as a Trusted Provider, Sun Services USA has a widespread influence in 1 state, with its inception in 2016. This installer is renowned for direct installation services and maintains our expert rating of 4.3, reflecting robust customer trust and satisfaction. Although information on their referral programs may be limited, they maintain a simple and user-friendly website, signaling a reputable option for those seeking reliable solar services backed by positive local feedback and a solid operational history.
Learn more: How We Classify Solar Installers: What Matters Most?
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