Sunlux review

"I ordered a product from them and paid for the express shipping so that I would receive it quickly. However, my order was significantly delayed and I was not given a good explanation as to why it was taking so long to get to me. After multiple inquiries, I was still not given a straight answer. This lack of communication and slow service was extremely frustrating and I would not recommend Sunlux to anyone due to their poor customer service." Brad D.

"I had ordered several new windows for my home and was expecting professional service, but what I received instead was unprofessionalism at its worst. The installers arrived late without warning, not offering any explanation or apology for their tardiness. When they did arrive, they were very unkempt and did not seem to know what they were doing. They failed to bring the necessary tools and had to make several trips out to their truck in order to complete the job. The installation process was sloppy, with gaps left between the frames and window sills that allowed air and water infiltration into my home. I was extremely disappointed with the level of service I received and would not recommend Sunlux to anyone. Their installation crew is unprofessional and clearly lacks the knowledge and experience necessary to do a quality job. It’s unfortunate that I wasted my money on such an inadequate company who does not value customer satisfaction. If you are looking for quality, professional installation services, I would suggest looking elsewhere. Sunlux is not the company to trust." Glenn C.

"I recently used the services of Sunlux for a small project at my home. I was disappointed to find that their services are limited to a certain area only. I live in an area outside this service region, and thus was unable to avail the benefits of their quality workmanship. The customer service team informed me that any customers from outside the service region would have to arrange for their own transportation and accommodation. I found this very inconvenient, as it was impossible for me to cover the costs of travel and stay in order to avail Sunlux services. Further, due to the limited area of service, there is no way for customers who live outside this area to utilize their discounts and offers. This was a major disappointment for me, as I had heard great reviews about Sunlux's quality of work and also their attractive packages." Sven O.

"The range of available panels is relatively restricted, particularly for panels with greater wattages. Even the most popular and efficient brands, such as SunPower and LG, are not available. In addition, the customer support employees were useless in recommending what to purchase, which makes me question the company's commitment to client pleasure. I was forced to conduct significant research on my own and ended up purchasing a lesser-known, untested brand. I regret my purchase and would not suggest Sunlux to anyone searching for solar panels of high quality. Their collection leaves much to be desired, and neither does their customer service." Cris P.

"Recently, I had the misfortune of interacting with Sunlux Company's customer care. It was a tremendous disappointment. I phoned customer support for assistance with an issue I was having with their product and was welcomed by a representative who was extremely impolite and useless. The representative refused to listen to my problem and showed no interest in assisting me. He cut me off abruptly and stopped the conversation. It was a bad experience, and I would not suggest the customer service of Sunlux Business to anyone." Jess D.