Sunnova Energy Overview
Expert Score: 3.9/5
Founded in: 2012
Service Areas: AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV
Services they provide: Home Solar Installation: Sunnova provides home solar installation services, helping you generate your own clean, renewable energy. Battery Storage: You can add a battery to your existing solar system or new installation. This allows you to store excess solar energy for use when the sun isn’t shining. EV Charger Installation: Sunnova offers installation services for electric vehicle chargers, allowing you to power your vehicle with your home solar system. Solar + EV Charging: Combine solar power generation with EV charging for a comprehensive clean energy solution. Solar + Battery + EV Charging: This is a complete package that includes solar power generation, battery storage, and EV charging. Generator Installation: Sunnova offers generator installation services for backup power solutions. Sunnova Protect® Services: This is a warranty protection service for your solar system. Grid Services: Sunnova offers services related to the power grid.
Certifications & Licences: Home Improvement Contractor, Electrical Contractor, Solar Installer, Home Builder, Electrical (ELE) & Alternative Energy Systems (AES)
Sunnova Energy, established in 2012, has been an active participant in the solar industry, providing services across 46 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Sunnova Energy’s Offerings
Customer Experience: With an average rating of 3.9, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Home Solar Installation: Sunnova provides home solar installation services, helping you generate your own clean, renewable energy. Battery Storage: You can add a battery to your existing solar system or new installation. This allows you to store excess solar energy for use when the sun isn’t shining. EV Charger Installation: Sunnova offers installation services for electric vehicle chargers, allowing you to power your vehicle with your home solar system. Solar + EV Charging: Combine solar power generation with EV charging for a comprehensive clean energy solution. Solar + Battery + EV Charging: This is a complete package that includes solar power generation, battery storage, and EV charging. Generator Installation: Sunnova offers generator installation services for backup power solutions. Sunnova Protect® Services: This is a warranty protection service for your solar system. Grid Services: Sunnova offers services related to the power grid..
Online Presence and Engagement: Their website attracts 23152 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as Home Improvement Contractor, Electrical Contractor, Solar Installer, Home Builder, Electrical (ELE) & Alternative Energy Systems (AES), and maintains a BBB rating of -, reflecting their industry compliance and service quality.
Whether you’re considering Sunnova Energy for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Sunnova Energy Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 1702 | 5 |
| solarreviews.com | 773 | 2.14 |
| yelp.com | 287 | 1.1 |
| bbb.org | 5 | 2.51 |
| consumeraffairs.com | 109 | 1.1 |
| indeed.com | 118 | 2.5 |
| trustpilot.com | 1,128 | 4.2 |
| angi.com | No reviews | No reviews |
| birdeye.com | 3581 | 3.9 |
| Google reviews | 3,496 | 4 |
| Expert Score | 3.9 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Sunnova Energy Reviews
| Company Website | sunnova.com |
| Year Founded | 2012 |
| Areas Served | AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV |
| Services Offered | Home Solar Installation: Sunnova provides home solar installation services, helping you generate your own clean, renewable energy. Battery Storage: You can add a battery to your existing solar system or new installation. This allows you to store excess solar energy for use when the sun isn’t shining. EV Charger Installation: Sunnova offers installation services for electric vehicle chargers, allowing you to power your vehicle with your home solar system. Solar + EV Charging: Combine solar power generation with EV charging for a comprehensive clean energy solution. Solar + Battery + EV Charging: This is a complete package that includes solar power generation, battery storage, and EV charging. Generator Installation: Sunnova offers generator installation services for backup power solutions. Sunnova Protect® Services: This is a warranty protection service for your solar system. Grid Services: Sunnova offers services related to the power grid. |
| Roofing service | yes |
| Tesla energy equipment installation | yes |
| Panel Options | Sunnova Home Solar Service Easy Plan™ Power Purchase Agreement (PPA): This plan offers balanced or variable billing options to pay for the power your system produces. It provides a competitive rate without the hassle of applying for incentives and allows you to lock in a low solar rate for 25 years. Sunnova Easy Plan™ Equipment Lease: This plan offers predictable monthly payments to lease your home solar system equipment. It provides competitive pricing without the hassle of applying for incentives. Monthly payments are based on equipment cost. Sunnova Easy Own Plan™: This plan offers predictable monthly payments to own your home solar system equipment. You can own your system and be eligible to receive up to 100% of the federal and state tax incentives. Solar + Battery Bundle: This option is available with the Sunnova Easy Plan™ Equipment Lease and the Sunnova Easy Own Plan™. It allows you to create and store your own power. Solar + Level 2 EV Charger: This option allows you to power your home and vehicle from the sun. |
| Battery Installations | Self-Consumption: When a battery is paired with a solar system, any excess solar energy produced during the day will charge your battery. At night or during times of low solar production, your home will use a combination of energy stored in your battery and electricity from your utility, if needed. Backup Power: Any excess solar energy produced during the day will charge your battery. At night or during times of low solar production, your home will use electricity from your utility. You will only be able to draw energy from your battery during a power outage. TOU Optimization: Any excess solar energy produced during the day will charge your battery. During peak rate times, your home will use your solar panels and energy stored in the battery. Any excess energy will be sent to your utility to maximize net metering credits. |
| Certifications | Home Improvement Contractor, Electrical Contractor, Solar Installer, Home Builder, Electrical (ELE) & Alternative Energy Systems (AES) |
| Military discounts | – |
| Solar system leases service | yes |
| Expands dealership network | yes |
| Delegates installation to subcontractors | yes |
| BBB Rating | – |
| Warranty | Solar system components are covered for the term of twenty-five years, 10-year roof penetration warranty. |
Sunnova Energy Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 456,602 | 3 | 174 | 0.39 | 69.79% | 26.10% | – | 0.91% | 3.13% | 0.07% |
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What do Customers Say about the Sunnova Energy?
Positive Aspects:
Unparalleled Service: Sunnova is trusted by over 247,000 homeowners and aims to make clean, renewable energy more accessible, reliable, and affordable. They offer customized options to fit any home and budget, emphasizing energy independence.
Local Expertise with National Support: Their network of elite installers receives top ratings from customers and endorsements from vendors. Sunnova combines local expertise with national backing.
Better Energy Service at a Better Price: Founded in Houston, TX in 2012, Sunnova strives to deliver a superior energy service at competitive rates.
Negative Aspects:
Installation Delays and Roof Leaks: Some customers report installation delays, and once it rains, roof leaks occur. The company contracted with, Kayo Energy, has also faced criticism.
Billing Issues: Bills have been 50% to 100% higher since switching to Sunnova, leading to frustration for some users.
Customer Service Challenges: Customers find it difficult to reach managers or receive effective assistance from Sunnova’s customer service.
Positive Aspects:
Unparalleled Service: Sunnova is trusted by over 247,000 homeowners and aims to make clean, renewable energy more accessible, reliable, and affordable. They offer customized options to fit any home and budget, emphasizing energy independence.
Local Expertise with National Support: Their network of elite installers receives top ratings from customers and endorsements from vendors. Sunnova combines local expertise with national backing.
Better Energy Service at a Better Price: Founded in Houston, TX in 2012, Sunnova strives to deliver a superior energy service at competitive rates.
Negative Aspects:
Installation Delays and Roof Leaks: Some customers report installation delays, and once it rains, roof leaks occur. The company contracted with, Kayo Energy, has also faced criticism.
Billing Issues: Bills have been 50% to 100% higher since switching to Sunnova, leading to frustration for some users.
Customer Service Challenges: Customers find it difficult to reach managers or receive effective assistance from Sunnova’s customer service.
Positive Aspects:
Unparalleled Service: Sunnova is trusted by over 247,000 homeowners and aims to make clean, renewable energy more accessible, reliable, and affordable. They offer customized options to fit any home and budget, emphasizing energy independence.
Local Expertise with National Support:
Their network of elite installers receives top ratings from customers and endorsements from vendors. Sunnova combines local expertise with national backing.
Better Energy Service at a Better Price: Founded in Houston, TX in 2012, Sunnova strives to deliver a superior energy service at competitive rates.
Negative Aspects:
Installation Delays and Roof Leaks: Some customers report installation delays, and once it rains, roof leaks occur. The company contracted with, Kayo Energy, has also faced criticism.
Billing Issues:
Bills have been 50% to 100% higher since switching to Sunnova, leading to frustration for some users.
Customer Service Challenges: Customers find it difficult to reach managers or receive effective assistance from Sunnova’s customer service.
Positive Aspects:
Warranty up to 25 years: Sunnova provides robust warranties for its solar energy systems, ensuring long-term peace of mind.
Tesla Powerwall Installer: Sunnova is an authorized provider of Tesla’s Powerwall home battery system in select states.
$0 Upfront Financing Option: The company offers financing choices, including a $0 upfront cost option for homeowners.
Negative Aspects:
Limited Availability: Sunnova’s services are available in 18 states across the United States, Guam, Puerto Rico, and Saipan. However, availability may be limited in some areas.
Pricing Quote Required: To get specific pricing information, customers must request a personalized quote.
Positive Aspects:
Excellent Customer Service: Many customers appreciate Sunnova’s prompt and helpful customer service. They value the company’s efforts to ensure a smooth process and address any concerns.
Energy Independence: Some users express confidence in having reliable electric power at home through Sunnova’s solar equipment.
Negative Aspects:
Slow Problem Resolution: A few consumers report difficulties in getting their issues resolved quickly. This aspect has been a point of concern for some.
Contract Length and Penalties: Complaints have arisen regarding the length of Sunnova’s contracts and the penalties associated with early termination.
Positive Reviews:
A customer praised the installers and office personnel, rating Sunnova Energy 5 stars. Although they’ve only had solar panels for a few months, they are optimistic about the overall benefits.
Another customer highlighted that as they get older, having solar panels provides confidence in having electric power at home.
Tomas F. appreciated Sunnova’s tips on system care, battery information, and customer care.
Cynthia Keen found Sunnova easy to work with, appreciating the low electric bill after going solar.
Debby Rose received prompt assistance from Sunnova’s representative.
Negative Reviews:
Some customers expressed dissatisfaction:
Difficulty reaching customer service: One customer mentioned that it’s challenging to get ahold of anyone at customer service.
Yard damage during installation: Another customer reported that their yard was torn up during installation.
Overpriced with outdated panels: Some felt that Sunnova’s panels and inverters were overpriced for their quality.
High prices for batteries: Sunnova’s generator and battery options were considered expensive.
Positive Aspects:
Great Work Environment: Employees appreciate the flexible schedules and describe the environment as busy but fun.
Co-workers are supportive, and supervisors provide excellent support.
Dedicated Leadership: The company has dedicated leadership with the right people in place. Employees feel supported and believe in the company’s values.
Room for Growth: Sunnova offers a great place to work with ample opportunities for professional development.
Their extensive safety program and industry-standard training contribute to a positive experience.
Good Customer Service: Some homeowners report good customer service, efficient installers, and clear communication during the installation process.
Negative Aspects:
Management Issues: Some employees express dissatisfaction with management.
They mention that management doesn’t recognize their work, assigns additional tasks without bonuses, and doesn’t prioritize timely installations.
Poor Customer Service: A former employee describes terrible customer service offered to homeowners and highlights issues with project installations.
Lack of Support: Another review mentions that management is not supportive, and the company lacks loyalty.
No reviews
Positive Aspects:
Clean, Affordable, and Reliable Solar Energy: Sunnova is a leader in residential solar, home battery backup, and home solar system protection services. Customers appreciate their commitment to providing clean and reliable solar energy.
Energy Independence: Sunnova’s mission is to empower energy independence, allowing customers to live life uninterrupted™.
Negative Aspects:
Lack of Recent Reviews: In the last 6 months, there have been no reviews on Birdeye for Sunnova Energy International Inc. This lack of recent feedback might be a concern for potential customers.
Positive Aspects:
Knowledgeable Installation Dealer: Customers appreciate the expertise of Sunnova’s installation dealers. They answer questions about solar energy and the installation process.
Cost-Effective Energy: Sunnova offers energy at a lower cost compared to current utility companies, which appeals to many customers.
Product and Service Reliability: Customers mention that Sunnova stands by its products and services.
Negative Aspects:
High Number of Complaints: The Better Business Bureau (BBB) has flagged Sunnova for an unusually high number of customer complaints. In the last three years, there have been 904 complaints closed on the BBB website.
Mixed Reviews: Sunnova’s overall customer reviews are mixed. It has 2.73 stars on the BBB website and 3.6 stars on Trustpilot.
Summarizing: Do we recommend Sunnova Energy services?
Average Performer
Sunnova Energy, getting our badge of an Average Performer, maintains a presence across 46 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.9, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Sunnova Energy might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Sunnova Energy to your list as a lower priority and one that requires additional research before you decide to work with them.
Learn more: How We Classify Solar Installers: What Matters Most?
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