Sunny Energy review

"For us, this process has been fraught with issues. We were told that the panels can be taken with you when you sell your home, which is true in some cases but not all, which is the first issue. What they don't tell you is that you'll need to rebuild your roof, which would cost you about $10,000, in order to move the panels. Moreover, the tax credit is not fully applied in the first year of filing; rather, a significant percentage is carried over to the following tax year. They offer you a 12-month loan with no interest for the portion that is ostensibly covered by a federal tax credit, but in our instance, we only received $9000 of the $15,000, so you can assume that we are responsible for the remaining $6000. I'm just suggesting don't get into the hype. I advise you to hold off a few more years. Also, they mislead you into thinking that installing solar panels will raise the value of your home. I can tell you right now that this is also wrong. According to appraisers, there is just not enough information to permit an increase in property value." - TXREs

"What should and could have been a wonderful addition to the house has instead only been a total misery. This is the worst company—don't be fooled by the selling point that we install & manage it. Nothing makes me regret it more than choosing Sunny, and if I could do it over, I would. This team is the most disorganized, disorderly, and unprofessional I have ever met. The salesman Jason was the one and only one who might have been saved, but even he could use some support at his level. The worst part is that I had hoped that talking to the owner about my problems and worries would help, but all I got in return was silence. When a salesperson expresses embarrassment about how his own organization handled a situation, that says a lot. You are not treated with respect by Sunny, who sells it. Once they get your signature, you will be treated like just another check and number. Nothing of worth. I believe Taylor and Melanie should be fired, along with the entire office. They are acting in an illogical manner." - Cameron28

"In 2017, a system was placed on my house by Mr. Rodgers (the Modern City Solar representative that visited our home) and Sunny Energy LLC (which I have since learned is a sub dealer). We chose the Modern City Sunrun option after being persuaded to do so by Mr. Rodgers. Since then, our system has not provided the promised coverage of our energy costs. The system was significantly underbuilt. Our friend who is a solar technician examined the system for us, and he informed us that it was seriously underbuilt. In addition to being stuck with a lease that has a 2.9 percent rate increase, we also discovered that we were overpaid for it. On top of our $179.97 monthly payment, we also pay $92.31. resulting in an actual monthly payment of $272.28. WITH THAT 2.9 ESCALATOR!! I would have had an average of about $176 without solar, according to the calculations! had several solar representatives confirm our location. AVOID THIS GROUP AND THEIR PARTNERS. All three will be reported to the BBB." - LisaMarie Bates

"On Monday evening, a man came to my house to set up an appointment with their expert to discuss solar. Both husband and wife were supposed to be accessible. Because my spouse and I live in separate (international) time zones, we scheduled our appointment for Thursday afternoon. On Monday, Tuesday, or Wednesday, there was nothing (in my email or SMS). So I informed my spouse that it was not going to happen. It wasn't until about 2.5 hours before the meeting that I received a text saying the assistant manager (Mat Thorne) is excited to speak with us. I indicated that because we had not received confirmation until today, we would not be able to attend. The following response may be acceptable to some, but it is not acceptable to us: "I apologize for not realizing you had been waiting. I was instructed to contact you on the day of the event. "Over the last week and a half, we've met with about 25 different people, so I've been extremely busy." Customers might be just as harried. How else can you target them if they don't have a home? They must earn a living in order to own a home. "Busy" is not an excuse. I informed them that our timetable is not flexible and that we are no longer interested in doing business with them. "I was under the impression that all you guys wanted to do was go over how Solar worked, I'm just a technician," he said. All right, Assistant Manager. If this is how you handle customer service, I'm not interested in doing business with you or learning about your services and/or goods. Thank you, but no thank you. You have my contact information. Make certain that your staff never come to my door again. I had a sign saying no solicitors, yet your individual still came in. If you can't keep track of items or people, you're running a lousy business. Good luck, and good luck." - Lilliy A

"We've had our system for a little more than a year. Installation went smoothly and all seemed fine. A year later, one of the two Solar Edge HD wave inverters we had failed. It took them two months to resolve this. We lost all of our credit over the cold months. Fast forward a few months, and guess which inverter is now faulty. How long do you think it will take now, Sunny? Do not buy any Solar Edge products. They're junk with an almost 30% failure rate, and this firm couldn't care less after the installation." - Jesse Roman