Multi-Location Company.
SunPower Overview
Expert Score: 3.8/5
Founded in: 1985
Service Areas: AL, AK, AZ, AR, WY, WA, VT, VA, WI, HI, DE, GA, WV, IL, ID, IA, IN, CA, KS, KY, CO, CT, LA, MA, ME, MD, MN, MS, MO, MI, MT, NE, NV, NH, NJ, NY, NM, OH, OK, OR, PA, SD, SC, ND, NC, RI, TN, TX, FL, UT
Services they provide: Residential Solar Solutions: All-in-One Residential Solutions: SunPower provides comprehensive solar solutions backed by personal customer service and an industry-leading warranty. Solar Panels: SunPower’s solar panels feature Maxeon® cell technology, known for its high efficiency and durability. Solar Storage: SunPower offers energy storage solutions to store excess solar energy for use during cloudy days or at night. Business and Commercial Solar: Customized Solutions: Panels uniquely engineered to meet the needs of EPCs (Engineering, Procurement, and Construction) and developers. Safer Investment: Investing in solar energy can provide long-term savings and environmental benefits. Solar Information and Resources: SunPower provides valuable information, articles, and answers to common solar-related questions on their Solar Resources page. Sustainability and Social Responsibility: SunPower is an industry leader in solar sustainability and social responsibility.
Certifications & Licences: Better Business Bureau, Environment, Health & Safety Policy
SunPower, established in 1985, has been an active participant in the solar industry, providing services across 50 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: SunPower’s Offerings
Customer Experience: With an average rating of 3.8, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Residential Solar Solutions: All-in-One Residential Solutions: SunPower provides comprehensive solar solutions backed by personal customer service and an industry-leading warranty. Solar Panels: SunPower’s solar panels feature Maxeon® cell technology, known for its high efficiency and durability. Solar Storage: SunPower offers energy storage solutions to store excess solar energy for use during cloudy days or at night. Business and Commercial Solar: Customized Solutions: Panels uniquely engineered to meet the needs of EPCs (Engineering, Procurement, and Construction) and developers. Safer Investment: Investing in solar energy can provide long-term savings and environmental benefits. Solar Information and Resources: SunPower provides valuable information, articles, and answers to common solar-related questions on their Solar Resources page. Sustainability and Social Responsibility: SunPower is an industry leader in solar sustainability and social responsibility..
Online Presence and Engagement: Their website attracts 27308 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across AL, AK, AZ, AR, WY, WA, VT, VA, WI, HI, DE, GA, WV, IL, ID, IA, IN, CA, KS, KY, CO, CT, LA, MA, ME, MD, MN, MS, MO, MI, MT, NE, NV, NH, NJ, NY, NM, OH, OK, OR, PA, SD, SC, ND, NC, RI, TN, TX, FL, UT, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as Better Business Bureau, Environment, Health & Safety Policy, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering SunPower for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
SunPower Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 566 | 4.5 |
| solarreviews.com | 1276 | 4.53 |
| yelp.com | 1459 | 3.1 |
| bbb.org | 583 | 3.5 |
| consumeraffairs.com | 2245 | 4.0 |
| indeed.com | 69 | 3.7 |
| trustpilot.com | 468 | 2.2 |
| angi.com | 5 | 4.5 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 479 | 4.5 |
| Expert Score | 3.8 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
SunPower Reviews
| Company Website | us.sunpower.com |
| Year Founded | 1985 |
| Areas Served | AL, AK, AZ, AR, WY, WA, VT, VA, WI, HI, DE, GA, WV, IL, ID, IA, IN, CA, KS, KY, CO, CT, LA, MA, ME, MD, MN, MS, MO, MI, MT, NE, NV, NH, NJ, NY, NM, OH, OK, OR, PA, SD, SC, ND, NC, RI, TN, TX, FL, UT |
| Services Offered | Residential Solar Solutions: All-in-One Residential Solutions: SunPower provides comprehensive solar solutions backed by personal customer service and an industry-leading warranty. Solar Panels: SunPower’s solar panels feature Maxeon® cell technology, known for its high efficiency and durability. Solar Storage: SunPower offers energy storage solutions to store excess solar energy for use during cloudy days or at night. Business and Commercial Solar: Customized Solutions: Panels uniquely engineered to meet the needs of EPCs (Engineering, Procurement, and Construction) and developers. Safer Investment: Investing in solar energy can provide long-term savings and environmental benefits. Solar Information and Resources: SunPower provides valuable information, articles, and answers to common solar-related questions on their Solar Resources page. Sustainability and Social Responsibility: SunPower is an industry leader in solar sustainability and social responsibility. |
| Roofing service | – |
| Tesla energy equipment installation | yes |
| Panel Options | M Series: The M series solar panels feature Maxeon Gen 6 patented solar cells that deliver exceptional performance. These panels come in module options ranging from 420W to 440W. A Series: The A Series SunPower solar panels achieve a remarkable solar power generation capacity of 415W. They are coupled with powerful microinverters for optimal efficiency. X Series: The X Series panels are known for their high efficiency and durability. They offer reliable performance in real-world conditions. E Series: The E Series panels provide a cost-effective solution for residential solar installations. They maintain SunPower’s quality standards while being budget-friendly. U Series – Equinox: The U Series, part of the SunPower Equinox system, combines aesthetics and efficiency. Equinox includes panels, inverters, and monitoring for a seamless solar experience. |
| Battery Installations | SunVault Storage: SunVault storage is designed to seamlessly integrate with SunPower solar systems. It provides backup power during outages and allows you to manage your energy usage as needed. Some of these options even come with multiple inverters. Installation Recommendations: For optimal performance and longevity, indoor installation (typically in a garage) is recommended. If outdoor installation is necessary, choose shaded areas where temperatures remain between 15°F and 110°F, and ensure protection from severe weather conditions. |
| Certifications | Better Business Bureau, Environment, Health & Safety Policy |
| Military discounts | yes |
| Solar system leases service | yes |
| Expands dealership network | yes |
| Delegates installation to subcontractors | yes |
| BBB Rating | A+ |
| Warranty | 25-year warranty |
SunPower Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 240,521 | 2 | 137 | 0.69 | 27.29% | 54.26% | 0.01% | 14.60% | 3.11% | 0.73% |
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What do Customers Say about the SunPower?
Positive Aspects:
High Efficiency: SunPower’s solar panels are known for their exceptional efficiency, with models like the M Series boasting up to 440W and the highest efficiency rating in the market.
Long-Term Peace of Mind: SunPower offers an industry-leading 25-year warranty that covers the entire solar system, providing homeowners with confidence in their investment.
Superior Customer Service: SunPower’s expansive coast-to-coast dealer network ensures superior customer service for homeowners.
Sustainability and Innovation: As an industry leader, SunPower has received over 1,000 patents for solar innovation and is committed to sustainability.
Negative Aspects:
Installation Delays: Some customers reported waiting for almost 6 months for their system to be installed.
Roofing Tile Cleanup: After installation, all the roofing tiles removed for mounting were left on the roof, causing concerns about water drainage in a flat area.
Positive Aspects:
Efficiency: SunPower has long been a leader in solar panel efficiency and electrical specifications. Their patented “Interdigitated Back Contact” (IBC) solar cells are among the most efficient in mainstream production.
Clear Reporting: Customers appreciate SunPower’s monitoring reports, which provide clear information on energy usage, fossil fuel avoidance, and carbon sequestration.
25-Year Warranty: SunPower offers an industry-leading 25-year warranty, providing peace of mind for homeowners.
Negative Aspects:
Manufacturing Uncertainty: SunPower recently split into two entities: Maxeon Solar Technologies (manufacturing) and SunPower (retail dealer network). Questions remain about cell technology ownership and warranty backing.
Installation Delays: Some customers reported waiting up to 6 months for installation.
Roofing Tile Cleanup: After installation, roofing tiles removed for mounting were left on the roof, causing drainage concerns.
Positive Feedback:
Some customers appreciate the reliability of the SunPower system.
SunPower provides green energy solutions and offers complete solar energy systems and battery storage options.
Negative Feedback:
Customers have reported poor experiences with SunPower’s customer service, with complaints about rescheduled appointments and long wait time.
Positive Feedback:
Customers are generally satisfied with the savings they see on their electric bills.
They appreciate the professionalism of the installers and the responsiveness of the company.
SunPower provides green energy solutions and offers complete solar energy systems and battery storage options.
Negative Feedback:
There are negative reviews mentioning issues with customer service, delays in installation and repairs.
Problems with the equipment have also been reported.
Positive Aspects:
SunPower is known for its high-quality solar panels and efficient energy production.
Negative Aspects:
Some customers have experienced issues with microinverters after installation. These issues have led to replacements and delays.
Positive Reviews:
Some customers commend the company’s technicians for their professionalism and knowledge.
Another customer appreciated highlighting his patience, professionalism, and expertise.
Negative Reviews:
A common complaint is about SunPower’s customer service. One customer mentioned multiple rescheduled appointments without explanation and a long wait time for service.
Several customers reported issues with their inverters. They expressed frustration over the long wait times for replacements and the lack of communication from SunPower.
Positive Reviews:
Employees appreciate the company’s work-life balance and the ability to work remotely.
Some employees have praised the company for its great benefits and okay pay.
A former Project Manager Associate described SunPower as a fun place to work and appreciated the flexibility and understanding of the management.
Negative Reviews:
A few reviews mentioned poor leadership and a constant flux in the Executive Leadership Team.
Some employees expressed concerns about job security, citing a season of layoffs.
Positive Aspects:
High Efficiency: SunPower is known for its solar panels featuring Maxeon cell technology, which offers some of the highest efficiency in the industry.
Trusted Experience: With nearly 40 years of dedicated solar experience, SunPower has a long-standing reputation.
Partnerships: They have partnered with Apple, Google, NASA, JPL, and all 5 branches of the military.
Eco-Friendly: SunPower is committed to sustainability and social responsibility.
Positive Reviews:
A customer praised the technician for his professionalism, knowledge, and patience during the installation process.
A customer appreciated the efficient and communicative service provided.
Negative Reviews:
A customer expressed dissatisfaction with the customer service, citing multiple rescheduled appointments without explanation.
Another customer complained about a non-working inverter that hasn’t been replaced for over 5 months.
A customer was frustrated with the slow response time and lack of resolution despite multiple promises.
Summarizing:
Do we recommend SunPower services?
Average Performer
SunPower, getting our badge of an Average Performer, maintains a presence across 50 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.8, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While SunPower might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add SunPower to your list as a lower priority and one that requires additional research before you decide to work with them.
Learn more: How We Classify Solar Installers: What Matters Most?
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