Multi-Location Company.
Sunrun Overview
Expert Score: 3.4/5
Founded in: 2007
Service Areas: CA, NE, AZ, CO, NM, TX, HI, IL, SC, FL, VI, MD, PA, NJ, NY, CT, RI, MA, VT, NH
Services they provide: Solar Panel Installation, Solar Panel Monitoring, Maintenance, Insurance, Roof Warranty, Performance Guarantee, Solar Panels, Battery Storage, Grid Services, Payment Solutions
Certifications & Licences: Licenses to provide services in the service area
Sunrun, established in 2007, has been an active participant in the solar industry, providing services across 20 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Sunrun’s Offerings
Customer Experience: With an average rating of 3.4, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Solar Panel Installation, Solar Panel Monitoring, Maintenance, Insurance, Roof Warranty, Performance Guarantee, Solar Panels, Battery Storage, Grid Services, Payment Solutions.
Online Presence and Engagement: Their website attracts 23152 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across CA, NE, AZ, CO, NM, TX, HI, IL, SC, FL, VI, MD, PA, NJ, NY, CT, RI, MA, VT, NH, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as Licenses to provide services in the service area, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Sunrun for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Sunrun Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 31 | 2.5 |
| solarreviews.com | 1231 | 1.82 |
| yelp.com | 1 | 1 |
| bbb.org | 5 | 3.69 |
| consumeraffairs.com | 2,769 | 4.3 |
| indeed.com | 1777 | 3.3 |
| trustpilot.com | 107 | 1.6 |
| angi.com | 53 | 4.2 |
| birdeye.com | 254 | 1.8 |
| Google reviews | 598 | 4.1 |
| Expert Score | 3.4 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Sunrun Reviews
| Company Website | sunrun.com |
| Year Founded | 2007 |
| Areas Served | CA, NE, AZ, CO, NM, TX, HI, IL, SC, FL, VI, MD, PA, NJ, NY, CT, RI, MA, VT, NH |
| Services Offered | Solar Panel Installation, Solar Panel Monitoring, Maintenance, Insurance, Roof Warranty, Performance Guarantee, Solar Panels, Battery Storage, Grid Services, Payment Solutions |
| Roofing service | – |
| Tesla energy equipment installation | yes |
| Panel Options | Customized Solar Panels, Premium Solar Panels, Monocrystalline Solar Panels, Polycrystalline Solar Panels |
| Battery Installations | Tesla Powerwall – 13.5 kWh of storage capacity, Shift™ – non-backup battery that helps you maximize your savings |
| Certifications | Licenses to provide services in the service area |
| Military discounts | – |
| Solar system leases service | yes |
| Expands dealership network | yes |
| Delegates installation to subcontractors | yes |
| BBB Rating | A+ |
| Warranty | 25-year free maintenance and repair promise |
Sunrun Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 909,778 | 3 | 112 | 0.59 | 49.61% | 28.86% | 5.91% | 10.74% | 3.43% | 1.44% |
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What do Customers Say about the Sunrun?
Positive Criteria:
High-Quality Custom Solar Installations: Sunrun boasts over 17 years of experience in delivering top-notch solar installations tailored to individual homes.
Flexible Payment Options: Customers can choose from various payment models, including leases, PPAs, and full ownership.
Lifetime Support: Sunrun offers free repairs if anything breaks, ensuring homeowners’ peace of mind.
Guaranteed Production: If panels are under-produced, Sunrun provides a refund.
Transferable Promise: If you sell your home, Sunrun’s commitment transfers to the new owners, facilitated by a dedicated Service Transfer Team.
Negative Criteria:
Cancellation Fees: Some negative reviews mention hefty cancellation fees.
Sales Rep Claims: Customers report misleading claims made by sales representatives that the company does not always follow through on.
Positive Aspects:
Quick and Easy Installation: Some customers praised the swift and hassle-free installation process.
Responsive Electric and Roof Teams: The electric and roof teams were reportedly communicative and efficient.
Smooth Project Completion: Several reviewers mentioned that the entire project was finished promptly.
Negative Aspects:
Deplorable Customer Service: Many customers expressed frustration with Sunrun’s customer service. Complaints include:
Hard-to-Understand Phone Support: Difficulties in communicating with phone representatives.
Canned Responses: Generic promises of follow-up without actual resolution.
Lack of Escalation Path: No clear way to escalate calls to supervisors.
Misleading Sales Pitch: Some reviewers reported factual errors in the sales pitch.
Issues with Contracts: Instances of misrepresented contract terms and lack of assistance post-installation.
While some customers had positive experiences with Sunrun’s installation process, others faced challenges related to customer service and contract issues. It’s essential for potential customers to weigh these factors when considering Sunrun for their solar needs.
Positive Aspects:
Solar Installation: Sunrun is known for its solar installation services.
Cost Savings: Many customers report saving 5-45% in the first year.
Industry Experience: Sunrun boasts extensive financing experience and a strong customer acquisition platform.
Negative Aspects:
Customer Dissatisfaction: The average rating of 2.3 out of 5 indicates that most customers are generally dissatisfied.
Customer Service Delays: Some complain about slow customer service response times.
Privacy Concerns: A customer warns against sharing personal information, as Sunrun allegedly sells it to third parties.
While Sunrun has its merits, potential customers should weigh these factors carefully before making a decision.
Here are snippets from recent reviews on Yelp:
Chris H. (Oakland, CA): Advises against sharing personal information with Sunrun due to privacy concerns.
Jose G. (Winter Gardens, San Diego, CA): Highlights customer service delays.
Mark M. (Boston, MA): Initially dissatisfied but appreciates follow-through after raising an issue.
Scott S. (Morrisville, NC): Complaints about pushy salespeople visiting multiple times.
Terri R. (Rancho Bernardo, San Diego, CA): Disappointed with post-sale service for a solar system purchased through Costco.
Positive Aspects:
Cost-Effective: Customers appreciate Sunrun’s affordability compared to other solar companies. The company offers flexible payment options and aims to make solar accessible to homeowners.
Effective Solar Production: Many users report that their solar systems are performing as promised. Sunrun’s monocrystalline panels are known for higher efficiency and slower degradation.
Battery Storage Solution: Sunrun provides home batteries for energy storage. These batteries allow homeowners to use solar energy during power outages or peak pricing hours.
Negative Aspects:
Limited Price Transparency: Some customers mention that Sunrun lacks clear pricing information. Transparency in costs could be improved.
Availability: Sunrun operates in 20 states and two U.S. territories, but it’s not available everywhere. Potential customers should check if their location is covered.
Overall, Sunrun offers customized solar solutions, free energy consultations, and a track record of over 830,000 homes going solar across the U.S.
If you’re considering solar, it’s essential to weigh these factors and explore Sunrun’s offerings further. Remember to consult with Sunrun’s solar advisors to tailor a solution that fits your needs and location.
Positive Aspects:
Cost-Effective: Customers appreciate Sunrun’s affordability compared to other solar companies. The company offers flexible payment options and aims to make solar accessible to homeowners.
Effective Solar Production: Many users report that their solar systems are performing as promised. Sunrun’s monocrystalline panels are known for higher efficiency and slower degradation.
Battery Storage Solution: Sunrun provides home batteries for energy storage. These batteries allow homeowners to use solar energy during power outages or peak pricing hours.
Negative Aspects:
Limited Price Transparency: Some customers mention that Sunrun lacks clear pricing information. Transparency in costs could be improved.
Availability: Sunrun operates in 20 states and two U.S. territories, but it’s not available everywhere. Potential customers should check if their location is covered.
Overall, Sunrun offers customized solar solutions, free energy consultations, and a track record of over 830,000 homes going solar across the U.S.
If you’re considering solar, it’s essential to weigh these factors and explore Sunrun’s offerings further. Remember to consult with Sunrun’s solar advisors to tailor a solution that fits your needs and location.
Positive Reviews:
Elizabeth at SunRun: Customers appreciate a seamless transition from their utility provider to SunRun Solar. Elizabeth’s assistance in handling necessary documentation and approvals is commendable. The installation process is efficient, and the benefits of solar power, including reduced electric bills, are highlighted.
Cost Savings: Some customers express satisfaction with the financial benefits of solar energy, especially when faced with rising utility costs.
Negative Reviews:
Poor Customer Service: Several customers report dissatisfaction with Sunrun’s customer service. Delays, lack of communication, and unresponsiveness are common complaints.
Installation Issues: Some users mention problems with installation, such as panels not operating or batteries failing to function as expected.
Billing and Account Problems: Customers express frustration over incorrect billing, charges for non-existent services, and dysfunctional solar systems.
Failed Inspections: Sunrun’s failure to pass inspections is another recurring issue.
In summary, while some customers have positive experiences with Sunrun, others face challenges related to customer service, installation, and billing. It’s essential for potential customers to weigh both positive and negative aspects before choosing Sunrun for their solar needs.
Positive Aspects:
Fun Workplace with Motivated Coworkers: Employees appreciate the positive and motivating atmosphere at Sunrun. Working alongside motivated colleagues contributes to a pleasant work environment.
Good Benefits: Sunrun offers good benefits, including educational support, which opens up opportunities for personal growth.
Extremely Rewarding Career: Solar Project Managers find their work rewarding, especially with training and support from successful solar representatives in the industry.
Negative Aspects:
Limited Growth Within the Company: Some employees express frustration about the lack of growth opportunities within Sunrun.
Managerial Priorities: There are concerns that politics take precedence over customer satisfaction and financial matters for some managers.
Challenging Mental Barrier: While top performers can earn substantial income, the job can be mentally demanding due to the high volume of door-to-door sales.
Overall, Sunrun provides a mix of positive experiences, but growth opportunities and managerial priorities remain areas of concern. The company’s commitment to renewable energy solutions is commendable, but some employees feel that the culture and ethics need improvement.
Positive Aspects:
Quality Installations: Customers appreciate SunRun’s use of tier 1 premium products and their in-house installation approach, which minimizes subcontractor involvement.
Free Solar Quotes: SunRun offers free solar quotes to interested homeowners, allowing them to assess the cost of solar installation on their properties.
Post-Installation Monitoring: After installation, SunRun maintains and monitors the solar systems for free, ensuring optimal performance.
Negative Aspects:
Mixed Customer Service: While some customers have had positive experiences, others have expressed dissatisfaction with SunRun’s customer service.
Limited Services: SunRun focuses solely on solar-related services, excluding other home improvement areas.
Overall, SunRun’s commitment to quality installations and post-installation support is commendable.
Positive reviews highlight Sunrun’s cost-effectiveness and the performance of its solar systems.
Some customers have reported problems with their inverters and dissatisfaction with the response time for repairs. There are also complaints about aggressive marketing tactics.
Positive Reviews:
A customer praised the seamless transition from their previous energy provider to Sunrun Solar, mentioning that the installation of panels, batteries, inverter, and wiring took less than half a day.
Negative Reviews:
Some customers expressed dissatisfaction with Sunrun’s service. One customer mentioned that it had been five months since they started paying for the solar system, but the panels and battery were not yet operational.
Another customer was disappointed with the company’s disregard for common courtesy and incompetence in handling their case.
There were also complaints about the company’s failure to pass inspections and not correcting issues.
Summarizing: Do we recommend Sunrun services?
Average Performer
Sunrun, getting our badge of an Average Performer, maintains a presence across 20 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.4, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Sunrun might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Sunrun to your list as a lower priority and one that requires additional research before you decide to work with them.
Learn more: How We Classify Solar Installers: What Matters Most?
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