SunSource Homes review

"This business does not support its products and is dishonest. When you get in touch with them, which you have to do many times before you receive a response, they are sluggish to answer and appear as if they are making an effort. It is strongly recommended that you do not buy solar panels from them like I did." - Maureen S.

"Due to the Pandemic, they postponed my installation appointment that was scheduled for the end of March 2020 to the end of May. Since then, they haven't called me back or shown up to install the panels, and they haven't responded to any of my calls or emails. I just want to know whether this business is still operating and if I should cut my losses and look for another solar installation company." - Initial Complaint

"The beneficial ones are the hard workers. Everything else is horrible. In March 2019, they installed our panels, however while doing so, they tripped over a ceiling light in the attic and broke the ceiling. After that, the solar panels caused two separate leaks in our roof. Our roof leaks and bathroom damage weren't remedied for more than six months due to several no call/no show incidents from their workers. My wife and I then asked to meet with a member of the top management to voice our dissatisfaction at this point. At the end of September, the meeting was eventually scheduled. My wife and I left work to meet the president and chairman, but they wouldn't meet with us, so we both had to take time off to go all the way downtown to see them at the appointed time. My wife and I discussed everything that had gone wrong with Keith Graepler and Peter Olson during the meeting. They expressed regret, provided justifications for what transpired, and pledged to make things right. After that, I questioned how they intended to make up to my wife and me for the squandered time and frustration of the previous six months. They pretended that we were being very ridiculous for even posing the question. Both guys made several dubious comments, but the one that stuck out the most to me was when I asked them exactly what they would do if they were in my position. Keith immediately said, "That question is completely irrelevant," saying that "he and Peter were contractors, so they realized how these things worked and my wife and I were not suppliers, so we had no idea how these things worked." "If I were in the same boat as you, I would never want to PISS OFF the people that are in charge of my solar warranty," he said, using identical words. Even though there were a few more very dubious comments, the meeting ultimately ended. Keith and Peter both handed us their personal business cards and instructed us to contact them personally with any more questions going forward by phone or text. They promised to respond to us within the day, if not a few hours. They returned to the property to paint the bathroom two weeks later. Then, on a Saturday, I contacted Peter to let him know what Keith and I had decided on for payment. Being the weekend, I didn't anticipate hearing from him until Monday. Monday arrives, and Peter has not responded. I then sent Keith the exact identical message through text on Monday. And Keith didn't say anything either. I contacted Keith on that Wednesday but got no response. I sent a message, but got no reply. On that Thursday, Peter emails me instead of calling. Although it was in fact NOT what we had agreed, he claims that now that everything has been resolved, they would provide the compensation that "we agreed upon." He continued by saying that my wife and I were being really unreasonable and were attempting to take advantage of SunSource. SunSource pretended to be the victims of the situation throughout. I would under no circumstances suggest these to anybody. Contact me if you want additional information." - AVOID

"On December 13, 2019, I entered into a deal with Sun Source to have them buy and install an 11.17 solar energy system on my house. On December 13, I made a $2,991.31 deposit. On February 21, 2020, I made a second payment of $14,956.55 after the engineering plan's acceptance. A tentative construction schedule broken down by week was given in the contract, with week 1 marking the contract signing. Finalizing the system's design and submitting paperwork to the power provider fall under weeks three through eight. All of this was completed. "Place order for goods required for the installation" is how weeks 5 through 10 are outlined. On February 21, I got an email from the project manager stating, "Great, we will get your product ordered," in response to the submission of the $14,956.55 payment. On April 7, I got word that my items had been ordered. I haven't heard anything from Sun Source since then on the progress of my project. The project managers' most recent emails to me in response are as follows: We are expecting official delivery confirmation as of May 27. We are still aiming for June 4–12 as of right now. I'll keep you up to date. May 18 - ...We anticipate that the product will be delivered by this coming Friday, which would place the installation in the last week of March [she subsequently clarified that she meant May]. May 1 - 5:10 PM - Although it is just a guess, it seems like the week of May 15 will be involved. When I learn more, I'll let you know. The process of establishing your array will continue today, May 1 at 4:34 PM...The week of May 15th is when we will start scheduling our postponed tasks. 7 April - Due to the coronavirus At this time, we are unable to provide a complete schedule for your solar installation. I hope we can. Mar 20 - ...The installation timetable will be delayed... "Solar System Construction" takes place from weeks 10 through 18. Week 10 started on February 17, 2020. 18th week concluded on April 17. This week is week 26. I don't know whether or when my house's 11.17kw solar panel system will be installed." - Kim