SunVena review

"During the winter, 5 of the 22 panels are always in the shade. Panels that haven't been damaged are making 1.25 kw or more every day. 4 shaded panels are making about 100w or less, and the last one is making about 200w. Contacted company and they said that the system is working as planned. In other words, I spent over $6,000 on five panels that were made to be in the shade for most of the year. Regret after buying. Use your own common sense and look over the design, because the people who made it don't care about how much money you make from it." - Edwin V.

"Someone named Dave from SunVena came to my door without my permission and BANGED on it and rang the doorbell, even though our HOA says no solicitors. I just woke up my 3-year-old from her nap, and she's been crying and screaming like a crazy person all afternoon. Dave, thank you so much for that! If giving us your business card was so important, you could have just left it at the door with a note. SunVena is a company I will NEVER do business with. Even if your competitors charge three times as much, I would gladly pay a business that respects my privacy at home and doesn't bother me. It's 2022, and you're knocking on people's doors as a way to market your business?! If you come to my house again, I'll call the police and ask them to stop you." - Sam F.

"Since the salesman left my house with a signed contract, there hasn't been any customer service. After the installation, we had to wait 8 months for activation, during which time we heard nothing and our phone calls went unanswered. We did save some money once we turned it on. Since September 6, when our system stopped working, I've been trying to get in touch with them. Every time I call, I have to wait on hold for an hour and then get sent to voicemail. No one returns voicemail messages. I've spent more than 15 hours on hold in the last month, but I still haven't talked to a representative. The sales department answers right away, but they can't do anything to help. So I have a system that doesn't work and a company that you can contact. If they come toward you, run away. Fast." - Noah S.

"Avoid using them. They are by far the worst company I've ever worked for. We've lost a few days' worths of pay because they can't get their stories straight or get their stuff together. Use someone else, because dealing with this company takes way too much energy." - Wade T.

"They called me and my husband a lot at first until I agreed to meet with them. At the end of the meeting, the salesman told us that the new law covered us and that we wouldn't have to pay anything extra. He also said that we would only have to pay PSE&G and not SunVena. After a few months, they finally put up our panels, but they left a mess on the roof and charged us for all of our gutter hours. The bracket on our roof broke, so water is getting into our living room. We called three times but no one answered. When we finally got through, they said they couldn't "look at it" for another two weeks. Then, today, a company called IGS Energy sent us a bill. Even though I've never heard of them, they have my information and credit card information for auto-pay. On top of the $170 we just paid PSE&G for the first month of solar, we were told we owe an extra $120. We don't like this company or this installation. We can't afford to buy the panels, either. When we asked our salesman what was going on with IGS, he said he no longer worked there and couldn't help us. It's a total joke, and when you call to find out what's going on, no one answers." - Seth R.