Susitna Energy Solutions review

Incompetent, dishonest, and attempting to pass off used components as brand new. He claims to have a cabin in the woods, but that's not really off-the-grid living. It fails to properly size systems, uses the incorrect electrolyte in the batteries, and fails to follow through with the installation. He only works on a time and materials basis and always overcharges, so he refuses to submit bids. He'll build the wrong boxes and charge you for his learning on the job. Installs potentially hazardous materials with flimsy equipment, then expect you to pitch in while charging you the full price. sued for these actions. - Hudson D.

By the month's end of July, we had already decided to hire Susitna Energy Solutions to set up a solar panel system on our roof. Due to restrictions placed by the homeowners' association (HOA), we were forced to reduce the number of solar panels in our original plan from 29 to 16. We also decided to upgrade our battery storage system to two Tesla Powerwalls. The design approval document was signed on September 9th. We were told that, as homeowners, it was our responsibility to contact the power company and arrange for a temporary outage. The Electric Company said they routinely do this, but they were willing to accommodate our request for a specific appointment time. The installation was supposed to take place on October 19 but was doomed to fail from the start. The electrician dispatched to turn off the power was late, and when he finally arrived, he was the wrong person. (It's not the company's fault, per se). In my opinion, if they had planned ahead, the most qualified person would have been present to do the work. Although it appears to have been approved, it turns out that our electric company did not approve of the plans. As a result, the panels were installed but remained unconnected. We were informed that updated electrical plans would have to go through the proper channels for approval. The city inspector showed up, claiming he had only received the original blueprints and not the updated versions. We've tried to get in touch with the company multiple times to inquire about updates, but no one has responded meaningfully each time. Despite having been informed by our project coordinator that a post-install" coordinator would be getting in touch with us, we are not yet at this stage. The post-installation coordinator has been contacted via email, phone, and multiple attempts at transferring us by customer service. Nothing has worked as of the review's completion." - Grayson T.

The panels have been in use for two years now. They stopped working for a total of 5 months after only 3 months! Due to their admission that they did not perform the promised monitoring, we were given a $500 gift card. One of their technicians was dispatched, and we're told the issue has been resolved. The electricity bill we got last month was $370. We were told that the electricity we generated was only worth $38. From what we've gathered, it looks like we generated around 900 kW. To find out what would happen if we contacted customer service again, we did so. The switchboard has an intermittent problem with one of the lights. A full two years have passed with the second light not functioning. Going solar seemed like a great way to cut costs, which we greatly appreciated. Regrettably, we are not satisfied with the outcome after spending $16,000. To be honest, I don't believe Susitna Energy Solutions is as great as they claim to be. Perhaps we received a defective set. - Maverick B.

With another provider, I was quoted an exorbitant price. Susitna Energy Solutions charged me $2.55/kWh for solar panels, and they flat-out refused to adjust their rates. There are limits to the number of times I'd wager on this company. - Caleb S.

The panels were installed in October, and it's been almost five months and we're still waiting for the system to turn on. Our nightmare experience with Susitna Energy Solutions. They have a terrible reputation for internal and external communication. - Jaxon E.