V3 Electric review

"Even though there is a HUGE SIGN right next to our Ring doorbell that clearly states "NO SOLICITING," these men keep ringing the doorbell. What part of this "NO SOLICITING" do the MORON SALES PEOPLE you recruit not understand? This is really annoying. Your solar pitch doesn't hold my attention. You would be the last firm I would call if I wanted solar power!" - NOT INTERESTED CUSTOMER

"Before agreeing to utilize True-Up fees, make careful to inquire with V3. I was informed that I would save money on electricity use each month according to V3's estimates. As a result, I pay a true-up cost of $3k year and significantly more each month. They responded to my request for assistance by telling me that I should remove my 100+ year old trees in order to reduce my $3k true-up fees by 25%. Even if I did chop down trees (which I don't), I still lose money with V3 every month. V3 refused to accept responsibility for their error in underestimating my predicted energy output and instead accused me of utilizing excessive amounts of electricity. V3 messed me over." - Alan Ellis

"We are selling our house, so thankfully we no longer have to deal with this firm. We signed the agreement in December 2017, and it was jam-packed with v3's many promises. We had 18 panels put, and we were informed it would be more than enough to cover both our current energy demands as well as the cost of an electric automobile we were considering buying. Around Christmas, the panels were placed, and we were informed that it would take a few weeks for the city to check them before they could be turned on. We didn't hear anything from them until we got a call in February about someone coming to look at our house. The issue was that we were on vacation out of town. It appears that V3 scheduled the meeting with the city but neglected to inform us. When we tried to get in touch with them to schedule another appointment when we got back, they responded by saying they would look into it. In the meanwhile, we had to begin paying for a product that wasn't even being used. We probably phoned them once every two weeks or so in an effort to schedule another visit. The first one arrived in October. Our solar panels were installed ten months ago. The city inspector then arrived, but the v3 representative was "running late" and still more than an hour distant. Fortunately, the inspector was able to leave for his next appointment and return to authorize the activation of solar panels. There was also an app that kept track of the solar equipment, but we need a login and password from V3 to use it. They abruptly stopped answering our calls at that point. On top of everything else, the assurance that the panels would provide more than enough energy to suit our demands was utterly false. Every year, we had a tru-up of over $800. Our monthly payment increased by that amount, and our electrical prices increased by roughly 50%. Furthermore, we didn't even buy the electric automobile." - Andrew

"I purchased the solar panel from V3 and made a point of not touching my previous solar system when I signed the contract. On the installation day, they discover that they cannot install in the planned position and must instead install on the opposite side of the home, which I found acceptable. The wiring of my other system was moved without the presence of an electrician, disconnecting them in the process. When I got home that day, I saw that my first solar system had similarly been turned off (I did not know then that the actually also wire it wrong). It was a fight to get them to come and restart my old system, and once when I spoke to a representative, she asked, "Are you sure it's us?" She inquired about my proof after I said "Yeah." I do have it. It took them more than 2.5 months to identify the issue. Since I ask for the tried and waste my time sending the incorrect individuals, it takes a long time to send an electrician. To make it seem decent, they had to redo the mess that had been produced on the pipe side. This procedure required a lot of effort and time (that cost me work time)." - Gili

"Comparing all solar businesses, V3 came across as the most knowledgeable and competent. Even if emails and notices didn't seem to coordinate efforts together, using V3 was not a negative decision. But, it was also not acceptable with a shrug of the shoulders. They had to return to realign panels that had been improperly fitted and redo the Iverson box since it had a problem. Overall, going solar seems to be the best option, however V3's corporate chain has weak spots that may use additional supporting management. These include having a real person answer the phone when you contact customer care, and having the installation done correctly the first time. All in all, I have a neutral review that I'm not sure whether to suggest just yet." - Ray