Vivint review

"My solar panels were installed by Vivint in May 2020. The panels only held up for one year. Since March 2021, the corporation hasn't repaired or maintained them. After a comprehensive roof inspection, the panels were put in place. I located a persistent leak. My daughter's room floor crumbled due to this leak, and my garage's walls and ceiling were also harmed. In order to rebuild the roof, get rid of mold, and repair water damage, I asked for the removal of the panels in April. The employer wants $5,610 to get rid of them despite the fact that they haven't worked in over a year. I urged the firm to reduce the amount, but they would only do a 50% reduction, which I can't afford to do and shouldn't have to do because they owe me $2340, or $156 per month, for 15 months. Sadly, the business won't cooperate with me. I tried to remove them to mend the roof, but they wouldn't allow me. I asked their return for my lease. I need assistance removing the panels and breaking my lease. Even though I made many commitments, they haven't called since April 20. Because the customer support agent indicated she needed to speak to her supervisor but never returned, I've been on wait for an hour and 22 minutes." - Robin K.

"After spending $26,000 to have our solar installed in the summer of 2022. Despite the fact that it is December 2022 and 2023 right now, our solar panels are still not functional. We were informed that our issue would be handed to a case manager and that someone would come to check on it when we phoned customer support, which takes an hour simply to speak to someone. Because we've spent so much money on them and received so little in return, we're sick and weary of dealing with them. AVOID VISITING THIS COMPANY. IF YOU NEED SOLAR, GO SOMEWHERE ELSE. I would give 0 stars if we could, but we can't!!" - Clarence Т.

"A dissatisfied client. More than two years ago, I changed my email address, but you didn't. My phone isn't getting any calls. The quantity remained constant. You neglected this for six months. Not a good enough. Even the $400 dollar I just received, I'd give you every Benjamin I have right now second if I could. How was I helped by the sun?" - Sandy L.

"I simply want to express that the top solar business wasn't all I had hoped for. getting our solar specialist off to a good start. He came up with a fantastic plan, made sure solar panels could be installed on my roof, and got to work organizing everything. Then, after around a month, the building staff worked fast to complete the project. After that, the building inspection took place two weeks later. After that, the electrical inspection took place two weeks later. not another. There hasn't been any sun for the last six months. The issue with Vivint is that they don't have enough employees with project management skills to properly complete the necessary paperwork for utility company interconnections and then inform consumers that they have been neglecting the paperwork for the last three months. Don't purchase solar power from them. Never spend time attempting to communicate with them." - Ernest C.

"I've been billed for the service I've utilized since August 20. It took until the end of October for the system to begin operating. I've been attempting to receive credits for the last month after my bank account was charged for use when the system wasn't running. Customers get poor service. They promise that I will hear from them shortly and that an investigative report is being prepared so that the modifications may be implemented. As of December 2, there is still no billing information on my account despite the fact that this occurred a month ago. No one has any answers when I call again. The only communication I get from them is a request for me to complete a customer satisfaction survey, which I do and rate as low." - Samuel W.