Vivint review

"Vivint installed my solar panels in May 2020. The panels only lasted a year. The company hasn't fixed or maintained them since March 2021. The panels were installed after a full roof inspection. I discovered a long-standing leak. This leak collapsed my daughter's room floor and damaged my garage ceiling and walls. I requested the removal of the panels in April to replace the roof and remove mold and water damage. Despite not working for over a year, the company wants $5,610 to get rid of them. When I asked the company to lower the amount, they would only lower it by 50%, which I can't afford and shouldn't have to because they owe me $156 per month for 15 months, totaling $2340. Unfortunately, the company won't work with me. They wouldn't let me remove them to fix the roof. For my lease, I requested their return. I need help breaking my lease and removing the panels. They haven't called since April 20, despite multiple promises. I've been on hold for an hour and twenty-two minutes because the customer service rep said she wanted to talk to her supervisor but never returned." - Robin K.

"After paying 26k for our solar to be installed back in Summer 2022. Even though it is now December 2022 and 2023, our solar panels are still not working. When we called customer service, which takes an hour just to talk to someone, we were told that our case would be given to a case manager and that someone would come to check on it. We're so sick and tired of having to deal with these people because, for all the money we've paid, we've gotten so little in return. DO NOT GO TO THIS COMPANY. GO ELSEWHERE FOR YOUR SOLAR NEEDS. If we could, I would give 0 stars, but we can't!!!" - Clarence Т.

"A customer who wasn't happy. I changed my email address more than two years ago, but you didn't do the same. No one is calling my phone. The number was always the same. You forgot about this for 6 months. Not acceptable. If I could give you all of my Benjamin bills right now, even the $400 one I just got, I would. How did the sun help me?" - Sandy L.

"So I just want to say that the number one solar company wasn't all that I expected. Started well with our solar expert. He gave me a great design, made sure that my roof could have solar panels, and started coordinating everything. Then, after about a month, the construction crew moved quickly to finish the job. Then, two weeks later, the building inspection happened. Then, two weeks later, the electrical inspection happened. Nothing else. So far, it's been six months and there's still no sun. The problem with Vivint is that they don't have enough people with experience managing projects, filling out the right paperwork for interconnections with utility companies, and then telling customers that they've been dropping the ball with all the paperwork for the last three months. Do not buy solar energy from them. Don't ever waste time trying to talk to people." - Ernest C.

"Since August 20, I've been charged for the service I've used. The system didn't start working until the end of October. My bank account was charged for usage when the system wasn't on, and I've been trying to get credits for the last month. Service to customers is terrible. They say that an investigation report is being made so that the changes can be made, and that I will hear from them soon. This happened a month ago, and as of December 2, there is still no billing information on my account. When I call back, no one has any information. All I hear from them is that they want me to fill out a customer satisfaction survey, which I do and mark as "poor." - Samuel W.