Wells Solar review

Positive Aspects:

• Superior Customer Service: Many customers commend the helpfulness and professionalism of the staff.
• Competitive Pricing: Customers appreciate the affordable pricing compared to other solar service providers.
• Professional Installation: Praise for meticulous and efficient installation processes.
  Attention to Detail: High satisfaction with the thoroughness of work completed.

Negative Aspects:

• Poor Communication: Some customers experience difficulties in reaching customer support post-installation.
• Performance Issues: A few reports of the solar systems not meeting performance expectations.
• Warranty Service Problems: Complaints regarding delays and difficulties with warranty claims.

Positive Aspects:

• Attention to detail: High degree of satisfaction with the thoroughness of the work done.
• Responsive Staff: Some customers highlighted the dedication of the staff in resolving issues promptly.

Negative Aspects:

• Delays in planning: Incidence of delays in project timing and completion.
• Scheduling Problems: There were several mentions of delays and scheduling problems.
• Unfulfilled Promises: Some reviewers felt that certain promises made by the company were not fulfilled.

Positive Aspects:

• Customer Service: Some customers praised the company for its responsive and helpful customer service, noting that representatives were willing to address their concerns and provide support.
• Professional Installation: A few customers highlighted the professional and efficient installation process, mentioning that the systems were installed correctly and functioned as expected.

Negative Aspects:

• Poor Communication: Several customers complained about poor communication, stating that they had difficulty reaching the company for follow-up services and support.
• System Performance Issues: Multiple reviews mentioned that the solar systems did not perform as promised, with some customers reporting lower energy production than expected.
• High Costs: Some customers felt that the costs were too high, especially considering the performance issues they experienced.
• Lack of Management Involvement: There were complaints about the lack of involvement from management, with customers feeling that their issues were not taken seriously.

Positive Aspects:

• Training and Resources: Positive reviews frequently highlight the quality of training provided and the availability of resources to help employees succeed.
• Opportunity for Earning: Some employees appreciated the earning potential, especially for those good at closing sales and consulting.
• Team Environment: A few reviews noted a fun and exciting team environment, with educational interactions and a good community presence.

Negative Aspects:

• Management Issues: Numerous reviews criticized management practices, citing favoritism, ineffective management, and poor support from area managers.
• Unstable Work Environment: Many found the job environment stressful due to inconsistent policies, high turnover rates, and pressure to meet quotas even when not feasible.
• Lack of Support: Employees often felt unsupported, with inadequate help from managers, poor-quality leads, and significant delays in commission payments.
• Ethical Concerns: Some reviews mentioned unethical practices, such as pressuring employees to schedule jobs without proper permits, which could lead to legal issues.

Positive Aspects:

• Professional and Helpful Staff: Multiple comments praised specific employees. This indicates that there are dedicated and helpful staff members within the company who leave a positive impression on customers.
• Customer Appreciation: Several customers expressed gratitude and satisfaction for the help they received, showing that the company can provide a satisfactory customer experience when they get it right.
• Acknowledgment of Efforts: In some cases, the company responded to feedback, showing willingness to address concerns and make amends where possible.

Negative Aspects:

• Long Delays and Unresolved Issues: Many comments highlight significant delays in installation and unresolved issues, causing frustration among customers.
• Lack of Communication: Frequent communication problems are mentioned, including unreturned calls, unanswered emails, and difficulty reaching support, which negatively impacts customer satisfaction.
• Broken Promises and Regret: Some customers feel misled by the promises made during the sales process, leading to regret over choosing the company and a negative overall impression.

Average Performer

Wells Solar, getting our badge of an Average Performer, maintains a presence across 1 state, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.4, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Wells Solar might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Wells Solar to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?

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