Just Energy review

Positive Reviews:

Some customers appreciate the services provided by Just Energy, highlighting that it is a good company that provides a good service to utility customers.
Customers also appreciate the convenience of being able to switch plans at any time without fees.

Negative Reviews:

One customer expressed dissatisfaction after finding a notice from Just Energy demanding prompt payment for a service they claim was not provide.
Another customer complained about poor customer service and high charges after forgetting to renew their contract.

Positive Reviews:

Customers appreciate the flexibility and personalized plans offered by Just Energy.
The process of signing up for their services is described as simple and smooth.
They also offer energy-saving solutions which are appreciated by customers.

Negative Reviews:

Some customers have expressed dissatisfaction with their billing practices.
There are complaints about high charges after forgetting to renew contracts.

Positive Reviews:

Some customers appreciate the services provided by Just Energy, highlighting that it is a good company that provides a good service to utility customers.

Negative Reviews:

Some customers have expressed dissatisfaction with their billing practices.
There are complaints about high charges after forgetting to renew contracts.
Some customers have reported misleading sales tactics and poor customer service.

Negative Reviews:

One consumer found Just Energy annoying. They kept calling for a renewal every day, even though it was too early to discuss it. The calls came from different numbers, making it hard to block them effectively.
Someone expressed extreme disappointment. Initially drawn by competitive pricing, she experienced tripled energy prices without prior notification or explanation. The lack of transparency and communication left her dissatisfied.

Positive Reviews:

An Associate from Tennessee described Just Energy as an “awesome company” with an excellent work culture and environment for cultivating success. They enjoyed every second of participating in their work.
A Retention Specialist in Houston, TX, found the work environment exciting and fun. The company culture was welcoming and comfortable, making it intriguing to work there.
An IT intern appreciated Just Energy but suggested improvements in their internal systems and documentation processes.

Negative Reviews:

A Customer Service Representative in Houston, TX, mentioned that the pay was not competitive, and the company had favoritism. Downsizing led to short employee tenures, and management was not friendly.
A Sales Associate in Dallas, TX, found the job repetitive, with limited benefits and growth opportunities. The role involved B2B and door-to-door sales, which could be challenging due to Texas weather.
A Sales Representative in Houston, TX, highlighted that people often avoided conversations with sales representatives, making the job feel like evading or bothering people.

Positive Aspects:

Some customers appreciate Just Energy’s competitive pricing and the variety of plans offered.
A few reviews mention satisfactory customer service experiences.

Negative Aspects:

A significant number of customers have reported issues with billing, particularly unexpected price increases without prior notification.
There are complaints about aggressive renewal calls and poor communication from the company’s end.
Customers have expressed frustration over misleading promises regarding energy prices, leading to financial strain.

Average Performer

Just Energy, getting our badge of an Average Performer, maintains a presence across 11 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.6, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Just Energy might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Just Energy to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?